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  1. Jun 27 2012 01:36 PM #1
    Junior Member Online status: Benmyster is offline Reputation: Benmyster the Neutral
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    Being Billed twice?

    I Became a VIP earlier this month.
    I Just went on Turbines Account page to see when my next payment was due and I see that my Free to play account was upgraded to vip along with My LOTRO. Will I be billed twice or am I Misunderstading?
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  2. Jun 27 2012 02:04 PM #2
    Grand Member Online status: Nakiami is offline Reputation: Nakiami the Indomitable Nakiami the Indomitable Nakiami the Indomitable Nakiami the Indomitable Nakiami the Indomitable Nakiami the Indomitable Nakiami the Indomitable Nakiami the Indomitable Nakiami the Indomitable Nakiami the Indomitable Nakiami the Indomitable
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    I'm not sure I understand. What do you mean, your "My LOTRO" has been upgraded?
    A spaceship from another star / They ask me where all the people are
    I tell them I'm the only one / There was a war, but I must have won
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  3. Jun 27 2012 03:53 PM #3
     
    Turbine Customer Support Online status: CarpeNoctem is offline Reputation: CarpeNoctem the Wary CarpeNoctem the Wary
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    Based on your post, it seems you may have two separate subscriptions for LOTRO on your account. One is nicknamed 'My LOTRO', the other nicknamed 'LOTRO Free to Play' (these are both variations of default nicknames for LOTRO subscriptions).

    If you activated both for VIP access they will both be charged separately for VIP access. If you don't want both subscriptions active for VIP, contact Account Support as soon as possible (contact information in my signature).
    Last edited by CarpeNoctem; Jun 27 2012 at 03:57 PM.
    LOTRO Support Page & Knowledge Base
    To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"
    English Account/Store Support is available from 10:00 am to 7:00 pm, 7 days a week. (GMT -5). 855-WBGAMES (855-924-2637)

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