Thread: I have no revice from support

Hi i forget my password to my account .
So i click on "forgot password" , than i wrote my account name, after that
i got an information that i have to check my email adress, because they
send me there a new password. So i checked ,and there isn't any email from
TURBINE or LOTRO .

Yes i checked SPAM box.

Im from Poland so please be forgiving for my english .

You should also try adding 'noreply@turbine.com' to yur Contacts or 'Safe Senders' list. That often allows the email to come through.

If you continue to have trouble, please contact Account Support directly using the information in my signature.

i do it before i post here , plx help me ,idk know what i have to do

Also i sumbit a ticket too Ticket #24001-310412 - Turbine Customer Support
and i get the email , i geting advertising but i can't get that email with password

Help me plx

if you have submitted a ticket then you need to wait for somebody from support to look at and answer you ticket which iirc can take 3-5 working days

if you want a faster response you need to phone support

You are in a hurry. See this:
http://support.turbine.com/ics/support/contactUs.asp
list of telephone numbers. I believe the 855 number is toll free. You could call them on the telephone when they are open.

Otherwise, you have to wait for your email ticket to be processed. The email tickets are way too slow for someone as impatient as I am.

so i have to wait because im from poland and i don't know englis well ;]

Originally Posted by Kononowicz

so i have to wait because im from poland and i don't know englis well ;]

Yeah. It is a very common problem all over the world. I have to wait here in South Florida because there are Spanish only businesses that I deal with. I call on the phone. I can not talk to anyone. I get a snail maif from the USA postal service in Spanish. I take it to my neighbor to read. I write a letter in English. Translate it to Spanish. Print it out double spaced. Take it to my neighbor. Ask him to correct it. Type in the corrections. Print and mail it. Or I have to convince a Spanish speaking neighbor to go with for a personal visit. Have them vocally translate for us.

English, Spanish and Creole are very common in South Florida. We have a lot of mono language residents. In some cases, you have people that know two languages - none in common - My situation. I do not think there are a lot of three language people here that know - English, Spanish and Creole. I have a daughter that knows English, German, Greek, Hebrew and Spanish that does not help with Creole speakers.

Is it possible for you to find someone that is fluent in English that is willing to talk to Turbine? Have them place the call. If you use a service like Skype. You can route the conversation to your speakers. All three of you can hear each other. That way Turbine knows they are dealing with a non-English speaking customer with language support.