SSG, SPEAK TO US about missing Kin House Escrow!
- Thread starter auximenes
- Start date
HappyBudgy
When in doubt... Run! Better: fly, you fools!
/signed
Well there is literally nothing to see here! It's always been in plain sight for all to see before.
Some new hardware was required; 1600 rpm spin cycle.
Some exceptional talent required to make the best of it or a roll back of 32-bit servers to just over a month ago. The only options and fearing what the enforcer at Daybreak/EG7 will do.
What I believe they should do is move the whole kit and caboodle to Sweden. Devs can stay at home and prep defences. I hope you bought enough batteries to power your homes in time.
Some new hardware was required; 1600 rpm spin cycle.
Some exceptional talent required to make the best of it or a roll back of 32-bit servers to just over a month ago. The only options and fearing what the enforcer at Daybreak/EG7 will do.
What I believe they should do is move the whole kit and caboodle to Sweden. Devs can stay at home and prep defences. I hope you bought enough batteries to power your homes in time.
Last edited:
maartena
Drinks Coffee All Day!
I do believe that it is crucial that @Cordovan and/or @Severlin update us with some information regarding this.
What I have noticed via various sources (Discord, Forums, and In-Game) is that some CS tickets are getting answers..... such as missing writs, failed transfers that can't be resolved by the player, missing items from PERSONAL house storage, characters that cannot be logged on to, etc....... but that NO ONE with a "Kinship escrow missing" ticket has gotten a reply so far. I also know they have time to force rename people (not sure if that was done by ticket or not) as I noticed that someone with a questionable name was renamed to something very random.
Now I am only seeing this from a limited scope of the posts I see, the people I talk to, and the discord channels I monitor..... but within that scope, I actually have yet to meet anyone that has had their kinship escrow restored.
And that has gotten me a little concerned. They keep pushing us to "open a ticket with CS", but a good many of us have had tickets in for WEEKS without reply (not me, I am only on day 5), and without anyone actually being able to confirm that they have indeed gotten their kinship escrow recovered.
So yes: I believe the time has come that a response to this issue OTHER THAN "open a ticket with CS" is warranted. It seems that TOO MANY people are affected, and no one is getting anywhere with CS.
What I have noticed via various sources (Discord, Forums, and In-Game) is that some CS tickets are getting answers..... such as missing writs, failed transfers that can't be resolved by the player, missing items from PERSONAL house storage, characters that cannot be logged on to, etc....... but that NO ONE with a "Kinship escrow missing" ticket has gotten a reply so far. I also know they have time to force rename people (not sure if that was done by ticket or not) as I noticed that someone with a questionable name was renamed to something very random.
Now I am only seeing this from a limited scope of the posts I see, the people I talk to, and the discord channels I monitor..... but within that scope, I actually have yet to meet anyone that has had their kinship escrow restored.
And that has gotten me a little concerned. They keep pushing us to "open a ticket with CS", but a good many of us have had tickets in for WEEKS without reply (not me, I am only on day 5), and without anyone actually being able to confirm that they have indeed gotten their kinship escrow recovered.
So yes: I believe the time has come that a response to this issue OTHER THAN "open a ticket with CS" is warranted. It seems that TOO MANY people are affected, and no one is getting anywhere with CS.
Gaming_Gal
Month a' the Chicken Founder
One one hand, I understand the silence because it's apparent they're not certain what's going on yet. So they don't want to say, "We think..." because it can come back to bite them.
On the other hand, it would be nice to as least see something along the lines of "We are aware of the kinship escrow issues, but given other issues management decided were more pressing, we do not have the staff to spare to address this yet."
On the other hand, it would be nice to as least see something along the lines of "We are aware of the kinship escrow issues, but given other issues management decided were more pressing, we do not have the staff to spare to address this yet."
The "missing kinship escrow after transfer" issue seems to be a general issue - not something just a few people have suffered.
I suspect they are working on some kind of general solution, and until that is either finished or found to be impossible, the corresponding CS tickets are on hold.
But agreed that a little more information would be very welcome. And they really should have SOMETHING to say about this issue by now.
Cordovan
Community Manager
The cause for tickets to customer support related to escrow and transfers are varied, and CS is working hard to get through as many tickets as quickly as possible. We recognize that it is taking time to resolve your escrow related issues (among other concerns), and we are working as quickly as possible to resolve your tickets as fast as we can.
HappyBudgy
When in doubt... Run! Better: fly, you fools!
From Discord:
Player comment:I'm not sure they still understand that ALL kinships have lost ALL the content of their vault... Unless they are 100 guys working at CS, it will take months to restore all the vaults... Still no news on my ticket opened on March 13...
Kehleyr
— 2:22 PM
This is not 100% accurate - many Kinships transferred completely intact, roster and items. If it was a 100% failure the issue would probably be easier to resolve.
auximenes
Well-known member
This is no news at all.
Our solution still is to do SSG's work to remedy your disasterous transfer system by individually submitting a ticket for every character/account affected? It is going to be impossible for many players to be certain what they are missing. It's not just Kin House Chest contents that are missing, but non-bound decorations too, like bookshelves for example. I have screenshots which should allow for me to identify most but not all of those decorations but what about those without screenshots?
Have you been able to identify the cause of this problem? Why did the Chest contents show up in Escrow before the transfer but not make it over?
Why can't so many people, me included, interact with the Escrow Broker anymore? They turn in response to you speaking to them but they don't open up their dialogue options to even show you they have nothing in Escrow anymore. On Peregrin I get no response, on Landroval they behave normally as far as I can tell. Did you flip some flags on the 64-bit servers that need to be toggled again?
You better figure out what is happening at a macro level and not expect your poor support agents to have to manually rummage through all of this data. Identify it, fix it, and stop perpetuating the problem!
Cap
Crafting Main
Here's my suspicion: they have no idea where your items are.
Or mine. Or anyone's. They are working hard to find them before they say anything because they know the panic that would ensue if they said as much. And the panic would be justified. We were told you could sell the kinhouse, transfer, and everything would be in storage and/or escrow. And that did not happen.
But here's my other suspicion -- the items are still sitting on your original server.
I have only the barest shred of evidence for this theory.
A long time ago I transferred a character from Crickhollow to Arkenstone. This character was also leader of a rank 10 kinship, but not the founder. I transferred leadership so I could buy a kinship house right away for the storage. I didn't end up using it as I'd intended so when making my gameplan for the 64bit transfers, I decided to send the character to Glamdring and the kinship on a mule to Peregrin where it could reunite with its original founding character.
When said founding character was reinstated as leader, I was very surprised to find it gained a new title: Founder.
I had no idea kinships retained its founding character's data. It was a nice surprise. Between that and Orion's comments about the strange and delicate nature of kinship data, I do wonder if there are other wrinkles affecting escrow.
We know part of the reason they told us to sell our premium kinship houses first was so the Writs would go to the current Leader for use on the new server. If you'd transferred without doing so, odds are they would have gone back to the character that originally made the purchase, which could get tricky if that were a previous leader or generous kinnie who temporarily had the role to make the buy. If that character had been deleted or transferred, they might have gone into limbo entirely like Bound to Character items that get stashed in shared storage/personal housing before deletion/transfer. And the only way to solve that is reuniting the item with its character.
So. What's the solution?
I think we have to send our kinships back to their original server. Once there, I think kinship escrow will open normally as it did when we first sold them. Then we'll be able to move the items to character inventory and safely transfer them back to 64bit worlds. It's a hassle they tried to circumvent initially to disastrous results. But I'm sure most of us would do so in a heartbeat now having experienced the loss.
The catch is they would have to enable transfers from 64bit to 32bit worlds for this fix. And they may be worried that, having experienced population-related lag, people will go back and stay there. Meaning some 32bit worlds may end up populated enough to make sunsetting them (and cutting server maintenance costs from their bottom line) trickier. But between 64bit performance improvements being made every week and 3rd server options spinning up in the near term, I think everything will work out fine.
Again, all suspicion. Very little to go on. But maybe something they could investigate if they haven't already.
Or mine. Or anyone's. They are working hard to find them before they say anything because they know the panic that would ensue if they said as much. And the panic would be justified. We were told you could sell the kinhouse, transfer, and everything would be in storage and/or escrow. And that did not happen.
But here's my other suspicion -- the items are still sitting on your original server.
I have only the barest shred of evidence for this theory.
A long time ago I transferred a character from Crickhollow to Arkenstone. This character was also leader of a rank 10 kinship, but not the founder. I transferred leadership so I could buy a kinship house right away for the storage. I didn't end up using it as I'd intended so when making my gameplan for the 64bit transfers, I decided to send the character to Glamdring and the kinship on a mule to Peregrin where it could reunite with its original founding character.
When said founding character was reinstated as leader, I was very surprised to find it gained a new title: Founder.
I had no idea kinships retained its founding character's data. It was a nice surprise. Between that and Orion's comments about the strange and delicate nature of kinship data, I do wonder if there are other wrinkles affecting escrow.
We know part of the reason they told us to sell our premium kinship houses first was so the Writs would go to the current Leader for use on the new server. If you'd transferred without doing so, odds are they would have gone back to the character that originally made the purchase, which could get tricky if that were a previous leader or generous kinnie who temporarily had the role to make the buy. If that character had been deleted or transferred, they might have gone into limbo entirely like Bound to Character items that get stashed in shared storage/personal housing before deletion/transfer. And the only way to solve that is reuniting the item with its character.
So. What's the solution?
I think we have to send our kinships back to their original server. Once there, I think kinship escrow will open normally as it did when we first sold them. Then we'll be able to move the items to character inventory and safely transfer them back to 64bit worlds. It's a hassle they tried to circumvent initially to disastrous results. But I'm sure most of us would do so in a heartbeat now having experienced the loss.
The catch is they would have to enable transfers from 64bit to 32bit worlds for this fix. And they may be worried that, having experienced population-related lag, people will go back and stay there. Meaning some 32bit worlds may end up populated enough to make sunsetting them (and cutting server maintenance costs from their bottom line) trickier. But between 64bit performance improvements being made every week and 3rd server options spinning up in the near term, I think everything will work out fine.
Again, all suspicion. Very little to go on. But maybe something they could investigate if they haven't already.
auximenes
Well-known member
auximenes
Well-known member
@Cordovan I have died on many a hill for you guys over the years but this situation is really pissing me off. Didn't you guys just get your noses rubbed in your mess for not communicating about the other myriad transfer problems? Then we again get silence on this problem? It shouldn't have taken so long to get an update on this issue and the update we finally got was really a non-update.
I am 'lucky' that my missing items are actually not that important to my day-to-day experience, mostly old weapons and cosmetic items. I'm still pissed about it but if I was missing critical, real money, rare, unobtainable, etc. stuff I would be going nuclear.
I am 'lucky' that my missing items are actually not that important to my day-to-day experience, mostly old weapons and cosmetic items. I'm still pissed about it but if I was missing critical, real money, rare, unobtainable, etc. stuff I would be going nuclear.
Greystone_landr
Active member
Just an unofficial user who has an idea here. When I transferred this time, and in 2015, I cleaned out everything. All house chests and decorations ended up being spread out among characters. Then I transferred. Yes, I had to throw out all sorts of stuff that I havent used in 15 years so I had the room, but everything went.
What if those who have stuff stuck in escrow on the old server created a temporary toon or two and loaded them up with everything in escrow then transferred? Would they take all the stuff with them?
Greystone_landr
Active member
Just a thought I had while taking a break. 
Zoemina
Well-known member
Considering we "trusted the process" and it got us into this mess, not just with Kinship Escrow/Housing but Personal/Premium as well, can we get a sign of good faith of some kind instead of waiting twiddling our thumbs?
--- (My ticket has been around since day 2 of transfers, no word at all and it's the second time i've been through this, first time was with the original server closures/transfers, that stuff has yet to be restored as well)
As it stands, i've basically never played Lotro if my collection was a reference to my playtime.
--- (My ticket has been around since day 2 of transfers, no word at all and it's the second time i've been through this, first time was with the original server closures/transfers, that stuff has yet to be restored as well)
As it stands, i've basically never played Lotro if my collection was a reference to my playtime.