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  1. #1
    Junior Member Online status: ellaleth is offline Reputation: ellaleth the Neutral
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    Jul 2011
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    Launcher will open, game won't boot.

    So, I downloaded LOTRO yesterday.
    I played for around three hours.
    Then it random ally, freezes and crashes.
    I attempt to reboot it, but the game will not launch.
    I can log on and pick a server, but nothing more than that.
    My firewall is disabled.
    And I have no idea what could be the problem.
    Should I uninstall or is there an easier way?
    Thanks.

  2. #2
    Century Member Online status: Ph0enix is offline Reputation: Ph0enix has disabled reputation
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    Can you tell us the stats on your system? Are you playing on a laptop or desktop?
    Well chrashing can be a result of the system over heating mainly for laptops.
    How is your internet connetion?
    Are you using WIFI?
    I can help you alot better with more info.
    But uninstalling then reinstalling mite not fix it.
    Are you getting a Blue Screen? if so goto my computer or computer right click on the hard drive that has windows installed then goto tools click on check disk and check both boxes then restart.
    Founder: since 2006 SoA beta.

  3. #3
    Junior Member Online status: ellaleth is offline Reputation: ellaleth the Neutral
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    I'm running Windows XP 32bit on a desktop.
    I am not using WIFI.
    I'm getting no blue screen at all.
    I log on, get on a server, and LOTRO crashes.
    It simply just turns off from there out.
    No error is seen on screen at all.


    Even though I am not getting a blue screen, should I attempt that method?
    Last edited by ellaleth; Jul 02 2012 at 09:04 AM.

  4. #4
    Turbine Customer Support Online status: Mirthgar is offline Reputation: Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte
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    Quote Originally Posted by ellaleth View Post
    I'm running Windows XP 32bit on a desktop.
    I am not using WIFI.
    I'm getting no blue screen at all.
    I log on, get on a server, and LOTRO crashes.
    It simply just turns off from there out.
    No error is seen on screen at all.


    Even though I am not getting a blue screen, should I attempt that method?
    When you get a chance post your “dxdiag” data (the steps how are in the “how to get help..” sticky linked in my sig)
    -Helpful Turbine Support Links-
    Note: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book.

    Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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