How much forum/mylotro functionality are you willing to lose?
All of it? The only thing I come to the forums for is to communicate and see what the devs saying. A much simpler, more reliable and faster way to do that would be much appreciated. The only functionality that I valued was the lorebook's gear info which since ROI hasn't been kept up to date very well anyway can go too.
How much forum/mylotro functionality are you willing to lose?
We're reviewing the sites as we speak to see what the community sites will look like in the future. Some aspects of the existing sites are simply not going to make the cut. Some are going to be improved. Some, believe it or not, inclur hits on the game engine because of how they function. These are also under discussion.
I have no ETA and no additional information to share, but I can say it's a near term priority for us to resolve some of the long standing issues on the community sites.
This is good to hear. Thank you.
Turbine does not give out rewards based on the profit factor; because that would lead to less profit
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Originally Posted by Eartholloth
Well Sapience I am sorry but getting logged out on a regular basis, trying to use the search feature which wont let you get past page 1 it just keeps going back to page 1(for me anyway) very slow loading times is getting tiresome & very frustrating. I have been to many forums & I have to say this forum is the worst I have dealt with.
As with many other things this is not the experience of all, or even most, players at the moment. It's a frequent complaint of a small portion of forum users, but there is no consisten patter of what, how, or why. Which is why a 'ground up' look is what's currently happening.
Rick Heaton, Community Manager, The Lord of the Rings Online.
I just type everything first into Wordpad or notepad if you are using any version of Windows. Then I paste to the thread and hit submit. Walla!!! NO MORE LOST POSTS!
Welden
Character is currently retired since Dec 2008 in response to account being hacked.
I just type everything first into Wordpad or notepad if you are using any version of Windows. Then I paste to the thread and hit submit. Walla!!! NO MORE LOST POSTS!
Welden
I agree. I use Microsoft Word. My spelling is atrocious and it corrects it for me. (I could not spell atrocious on my own)
Turbine does not give out rewards based on the profit factor; because that would lead to less profit
What functionality seems we have already lost most of it with the frequent
multi clicks, log outs, slow loads, no updated signitures etc etc....
Turbine should ask itself the reverse of that question.
How many new interested potenial members do we lose each month due to poor website performance?
If I had never played lotro and was reasearching a game to try out I go the the forums/community site first.
If this was the first impression I would have just moved on to something else.
How many Drop VIP monthly with the community site being the last straw?
Frustration and unfullfilled promises of a fix is being looked at after 3 years is
in all likelyhood a major contributing factor to dropped VIP.
Turbine IMO is doing itself and Lotro a disservice with the current community site the game
is more polished and more fun then this as a first impression or long term frustration would indicate.
Not to be mean Sapience, but i think its happening more often than you think it does. We just arent all complaining about it
Just now I tried to post in another thread took me 3 min to think and write up my post and i got logged out. I had to log back in and retype it. This happens to me every time i log in to make a post. Sometimes I get lucky and i get to post with out being logged out first and sometimes i have to log back in. Its like playin dice on staying logged in.
whats this auto saved thing supposed to do anyways? Since i get logged out before i can post a lot of times. Does it even work?
I'm with OP and the others who remember the original forums--yes, those had problems on the backend and had to be pruned due to data inefficiency or whatever, but dangit, they worked.
And what functionality would I be willing to sacrifice? What did these new forums add over the old ones--reputation? Pft, get rid of that entirely and no one will miss it. What else? Seriously, a list would actually be nice, because I really wonder what COULD be sacrificed. Auto-save? I'm not sure I've ever seen that work properly anyway. Rich text? Please, tons of box software out there have that basic functionality. Emoticons? Whatever.
Turbine uses some hacked VBulletin, right? Well, take a gander at how the forums work at Obsidian Entertainment, just as an example (Invision Power). I can stay logged in (anonymous too), both post and thread-level searches work great, your "liked" posts are viewable in your settings so they're easy to find, player polls (okay, that can be abused, but whatever), account attachments, different levels of ignore functionality... just a lot more robust than these forums and clean to boot. And this is across multiple browsers and three ISPs.
Anyway. Maybe a LIST POLL of functionality that players really want or something can be a good start. At the top of the list is "being able to post without having to copy-paste into a different program first." (And this definitely doesn't happen to me all the time, but when it does, it's incredibly annoying. It shouldn't happen EVER. I've never seen it happen in any other forum software I've used ever.)
____________________ Crit crafting & the RNG | Dumb noob things we've done in LotRO...
"Be not so eager to advance that you fail to experience the moment, in life and in all things." -Deluros, Rivendell legendary: adj.
1. Gilded (having a pleasing or showy appearance that conceals something of little worth)
2. Having an appearance of grandeur that obfuscates by complexity and arbitrariness
3. Disposable
I don't have issues with either of my 2 PCs or a Kindle Fire tablet.
Maybe you are what you think they think you think you are?
Probably not a great idea to say that to a blue name either.
Run quick and save turbine, apologist. That's what is great about the internet, whenever someone brings up an issue there's always someone else that says they're just fine; provides a nice cheap way to keep things broken. No lag either right?
I don't care if Sapience is a "blue name"; he's customer service person with a bad habit of saying customer service issues not only are not the fault of the company, but most likely the fault of the customer.
As with many other things this is not the experience of all, or even most, players at the moment. It's a frequent complaint of a small portion of forum users, but there is no consisten patter of what, how, or why. Which is why a 'ground up' look is what's currently happening.
I totally agree with the 'ground up' look at what is occurring. Good luck Sapience. You know you can please some of us some of the time, but never all of us any of the time.
For me the 'lag' or loading time is a consistent issue since the 'new' forums came about. I'll be glad to lose some functionality to (including my chicken pic) see an improvement there. On the 'log out' problem, I've not experienced that problem with any type of consistency - yes it's happened before I finished a post, less than 15 min from logon. However, it varies greatly and yes I always check the box 'stayed logged in'.
Not to be mean Sapience, but i think its happening more often than you think it does. We just arent all complaining about it
Perhaps.
Originally Posted by Indy-in-IN
I don't have issues with either of my 2 PCs or a Kindle Fire tablet.
I'm happy for you. But there ARE people with issues. Please do not dismiss us simply because you do not experience problems. I, for one, have issues on every device, operating system, network connection, and browser I have access to.
2 Desktops, 1 Laptop, 1 iPhone, 1 iPad
Windows 7, Windows 8, OS X 10.8, iOS 6.1
Internet Explorer, Chrome, Safari, Firefox
Earthlink Cable (Powered By Comcast), AT&T Wireless (Wife's Teathering), Verizon Wireless (My Teathering), AT&T Metro Ethernet for Enterprises (My Office)
And even though I choose "keep me logged in", if it's been a little while since I visited the forum (don't know the timeout though) and I open a bookmark or click a link to the forum that I received in an email, I always get the sp_login=1 and have to open the bookmark or click the link again.
So, pretty please with sugar on top, do not make assumptions about folks' experience. I'm happy to share my experiences, keep a log of issues, engage in troubleshooting, run a packet capture, or anything else that could possibly help resolve these issues, because I cannot express to you just how frustrated using this site makes me feel.
Besides, have you forgotten that the crafting section of signature images haven't updated in ages? Or what about the missing/malfunctioning images, tooltips, and links found on the Character Sheet (http://my.lotro.com/home/character/gladden/kimball)
I'm beg you Turbine, Sapience, and anyone else that can positively influence the situation... stop making excuses!!! Take responsibility for your poor decisions and own up to the fact that your "beta" community site is absolute garbage and give your players/customers a firm commitment AND a time frame that this impossibly frustrating mess will be resolved... and actually meet your self-imposed deadline.
Enough's enough.
Last edited by Psarra; Feb 04 2013 at 06:23 PM.
Reason: Fixed Link
There is no need to be rude, guys. I am also disappointed by some community and data.lotro sites bugs, but we all got a clear response that: "I have no ETA and no additional information to share, but I can say it's a near term priority for us to resolve some of the long standing issues on the community sites."
Isn't it enough? Let's wait for the results instead of constant ranting...
As with many other things this is not the experience of all, or even most, players at the moment. It's a frequent complaint of a small portion of forum users, but there is no consisten patter of what, how, or why. Which is why a 'ground up' look is what's currently happening.
Yes this does happen to me all the time from multiple browsers, multiple computers, multiple operating systems, and multiple internet connections.
I click on a link, and for no apparent reason, I get logged out and redirected to the log in page. Sometimes, I'll even just click on another link without being logged in, and I will be logged in again.
Weird huh?
I've just never posted about it before
he's customer service person with a bad habit of saying customer service issues not only are not the fault of the company, but most likely the fault of the customer.
Except he isn't actually saying those things whenever you guys assert that he is.
He'll say that it's not as widespread as some seem to think. . . and you guys will claim that he said that it's not a problem.
He'll say that they can't find an issue on their side that they can demonstrate to be the cause of a problem. . . and you guys will claim that he's stating definitively that Turbine is not to blame.
He'll say that a problem could actually be several different problems but all being described by users with similar language, and therefore it's hard to pin down any single cause. . . and you guys will claim that he's blaming the user or their computer/connection/software/hair color.
Seriously. . . all he ever does is speak carefully and accurately about their current state of knowledge. And you people parse it as uncharitably (and often bizarrely) as possible so that you can carry on your long twilight struggle against a game company under (usually) trumped-up pretenses.
When a user asks a sysadmin about a problem, the sysadmin will often say: "There's no issue on the server of which I'm aware and so far you are the only person reporting this. Have you changed anything on your computer lately?" I have to say something like that quite often. . . and that begins a dialog where my users and I begin sharing information that allows us to track down the source of the problem and a solution. Thankfully, my users don't tend to be oddly confrontational and accusatory, so they don't interpret my statement of known factors and requests for information as some sort of hostile act. Unfortunately, Sapience works with a different clientele.
Having said all that (because fairness and accuracy/honesty matter, folks!), The forums are indeed a mess. All of the integration with the game servers/content seems to really bog things down (mylotro characters, etc.). They're super-zippy if I'm not logged in. . . but once logged in. . . very slow.
Being able to check character's sheets is kinda handy and viewing their stats/gear/quests. There's also some members that have up to date blogs n such on here (nevermind that mine appears to be uninstalled and I need to contact an adminstrator >.<) and they spend the time to blog each day for those interested in reading.
It would be a shame to lose that functionality but if that meant that users no longer experienced slow forums, pages loading index instead of the link they clicked for a forum reply or needing to click the forum tab 2 times or more due to it popping the login link at the end of the address or people just getting logged out for no reason with keep me logged in checked then I think I could live with that.
It would be great if they could move all those to a different area maybe, so it's still available, but I do like those features, but I also like a working forum. It's yet to be determined that the integration with the game is indeed the cause. It seems like buggy cookie information but I sure ain't no forum tech lol.
Also on the small things to fix, I did think it was a lil untidy that on the main navigation menu you have Kinships/Community overwriting each other, it's kinda hard to miss that :/
How much forum/mylotro functionality are you willing to lose?
Are you trying to imply that this site has some functionality?
This site has been a disaster ever since it's debut and it's never been anything but a joke. Something that people in other communities point and laugh at when they want to make fun of Turbine and people who play this game. It's still in "beta" even though it's been the live production site for what, three years now?
Are you trying to imply that this site has some functionality?
This site has been a disaster ever since it's debut and it's never been anything but a joke. Something that people in other communities point and laugh at when they want to make fun of Turbine and people who play this game. It's still in "beta" even though it's been the live production site for what, three years now?
To me, not only does this site (the forums) have functionality, my.lotro has lots of functionality (and javascript or its equivalent). The trade-off for javascript functionality is time to load some pages. I didn't really pay that much attention to the fact that these things hit the game servers, but it should be obvious that it would, at least, hit the game's database servers. Sorting this has the potential to minimize some of the 'lag' in-game. Speaking of 'live production for several years with the beta tag', I seem to remember Google do just that with some of its services, including search services. I might be wrong or my memory is off.
How much forum/mylotro functionality are you willing to lose?
Everything that isn't the actual forums if that means the actual forums work right. Working right being clicking a link takes you to the destination consistently on the first try within a reasonable amount of time and without randomly logging you out of the forums.
Except he isn't actually saying those things whenever you guys assert that he is.
...<<>>...
Unfortunatly, users are not the same as customers. In my old job, we were a two-man shop that ran everything with just over 50 users. Working one-on-one to resolve issues was east. And our couple hundred customers were not to hard to please.
My current job is in a layered network where our "customers" are one of about 40k+ users on the network. It's not quite as easy to solve a simple network issue when you have to troubleshoot user error, group policy, firewall, proxy, and multiple network layers before you even reach the external internet gateway.
Overall, I agree with you, but the system won't let me give you any more rep. :-)
The bit about "how much functionality are you willing to lose" is the really annoying part of the response (nothing personal from Sapience, but the mindset is probably how Turbine sees it), as I think about it more.
Here's the critical issue about the "beta" user site, which is the underlying chafe to the whole debacle:
At no time did Turbine ever attempt to engage or gauge user (customer) needs and desires for functionality when they one-sidedly and very suddenly switched out the forum/community software at the moment F2P went live.
There was no communication or warning about this ahead of time--everyone was surprised, as I remember how it happened. Just poof, here it is! You know, it's one thing to attempt to balance classes and skills and underlying stat mechanics for entire game balance, because players usually have a hard time seeing the big picture in that sort of thing (and besides which we get a chance to beta test), but it's another thing entirely to mess with player community sites like the forums without any initial feedback and worse yet, ignoring subsequent feedback about it for years. :/
The LotRO community is supposed to be one of the best in the industry--that means that the tools available to the players to maintain such a community should be smooth, usable, robust, and efficient.
____________________ Crit crafting & the RNG | Dumb noob things we've done in LotRO...
"Be not so eager to advance that you fail to experience the moment, in life and in all things." -Deluros, Rivendell legendary: adj.
1. Gilded (having a pleasing or showy appearance that conceals something of little worth)
2. Having an appearance of grandeur that obfuscates by complexity and arbitrariness
3. Disposable
Mostly Middle Earth and occasionally UK West Mids.
Posts
377
While I wouldn't normally complain about the forums as it doesn't affect my GamePlay, it is starting to annoy me slightly.
I've been logged out 4 times this morning in the last 2 hours (yes I know to copy my posts before pressing submit, but it's still annoying).
I's difficult to access my Char and Kin sheet as these buttons are hidden under other menu items, this is a simple design error and could be fixed in minuites by your average 10year old.
There are also less important issues, the Beta stat doesn't bother me, but no news since last year's Pumpkin Carve - really?
For such a large community things seem to be lacking in some areas.
Mostly Middle Earth and occasionally UK West Mids.
Posts
377
While I wouldn't normally complain about the forums as it doesn't affect my GamePlay, it is starting to annoy me slightly.
I've been logged out 4 times this morning in the last 2 hours (yes I know to copy my posts before pressing submit, but it's still annoying).
I's difficult to access my Char and Kin sheet as these buttons are hidden under other menu items, this is a simple design error and could be fixed in minutes by your average 10year old.
There are also less important issues, the Beta stat doesn't bother me, but no news since last year's Pumpkin Carve - really?
For such a large community things seem to be lacking in some areas.
As with many other things this is not the experience of all, or even most, players at the moment. It's a frequent complaint of a small portion of forum users, but there is no consisten patter of what, how, or why. Which is why a 'ground up' look is what's currently happening.
Um. I'm one of the ones who hasn't been complaining, but has definitely been having problems. Have to click twice on most links to get to the page I want.
I bet a lot of others have been quietly putting up with this. Just sayin'.
Mostly Middle Earth and occasionally UK West Mids.
Posts
377
This is new.....
Hi Grapold, thank you for your interest in The Lord of the Rings Online™ !
You must have an active LOTRO subscription to post on our forums or use other members-only features. You may also receive this message if you do not have access to the forum or feature you are attempting to use. Don't have a LOTRO account? Sign up at http://www.lotro.com and start playing for free! Thanks again,
The LOTRO Team
Just got that when trying to view a thread.
At least it didn't log me out again.
Hopefully they're working on something as we speak.
Um. I'm one of the ones who hasn't been complaining, but has definitely been having problems. Have to click twice on most links to get to the page I want.
I bet a lot of others have been quietly putting up with this. Just sayin'.
I sure have.
Re functionality, I'd be happiest with a properly organized discussion forum with good session handling, the basic niceties that pretty much every single other forum I've frequented manages to pull off. This site is a great example of what happens when you try to homebrew things or do something that, on its face, ensures maintenance nightmares for years to come (such as joining your game and discussion forums at the hip)
I don't need to post as my character, and if I wanted to I could put their names in a sig. Lotteries are great but maybe they belong in-game where everyone can see them. I'm not not sure what else has the forums tied to the game engine, maybe there are features the community would miss but I come here for a forum, and find three fundamental things like following links, making posts and finding content all unbelievably error-prone.
As with many other things this is not the experience of all, or even most, players at the moment. It's a frequent complaint of a small portion of forum users, but there is no consisten patter of what, how, or why. Which is why a 'ground up' look is what's currently happening.
How much forum/mylotro functionality are you willing to lose?
Originally Posted by Wartober
All of it? The only thing I come to the forums for is to communicate and see what the devs saying. A much simpler, more reliable and faster way to do that would be much appreciated. The only functionality that I valued was the lorebook's gear info which since ROI hasn't been kept up to date very well anyway can go too.
This ^^. If it takes tearing down the whole damn site and rebuilding it with wireframe, as long as communication works, great. Looks are just that-- looks. Polish the silver and it shines, but even tarnished you can still eat with it. This forum is seriously way past that point. 3 years of beta, and now you're asking what functionality we're willing to lose? As Trilwych posted, that should've been asked when you &&&&-canned the original forum and put in this travesty. Sheesh (or words to that effect), when will you guys learn to own your mistakes?
To many people, free will is a license to rebel not against what is unjust or hard in life but against what is best for them and true.
They can see how often people need to log in, you know. A poll is not necessary. Nor would a poll even be useful since the sample would be self-selecting.
He merely stated a fact: It doesn't affect everyone.
Personally, I have no problems on my work computer, using the same OS (relatively clean install) and browser. I'll stay logged in for weeks at a time. Yet my home computer logs me out all the time. Yes, sometimes, maddeningly, several times per session. But that tends to abate over time so it's not too egregious.
For others, it's a nearly constant problem.
And for yet others, they seem to have no problems at all.
It's always amusing, yet alarming (amularming?) to see how freakin' irate people get when they're told that not everyone is suffering from the issue. So many leap to the conclusion that they're being told that therefore the problem isn't being taken seriously. Yet, all they're really being told is why the problem isn't as easy to track down and fix as some are asserting.
These forums are badly in need of attention. Nobody doubts that. And when they're working better, people can post more snippy, thinly-veiled snark to their heart's content. Hooray.
As with many other things this is not the experience of all, or even most, players at the moment. It's a frequent complaint of a small portion of forum users, but there is no consisten patter of what, how, or why. Which is why a 'ground up' look is what's currently happening.
While it is often true that a small number of players experiencing issues can be very vocal, making issues appear disproportionately large on the forums, I suspect the issues with the forums are more prevalent than you may think. The Community Site subforum is not particularly active and many people having issues do not bother to post about them.
I personally have problems with getting logged out regularly, searches not working at all, searches generating pages that link me back to the main list of links once i try to click on a particular link, inability to effectively sort kinship member results (the results sort but when you try to go to the next page, they revert to the alphabetical order), and over recent weeks, pages taking 15-20 seconds to load. For every page. Not to mention the minor but quite annoying need to hit to forums (or in my case My Forum Setting link) at least twice before I can get off the home page.
Up until now, the problems, though quite annoying, were not enough to make me post about them. For some I had work-arounds, and others are annoying but affect functions I don't use that often. Last night when I first read your post indicating the problems are not widespread, I thought about commenting, but didn't. But today, having just lost yet another post to being logged out automatically (this time I forgot to add my now-normal extra steps of copying all drafts before attempting to post), I thought I would chime in. The forum issues may not be game breaking, but they most certainly are frequent for at least a portion of the forum frequenters. In this case, frequency of posts on the issue may not be a good indicator of how many people are having issues.
Maybe you have other ways of measuring how many people are experiencing problems or getting feedback on the frequency of issues. One way or another, I am glad functioning of the forums is being looked at.
How much forum/mylotro functionality are you willing to lose?
If the choice is either forums that work correctly or a forum that logs you out at random, can't be bothered to take you to the pages you request, and boots you again with a maniacal laugh every time you hit the 'submit' button, I think most people would rather lose the side features.
All of them.
"You do not have permission to perform this action. Please refresh the page and login before trying again."
They can see how often people need to log in, you know. A poll is not necessary. Nor would a poll even be useful since the sample would be self-selecting.
He merely stated a fact: It doesn't affect everyone.
Personally, I have no problems on my work computer, using the same OS (relatively clean install) and browser. I'll stay logged in for weeks at a time. Yet my home computer logs me out all the time. Yes, sometimes, maddeningly, several times per session. But that tends to abate over time so it's not too egregious.
For others, it's a nearly constant problem.
And for yet others, they seem to have no problems at all.
It's always amusing, yet alarming (amularming?) to see how freakin' irate people get when they're told that not everyone is suffering from the issue. So many leap to the conclusion that they're being told that therefore the problem isn't being taken seriously. Yet, all they're really being told is why the problem isn't as easy to track down and fix as some are asserting.
These forums are badly in need of attention. Nobody doubts that. And when they're working better, people can post more snippy, thinly-veiled snark to their heart's content. Hooray.
--H
While I appreciate your strawman argument that asserts that I (or, at least, someone) assumes that nothing is being done, that's hardly the case. Sapience's post clearly indicates that something *is* being done, or at least investigated.
My thinly-veiled snark was levelled at the consistent lack of PR finesse that the Turbine team exhibits in conveying this type of information. How many players are going to read Sapience's comment as "we have analytics that allow us to see exactly how many people are being affected and the extent of the issue and are working on a solution" compared to the number who will read it as "we don't really want to hear your whining and anecdotes because you're in the minority"?
Plus, even if they CAN track logins, what does that really tell you anyway? Here's another useless anecdote: while the logging-out issue only pops up occassionally (a few times a week usually) for me, general forum performance is consistently awful, with pages sometimes taking minutes to load or links needing to be clicked multiple times before the redirect actually takes place. While I have no doubt that they can also track link traffic, I DO doubt that they can tell how often the correct pages actually load for forumgoers when links are clicked, or how long the average load time is for pages. If they DO have access to this information, I would be surprised and would further suggest that it's hardly a reasonable assumption to make or especially to expect forumgoers to make.
While I appreciate your strawman argument that asserts that I (or, at least, someone) assumes that nothing is being done, that's hardly the case.
So not only are you speaking for those "someones" now, but you're willing to go on the record as stating that nobody questions the amount of effort being put into the forum issues? Clearly, people question whether Turbine has treated this problem seriously or devoted enough resources to it. And yes, we have heard constantly that "nothing" has been done.
My thinly-veiled snark was levelled at the consistent lack of PR finesse that the Turbine team exhibits in conveying this type of information.
As repeatedly demonstrated across several threads and issues, they provide facts and information while conveying their current state of knowledge, and some of their players seem bent upon (willfully?) misinterpreting it. . . and then blaming their misinterpretations on some "lack of finesse."
How many players are going to read Sapience's comment as "we have analytics that allow us to see exactly how many people are being affected and the extent of the issue and are working on a solution" compared to the number who will read it as "we don't really want to hear your whining and anecdotes because you're in the minority"?
I would suggest that a certain type of person will always find a way to interpret anything that is said as the latter. Some people just seem incapable of interpreting clearly written english accurately (or in some cases, fairly). Indeed, on several occasions, Turbine has gone out of their way to strictly disavow the latter notion (especially in the "lag" threads where they regularly take hold) and yet even those disavowals are somehow themselves misinterpreted and thrown on their treasured pile of "Turbine is evil" evidence.
Plus, even if they CAN track logins, what does that really tell you anyway? Here's another useless anecdote: while the logging-out issue only pops up occassionally (a few times a week usually) for me, general forum performance is consistently awful, with pages sometimes taking minutes to load or links needing to be clicked multiple times before the redirect actually takes place. While I have no doubt that they can also track link traffic, I DO doubt that they can tell how often the correct pages actually load for forumgoers when links are clicked, or how long the average load time is for pages. If they DO have access to this information, I would be surprised and would further suggest that it's hardly a reasonable assumption to make or especially to expect forumgoers to make.
These actually border on fair points. The overall performance can be gauged by logs. But you're correct that people getting the wrong search results or wrong page following a clicked link are not likely to come across through log analysis.
But of course, your initial "did I miss a poll?" reply was intended to reinforce the notion that (as you put it) Turbine "really doesn't want to hear your whining and anecdotes because you're in the minority"? You now admit that it was merely snark. I'd argue it's misdirected snark at that considering you yourself admit that they're now addressing forum issues ("Sapience's post clearly indicates that something *is* being done, or at least investigated.").
Anyways, my points stand, a "poll" would be near-useless as a self-selecting sample of only a small number of users. And far from being a "straw man". . . many people accuse Turbine of shifting blame while ignoring problems. And they usually do so while citing quotes from Turbine that actually say no such thing.
Your rather pithy, succinct "snark" seemed to be simply more of that type of behavior. Though, as you correctly surmised, the lion's share of my reply was not directed towards you personally, as an individual.
So not only are you speaking for those "someones" now,
Yer speaking for someone's as well. I see no blue name on your forum name, but you assume that they have all the information they need at their fingertips, that they have the knowledge and desire to interpret it and the funding and will to implement changes.
stuff
You assume we're reading these posts in a vacuum and making interpretations based solely on a single post.
Nope, just for myself. Based on what Turbine has said and what others have said. And my own knowledge in this particular area.
I see no blue name on your forum name, but you assume that they have all the information they need at their fingertips, that they have the knowledge and desire to interpret it. . .
It's a fact that they do. I know this because I work with apache logs somewhat regularly. I don't need to be a blue name to know what can be gleaned from standard web server access logs.
. . .and the funding and will to implement changes.
They're telling us here and elsewhere that those changes are being studied and will be underway. So. . . what's your point again?
You assume we're reading these posts in a vacuum and making interpretations based solely on a single post.
Not at all. I'm basing what I'm writing here on how people have bizarrely interpreted and responded to fair, factually accurate, and carefully worded Turbine posts for years.
I don't lose the login status while typing, but have a different issue.
Within the last ten minutes I had to load the home page twice, because at the first try I got redirected to the Turbine maintenance page, and the same happened again when I used the Lottery Widget to check my entries.
This happens time and again, and seems to indicate that the response is too slow within your community page system, so that a timeout makes the main Turbine web server believe the pages are down, and I am presented said maintenance page.
My ISP is the German Telecom, which has its own separate nodes for overseas connections, other than all other providers which use the DE-CIX routers. I don't know if that has any effect on the performance of the Turbine servers (logic says, it shouldn't), but I' telling that just in case.
tracert to turbine.com [74.201.102.41]:
1 1 ms <1 ms <1 ms 192.168.1.1
2 48 ms 43 ms 43 ms 217.0.117.88
3 45 ms 43 ms 44 ms 87.190.188.98
4 138 ms 139 ms 139 ms 217.239.40.146
5 137 ms 136 ms 136 ms 62.159.61.90
6 140 ms 139 ms 139 ms bst-edge-05.inet.qwest.net [67.14.30.126]
7 140 ms 140 ms 141 ms 65.120.117.250
8 143 ms 142 ms 142 ms border1.te8-1-bbnet2.bsn003.pnap.net [63.251.128
.107]
9 142 ms 141 ms 141 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]
10 143 ms 143 ms 152 ms 74.201.102.154
11 143 ms 140 ms 139 ms 74.201.102.41
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