Thread: Client crashing increasingly frequently since 7.2 Update

Client crashes were a rare event before the release of 7.2. Since the update, they have become more and more prevalent and now occur several times a day. Drivers are up-to-date. Windows 7 Pro reports the cause as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: lotroclient.exe
Application Version: 3.7.2.8038
Application Timestamp: 4ff24c08
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0d6521ee
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856a e9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae 6e

Help!

try rolling your video card drivers back to an earlier version or try the latest beta ones if you have the latest public release.

Already tried rolling back graphics driver to previous WHQL version, and forward to latest beta version, no help. Also tried disabling DEP for lotroclient.exe, no help. Also disabled Malwarebytes for lotroclient.exe, no help. Only other things running are driver for mouse/keyboard and system services.

Again crashdump:

Problem signature:
Problem Event Name: APPCRASH
Application Name: lotroclient.exe
Application Version: 3.7.2.8038
Application Timestamp: 4ff24c08
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0d2e21ee
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856a e9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae 6e

So does tech support ever respond to bug reports or forum posts?

Originally Posted by Verthandiel

So does tech support ever respond to bug reports or forum posts?

Big reports - They are not handled by Tech Support - You only get a response if Turbine Development or perhaps Quality Assurance needs more information. Bug reports result in changes the game software. A bug report is something that may help you 1 - 12 months down the road if a fix to the game software is deployed to live via an game update.

Tech Support does respond to forum posts but they tend to be slow. It may take a couple days. A better choice is to submit a email ticket:
http://support.turbine.com/ics/suppo...?style=classic
via the support portal. Make sure to set the Support Team to - LOTRO tech support.

The tech forum is a good way to get help from other Lotro players.

IMHO - It is not a very effective way to get help from the Turbine tech people.

Thanks for the heads-up.

I've gone ahead and done a clean install of Windows 7 using updated drivers. I did not update the .NET Framework 1.1 SP1 software LOTRO installs. Curious to see if any .NET Framework updates are responsible. Like I said, my system was stable up until about a month ago.

We'll see if it helps.

I have a Windows 7 64 bit OS on my machine with 8 GB of memory. The last set of Microsoft updates for Windows 7 played havoc with my older games that were originally designed for XP. Mass Effect and Mass Effect 2 both required some changes to the get them working again. I still can't Tab to look something up on the web when running Mass Effect. The game locks up. I have to kill it via the task manager. Start it up again from the desktop.

Lotro is another XP game. I not sure what Microsoft did to compatibility part of Windows 7.

Originally Posted by Verthandiel

Thanks for the heads-up.

I've gone ahead and done a clean install of Windows 7 using updated drivers. I did not update the .NET Framework 1.1 SP1 software LOTRO installs. Curious to see if any .NET Framework updates are responsible. Like I said, my system was stable up until about a month ago.

We'll see if it helps.

A dxdiag would help if the reinstall didn't resolve, steps how are in the 'how to get help' sticky linked in my sig.