Thread: Official Discussion: Turbine Maintenance Update 2/17/2013

Turbine Maintenance Update 2/17/13: At this time all Game servers are available. MyAccount services and the LOTRO Store remain unavailable. We are working to restore these services, and will update you as soon as more information is available.

Turbine Maintenance Update 2/15/2013

We are working to resolve ongoing issues with our system maintenance. At this time we do not have a specific estimate for when the game servers will be available. Our goal is to make the games available as soon as possible. However we would like to advise players that the service may continue to be unavailable this evening. We will continue to provide updates as we have them.

As a thank you for your understanding and patience during this downtime, all Premium and VIP players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will receive 250 Turbine points. In addition, all VIP players who have logged in during the same period will have their accounts credited 1 day of VIP time for each day of downtime, plus 1 additional day. All points and additional time will be granted automatically as soon as our regular service is restored and stable.

Thank you again for your patience and understanding.

I just want to say thank you for making this announcement and thank you for the free points.

Thanks for the more than generous gesture and the steady stream of updates. We know you're working as fast as you can and dealing with a lot of grumpy players while you do. Most of the playerbase accepts that this isn't something you're in control of and appreciates the free stuff. Thanks guys, and good luck getting things sorted.

Geez, now I can't even rage at you anymore!

Huzzah! Thanks, Turbine!

Thanks, lifers would get the TPs as well?

Wishing you a swift recovery. As an IT guy and editor of two websites, I know how painful it is to watch your portal being offline with thousands of people trying to access it.

Thank you for the update.

Some scented candles would have been nice though.

Ahhh.. nice to be VIP....
And could I get my TP as an ingame item that I can flaunt on glff ?!?!?

Thank you for the update, certainly a nice thank you and best of luck with getting everything put together. Hopefully you guys will be able to get some sleep at some point this week.

owhhhh gosh thanks sapience wow nice to know that , thats great tysvm totally appreciated.

get plenty of rest too sure you are working so hard .

thank you for the updated information sapience. im sure it will do a lot to ease peoples tension over the downtime to know they are going to be compensated. keep up the hard work man. i know its rough over there right now

Lifetime members maybe get a little bit more pts? I know wishful thinking

Sapience and all that are working hard on this problem, thank you for the update!

Thank you. For both the information and the points

D'awww.

The TPs are nice, but I'm more appreciative of the continued communication from Turbine during the downtime.

Keep it up.

Muchas gracias Turbine !!

and i will drink a pint to that.

Not really necessary, but a nice gesture. Thank you!

Unexpected compensation is a nice surprise, but I really think no compensation was needed as this downtime must be very important and the communication on the forums/twitter etc during this down time has been excellent on what is going on (And even provides some entertainment) but hey, can't complain at bonus points.

Keep up the excellent communication.

Originally Posted by Ceremony

Thanks, lifers would get the TPs as well?

Lifers have the same status as VIPs. The only different is that they no longer pay; so lifers will get the bonuses as well.

That is an incredible gesture Turbine and much appreciated. Thank you for your hard work on getting things back online and we look forward to getting back in game.

-Merridan

Originally Posted by Sapience

Turbine Maintenance Update 2/15/2013

We are working to resolve ongoing issues with our system maintenance. At this time we do not have a specific estimate for when the game servers will be available. Our goal is to make the games available as soon as possible. However we would like to advise players that the service may continue to be unavailable this evening. We will continue to provide updates as we have them.

As a thank you for your understanding and patience during this downtime, all Premium and VIP players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will receive 250 Turbine points. In addition, all VIP players who have logged in during the same period will have their accounts credited 1 day of VIP time for each day of downtime, plus 1 additional day. All points and additional time will be granted automatically as soon as our regular service is restored and stable.

Thank you again for your patience and understanding.

Sapience...the only way you could have ended that better was if you had closed with "drops mic....walks off stage" you just managed to shut all the naysayers and criers up lolol

Better than the scented candles we got several years ago :P

This wasn't necessary and good communication is more important to me than freebies......

However as I have 6 VIP accounts I say thank you for the 1500 points and 12 days of VIP

Excellent offering to quell the demanding!

Thanks for the update too!

Now off to find something else to do... For awhile... Ever Hopeful!

Cheers!

Originally Posted by mmogaming

Lifetime members maybe get a little bit more pts? I know wishful thinking

I think we deserve a full day of TP points 16-17 points

Either way I am satisfied with 250TP

Thanks for the updates and the more than generous compensation. Currently working on an IT project team so understand how things can take longer than expected. Keep up the great communication and we can get in some gaming tonight. . And you all cane get some rest.

Originally Posted by Sapience

As a thank you for your understanding and patience during this downtime, all Premium and VIP players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will receive 250 Turbine points. In addition, all VIP players who have logged in during the same period will have their accounts credited 1 day of VIP time for each day of downtime, plus 1 additional day. All points and additional time will be granted automatically as soon as our regular service is restored and stable.

Thank you again for your patience and understanding.

Thanks Sapience, it's very much appreciated, especially the 250TP, you really didn't have to do that, the days credited for the paying customers i would have expected, but the 250TP is very much appreciated.

What is more appreciated though is the time and effort you guys have put into this maintenance and especially you guys in community management who have done really well to keep us informed and dampen any fires.

I am a new player and this has been very upsetting for me. Please take that as a compliment, I am very addicted to this game. I think that was very generous and for a new guy like me it makes me feel more comfortable making the VIP purchase. Your customer service rocks. Take it from a restuarant manager who has to hand out freebies more often than he would like.

great

Originally Posted by Oakkenshield

Sapience...the only way you could have ended that better was if you had closed with "drops mic....walks off stage" you just managed to shut all the naysayers and criers up lolol

Not sure that all they naysayers will &&&& up, seeing as, from what I read, it will only be VIP/Lifers who get it.

wow--I can only imagine what could have happened to cause such a long delay, and I sincerely sympathize with you all in trying to fix whatever it is! And I'm really hoping you have rotating shifts dealing with it, 'cause I'm thinking the coffee and 5 hour energies probably aren't helping much anymore!

Thanks for the updates and the generous TP and game-time bonuses! And I'll continue to sternly make myself be patient! I suppose while I wait, I can always fix my LOTR cravings by playing the old Battle for Middle Earth game........

Thanks for the TP, it is much appreciated

We know you're doing your best to get the worlds up and running, and we don't mind waiting.

Thanks once again

Originally Posted by Sapience

In addition, all VIP players who have logged in during the same period will have their accounts credited 1 day of VIP time for each day of downtime

Holy *#^%! Downtime is now counted in DAYS?!

Thanks Turbine for the TP. I just want to play the game and sorry you guys are having difficulties. No worries.

/Cheers

Originally Posted by coffeeismylife

I am a new player and this has been very upsetting for me. Please take that as a compliment, I am very addicted to this game. I think that was very generous and for a new guy like me it makes me feel more comfortable making the VIP purchase. Your customer service rocks. Take it from a restuarant manager who has to hand out freebies more often than he would like.

oh waiter there is a hair in my soup

Thanks, I am very happy that we are getting informed and TPs just made my day, thanks again

Originally Posted by Ceremony

Thanks, lifers would get the TPs as well?

Lifers are actually classified as permanent VIP's, so yes we should get the TP if too if all goes well.

No complaints from me. Seems fair enough! And as a systems admin who's been dealing with network and other outages all week, you have my sympathies!
Thanks for the points and update!

No, no, no, no, no, no, no, no, NO!

It's Scented Candles or I RRRAAAGGEQQUUITTTT!!!!













(j/k....tyvm, hope things get straightened out soon. I need my daily Hytbold Daily fix.)

All I really wanted was the scented candles.... Thanks, renewed hope in the customer service!