Thread: All account shared barter items vanished from the wallet

Upon logging in on Saturday the 23rd of June, I noticed that all my account shared barter items have disappeared from my wallet.

It doesn't look like a hack, because all character bound stuff and gold is still there, but every last legendary shard, mark, medallion and seal are gone.


I've submitted an ingame ticket, and spoken with a GM who checked some logs to verify that I hadn't spent any large amounts of anything, but all (s)he could do was advice me to make a bug report.

So I've submitted a bug report...



Not getting any replies from bug support, I then spoke with Turbine account support via a different ticket, not much help there...
"We recommend that you inquire with other players in the general chat channels and/or submit a Bug Report to our Quality Assurance department for review."

I guess it doesn't hurt to ask...

Has anyone ever had this problem? Does anybody know someone who's had this problem?
Did it get fixed?

Anything else I can do to get this sorted?

Originally Posted by Jacen123

So I've submitted a bug report...



Not getting any replies from bug support, I then spoke with Turbine account support via a different ticket, not much help there...

just a quick note on this little bit, if you file a bug report you will never recieve any form of support, you may recieve an auto response acknowledgement saying thanks etc but thats all you will hear. a bug report is a report of a fault in the game that either dosent work or dosent work as it should. bug reports are sent direct to the QA (?)\development people who investigate the problem and if a prolem is found by enough people, then maybe oneday fixed

Has anyone ever had this problem? Does anybody know someone who's had this problem?
Did it get fixed?

ive not heard of this before now, but if anybody else experiences the problem its important that they file a bug report too

"Your help request has been escalated and reviewed in detail. I do apologize, but we are unable to provide compensation for the loss of barter items."

"The submitted bug report may allow us determine the root cause of this issue and work towards a fix. As we are unable to confirm loss of the barter items we cannot offer reimbursement for those items."


So basically I'm ******.

I have no way to prove that I had the items, and they (say) they can't confirm the loss of them...

I logged in this morning and exactly the same thing has happened. Tried a few relogs and switching character to see if it was a loading issue but no change.

No account barter items are listed in my wallet, all non-shared items are still there. Submitted a ticked and waiting for a response.

Update:
As suspected the GM was unable to help, submitted a /bug report.

all account shared items (the green ones) in my barter wallet have disappeared.
I have relogged and switched characters and this made no difference, it is the same on each character.
I have been to a barter vendor to test and it shows my character as having 0 items (seals and medallions in this case)
To check if the shared barter storage still worked I refined a relic to give me a shard and that now shows up in the barter wallet as a green shared item but only list 1 relic (i had more)
It would appear from testing that all them items have been deleted or are not loading into the wallet upon login, rather than them just not showing up.
The only things I am really concerned about are the marks, medallions and seals as the other items were either low quantities or I had no real use for them.

That sounds exactly like what happened to me... I do hope they fix this.

Not that I have any illusions of getting back my marks/medals etc.

Let's hope they find a solution before the bug spreads out... I wonder if this is just a coincidence you are on the same server...

Originally Posted by MightyKOko

Let's hope they find a solution before the bug spreads out... I wonder if this is just a coincidence you are on the same server...

Nice catch. Both are infact on the Evernight server. Cross my fingers and hope they wont mess up my wallet there as well now then - but just as an insurance ill log in asap and write down my wallet numbers.

On 2nd of August the same thing happened to me. All account shared items in the wallet were gone. Im on the server Anduin.

I received the same support as you did, which means none. Just the answer that i have to wait for a result from the bugreport.
So basically, this means that if this happens to you, you can only play on and wait either till this happens a 2nd time and everything is lost again or wait weeks or months till they fix this bug in an update. And i highly doubt that if this gets fixed one time in the future, that anyone will get his/her items back.

Originally Posted by Mirthan

I received the same support as you did, which means none. Just the answer that i have to wait for a result from the bugreport.

My personal opinion.

Not good.

A bug report goes to the QA and software development departments. If they can reproduce the problem, a fix can be delivered to live via a game update. These departments can only remove the problem going forward so that nobody else loses anything.

Replacement is done by Customer Service department via the Game Master group.

It is clear Turbine some mechanism to authorize compensation beyond standard policy. How the decision makers go about it/ Or decide it is necessary? No idea.

Originally Posted by Yula_the_Mighty

It is clear Turbine some mechanism to authorize compensation beyond standard policy. How the decision makers go about it/ Or decide it is necessary? No idea.

It is a highly alarming problem, and it is clear that it's not just an isolated incident. Perhaps you could get turbine to do a full-account rollback for a few days and treat it as if you were hacked?

I know it'd be much less loss to lose even a week of my characters actions than loose the 2+years of account-bound currency I've acquired.

good catch, be worth submitting a ticket under this section to see if they are willing to do that. an account rollback for me would be fine as I have not played since the incident happened (apart from logging on to see if I have been reimbursed).

I'm just considering my 10k+ marks and medals lost for ever... saves being disappointed in the long run...

I would have wanted a rollback back when it happened, but if we roll back now, I'll have to redo an entire rank on my reaver... definitely not looking forward to that.

I asked account support if they could roll back my account, back when I started this thread, but I never got a reply