Thread: Feeling misleaded.

Dear Customer Support,

Last year (in July) I transfered my EU Lifetime account to a Turbine US account. During the migration (for about 2 weeks trying) I was unable to login into any of my characters to validate everything was right.. Eventually I had more important stuff real life to worry about so I gave up trying (tickets only told me to wait anyways and it would be fixed automaticly)..

Now about a year later I return to the game, to see that I have about 7000 turbine points where my wife has about 14500. So I call Turbine, to ask how this can be (since I never spended any of my points that i got as a loyalty reward, nor the ones you get from beeing a lifetime member and since we always play together/etc we should be around the same amount like we always been)..

To my supprise they told me I only had 500 turbine points when I migrated from EU to US and that they cant do anything.. So I tried to call Codemasters, which tells me they dont have the information anymore either.. So because no one is storing that information, I now lost about 7500 turbine points.. And you guys dont care about it in anyway..

I know its no use to say I demand this or that. I know its no use.. But I do know that this $#@T frustrates and annoys me alot and I dont understand how no one can tell me how this went wrong or atleast tries to fix it.

A really frustrated customer.

Since you have already talked to them on the phone this thread is a waste other than as a heads up to others.

Except for very generic items the normal response to things in this forum is to contact customer service through a support ticket or phone call. With phone call being the one that seems to get the most satisfaction from customers.

Originally Posted by lbcadden3

Since you have already talked to them on the phone this thread is a waste other than as a heads up to others.

Except for very generic items the normal response to things in this forum is to contact customer service through a support ticket or phone call. With phone call being the one that seems to get the most satisfaction from customers.

I also created a ticket and ofcourse this forum post, because I hope that one decent person inside Turbine is willing to look into this. Besides that I hope I can find people who also lost their Codemasters points after the switch to US.

Decent person or not, there's no way Turbine can verify your claim of how many TP you had, only what Codemasters originally sent to them. And since Codemasters no longer deals with LOTRO they are required to remove all personal account information, in other words delete old LOTRO account information.

It sucks to lose stuff like that, but Turbine did their best effort to make sure everything went smoothly and, honestly, waiting this long to check is not the fault of Turbine.

You have my deepest sympathy.

You have to take responsibility for your own inaction. You transferred your account back in July, 2011. Like any other business transaction, you are expected to check to see if it done properly. Promptly get it fixed. At this point, Codemasters no longer has any Turbine Point information. All those PlaySpan accounts that were associated with Codemasters Lotro accounts would have been deleted by PlaySpan.

In many ways this situation is similar to going to Red Lobster with your wife. When you get the check, you are charged for two Lobster dinners instead of the two Red Snapper dinners. You pay the bill with your credit card and leave. You try to go back, six weeks later because it was screwed up to get it fixed. There is no information that help you. You had to get it fixed before paying the bill.

Yes, it's your fault that Turbine failed to transfer it because you trusted them. Mistake #1 trusting and/or doing business with Turbine. Add that one to life lessons learned.

Originally Posted by Faelareth

Yes, it's your fault that Turbine failed to transfer it because you trusted them. Mistake #1 trusting and/or doing business with Turbine. Add that one to life lessons learned.

This statement is highly unfair. It does not matter what company or who you are dealing with. They are going to screw some of the transaction up. Humans are annoying. Humans are fallible. Humans make mistakes.

We are all Humans. We all make mistakes. Any time you want something done. You need to check the other side's work. Otherwise, you going to have continual problems. These problems are going to cost you time and money. I do not how many cashiers I've dealt over the years that can't count. They either enter the wrong amount tendered. Or the count out the change incorrectly. Plus all the problems like scanning the item too many times. Or the wrong price being charged.

You got to watch everything they do. I am no better. I handed a 10 to a cashier thinking it is 20 dollar bill.