Thread: Mithril Edition Problem
Jul 12 2012 11:06 AM #1
Mithril Edition Problem
So i just bought my mithril edition, digital version and activated it on my lotro account ( i have some time left in vip currently ) .. thou i didint receive any 2000 points, no quests packs and no mounts then i logged my account.. i tried to reloging ant noticed that after my VIP subscription is NON-VIP one.. so i thoight i need to loing throu that to receive everything and guess what... its empty! yes i have 3 slots and probably those 2000 points and mount but all my 5 heros are not there.. so i dont really understand, now i need to play over again on that mithril subscription ? i thought things like TP,quest packs are account vide.. I've already submitted ticket in turbine support page, but maybe i can do something else ? It seems this will take ages for them to react.
Jul 12 2012 12:09 PM #2
That said, in your other thread you were pointed to phone support information as well. Maybe that will work better for you.
Jul 12 2012 03:12 PM #3
Its 4 hours now as i sent a ticket thou it is said it can take up to 2 days for them to reply ( which i think will be the case ) and thats ages. And for phone version, well im not up spending 20 more bucks on phone bills trying sort this thing off so i will stick with ticket for now, hope it will help thanks for concern thou
Jul 12 2012 03:41 PM #4
You did not read carefully when adding the key to your account. Instead of upgrading your existing subscription you created a new one. (your are not alone with this, check the forums )
Only account support can help. Try this...
Jul 12 2012 03:54 PM #5
Jul 21 2012 08:36 PM #6
did you ever get this problem fixed and if so how did you do it because I'm running into the same problem now. Thanks for any help
Jul 23 2012 01:13 PM #7
This is not an issue that can be resolved via the forums. Contact Account Support directly via the information in my signature, and they will take a further look for you.LOTRO Support Page & Knowledge Base
To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"
English Account/Store Support is available from 10:00 am to 7:00 pm, 7 days a week. (GMT -5). 855-WBGAMES (855-924-2637)
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