Thread: Suddenly unable to login to Turbine account management

Hi there
The other day I was able to log in fine, my password complies to the standards in this link:
http://support.turbine.com/link/port...en-my-Password
where it states:
• Username must be between 6 and 25 characters and must not contain special characters

• Password must be between 6 and 16 characters in length and can have letters, numbers and the symbols (){}!$%&+;:-/*^#@ only

However when I attempt to log on via the turbine portal this weekend i get:
Password must be between 8 and 16 characters in length, of mixed alpha-numeric characters and the symbols (){}!$%&+;:-/*^#@ only. [err: 20068]

The subtle difference is the turbine account calls for 8 characters not 6, which mine does not comply with.
Furthermore it doesnt seem to be sending reminder mail to my email, but i think the address is a stale address which i need to update - so separate issue.

Can you help me Turbine?

Password requirements have recently changed. Seems, they check not only when setting a new password, but also when login.

You have to contact Turbine account managment. Submit a ticket in the support portal (can take 2-3 business days to get an answer). Or phone them on their toll free 855 number.
They can't help through the forums.

http://support.turbine.com/ics/support/splash.asp

I just bought the new triple pack deal, but can't activate the code with Turbine because of this. Submitted a ticket, hope they reply soon!

I clicked on the forgot password link and was sent a link to reset my password, and managed to setup a new password and gain access to the turbine account management again that way.