Thread: Cannot Log In to Turbine My Account

Whenever I try to log in to Turbine's My Account page, I get this:

"The system was unable to update your account at this time due to a system error; we apologize for the inconvenience. If this problem persists, or resulted in any issues in your account, please contact Turbine Customer Service. [err: -2]"

I cannot change the status of my VIP membership or unlock RoI Legendary Edition.

In game, if I try to open My Account in LotRO store, it says something like 'system error'.

Originally Posted by Ariean

please contact Turbine Customer Service.

It tells you what to do right there.

Originally Posted by Ariean

Whenever I try to log in to Turbine's My Account page, I get this:

"The system was unable to update your account at this time due to a system error; we apologize for the inconvenience. If this problem persists, or resulted in any issues in your account, please contact Turbine Customer Service. [err: -2]"

I cannot change the status of my VIP membership or unlock RoI Legendary Edition.

In game, if I try to open My Account in LotRO store, it says something like 'system error'.

Hello, I've exactly the same error message. Also, in game I'm unable to buy something at the store and I can't view my account in the Lotro Store.. The Turbine's My Account page are also extremly slow to update.

I asked a friend in my kinship to test his logging in Turbine's My Account page and the lotro Store et he had the same issues.

There's a maintenance or a problem with the account system or anything like that ?

Hi!

I went to these forums for the first time, just because of this issue which started today for me as well. I also get exactly the same messages you describe in the post above.

I just logged in to the myaccount.turbine page just fine.

I've tried again logging on myaccount.turbine.com and now it's just fine as the Lotro Store ingame.
So, no problem anymore.

Confirmed as fixed here as well. Nice with fast fixes.

Fixed for me too.