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  1. #1
    Member Online status: LotrVella is offline Reputation: LotrVella the Neutral
    Join Date
    May 2011
    Posts
    73

    Subscribing to newsletters

    Hi! I hope I put this in the right forum... I've got newsletters about lotro since I downloaded the game, until a few days ago when I accidently unsubscribed when I was going to change the email adress (apparently the newsletters isn't coming to the adress on my turbine account since I changed it, but to the old adress). Now, I don't know how to subscribe again. I searched a bit and thought I solved it when I found: http://email.turbine.com/phase2/surv...=gauacu&action . Got the link from Turbine Support. And that should be the right place to subscribe, but it says I will recieve a confirmation email, and I haven't. I've tried twice and nothing happens...

    Thanks

  2. #2
    Turbine Customer Support Online status: CarpeNoctem is offline Reputation: CarpeNoctem the Wary CarpeNoctem the Wary
    Join Date
    Feb 2011
    Posts
    482
    Once your email address is added to the unsubscribe list, it can be very difficult to resubscribe with that same email address. Your best bet is to try and sign up for the newsletter with a different email address.

    If you have any trouble activating for the newsletter, contact Account Support via the information in my signature. They can send the request over to the correct team for you.
    LOTRO Support Page & Knowledge Base
    To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"
    English Account/Store Support is available from 10:00 am to 7:00 pm, 7 days a week. (GMT -5). 855-WBGAMES (855-924-2637)

    Support Portal - Deutsch

    Portail de support - Français

  3. #3
    Member Online status: LotrVella is offline Reputation: LotrVella the Neutral
    Join Date
    May 2011
    Posts
    73
    I've tried with a new email adress, but it still doesn't work. I'll try to contact Account Support. Thank you

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