Thread: problem about password changing

im at myaccount.turbine.com and i login with my password
i want to change my password so i went to that page and entered a new password
the old password i use is the same one i use to login into myaccount
but it said its invalid what should i do?

If I'm not mistaken.

When you change your password you are normally sent an email to confirm it was you changing it and not a bot.

Check your emails just in case

Sometimes you get the message "old password incorrect" but the password is changed anyway.

If not, you may try the "forgotten password" link at the homepage and set a new password.

Password confirmation must be between 6 and 16 characters in length, of mixed alpha-numeric characters and the symbols (){}!$%&+;:-/*^#@ only. [err: 20069]
this happened when i tried to change but my password DOES break this rule (my old one)

Originally Posted by anonymousss

Password confirmation must be between 6 and 16 characters in length, of mixed alpha-numeric characters and the symbols (){}!$%&+;:-/*^#@ only. [err: 20069]
this happened when i tried to change but my password DOES break this rule (my old one)

You are not the only customer with an existing password that violates the current rules on passwords. I can not remember when Turbine changed the rules. You will have a choose a new password that the current system accepts.

Fortunately, Turbine did not require us to change existing passwords that violate the current rules.

IIRC - One of the problems with the old rule was that you could enter passwords that were longer than the authentication system accepted. You might have a password ABCDEFGH. The authenticator would take ABCD or ABCD plus any four random characters on the end. The authenticator stopped checking when you hit the maximum checked length.

Note: There is more than one authenticator and password file. Not all applications access the master file that MyAccount modifies.

then how am i able to change my password if they do not accept the old one?

Originally Posted by anonymousss

then how am i able to change my password if they do not accept the old one?

You will have to contact Account Management. You can go to the support portal:
http://support.turbine.com/ics/suppo...?style=classic
fill out a email ticket and wait the two days or whatever for the ticket to be handled. I do not believe email tickets are handled on the weekend. Or you can call Turbine on the telephone:
http://support.turbine.com/ics/support/contactUs.asp
during the hours the department is open. I believe the 855 number is toll free.

I would recommend calling Turbine so that you do not get stuck in email tag. Plus it gets fixed immediately. The Bunny is not a patient animal.

Are you sure it did not change it? When I changed mine a month or so ago, I got that error. So I assumed it did not change it, but when I tried to log on to the game it rejected the old password. So I tried the new one and it worked.

Originally Posted by SalionOfBrothers

Are you sure it did not change it? When I changed mine a month or so ago, I got that error. So I assumed it did not change it, but when I tried to log on to the game it rejected the old password. So I tried the new one and it worked.

Same experience here. I think (- please correct me, if I am wrong - ) that the error message refers to the old password (with which I logged in), not the new one. Anyway, Turbine should check that procedure and clarify what the message exactly means - or better even: write a different message like: "Your pw has been changed, you cannot log in with your old pw anymore".