Hey everyone,

At some point or another we’ve all had to contact a customer service team. It may have been just a simple question, a major issue, or anything in between but something made us pick up the phone, write an email, or open up a live chat with support for assistance. Sometimes you feel helpless: unable to resolve the issue and like you are at the mercy of support. You never know who is going to pick up the line, whether or not they’ll be able to solve your issue, whether or not they’ll be pleasant and understanding, or if you’ll end the contact as frustrated as you were before you started.

Contacting customer service can be a pain, but it doesn’t have to be!

At Turbine we pride ourselves on our Customer Service. While we might not be able to resolve every issue, we always try our best to make sure that your experience with support is a pleasant one. We want to get you back to doing what you love most, playing our games, and hopefully put a smile on your face in the process. We want to make sure every interaction you have with us is a positive one that you’ll remember.

And we want to hear about your experiences and share your stories.

At the bottom of this post you’ll find a link to a simple one question survey. It’s completely anonymous so we’ll have no idea who you are (unless you want us to!). We’d love it if you would share any amazing support stories you’ve experienced with our CS agents. Whether it was that you were impressed by their professionalism, knowledge, friendliness, or how quickly they were able to assist you, or if it’s something more detailed about how you were having a bad day and the agent helped make it better, or if they did something silly or unexpected. You can write about any positive experience you’ve had with our support staff.

We’ll pick some of the best stories and share them with others in Turbine, and possibly other players as well! It’s also a great way for us to share with our GMs exactly how they’ve been able to impact and help all our great fans over the years, and they will really appreciate any feedback or story you provide.

Thanks again for your unwavering support of Turbine. Because of you, we are truly powered by our Fans!


And here’s the link: https://d12.parature.com/ics/survey/...7&surveyID=583