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  1. #1
    Junior Member Online status: HighhBrid is offline Reputation: HighhBrid the Neutral
    Join Date
    Jul 2012
    Posts
    3

    Issues Purchasing 12-Month VIP

    As the title iterates, I'm having trouble setting this up. I put all the correct billing, address, and credit card information in. I've double, and triple checked everything. When I try to Place My Order I get an error saying,

    "The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com. [err: 30005]
    The system was unable to update your account at this time due to a system error; we apologize for the inconvenience. If this problem persists, or resulted in any issues in your account, please contact Turbine Customer Service. [err: -2] "

    I'm growing frustrated and I just want to buy this, can someone help?

  2. #2
    Member Online status: greatmom is offline Reputation: greatmom the Neutral
    Join Date
    Jan 2011
    Location
    New Brunswick, Canada
    Posts
    72
    If there is not enough funds on your card it will give that type of error, if there is more than enough funds, then i could contact customer support for billing, and get them to set it up for you

  3. #3
    Turbine Customer Support Online status: CarpeNoctem is offline Reputation: CarpeNoctem the Wary CarpeNoctem the Wary
    Join Date
    Feb 2011
    Posts
    481
    This sticky has some helpful hints as to what might be causing the error message you have received.

    If after reviewing that, you continue to have issues, please contact Account Support via the information in my signature. They will be happy to take a further look for you.
    LOTRO Support Page & Knowledge Base
    To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"
    English Account/Store Support is available from 10:00 am to 7:00 pm, 7 days a week. (GMT -5). 855-WBGAMES (855-924-2637)

    Support Portal - Deutsch

    Portail de support - Français

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