Thread: Subscription question

Hello.

I just bought a VIP subscription today (June 20th). As it got through, I looked at the subscription card thing, and it says:
Next Billing Date: June 20, 2012

Which is, again, today. Is it supposed to say that? Because it doesn't make sense.. Or is it just a bug? I hope it won't bill me two times. Should I just leave it, or ask for support?

Also, another thing. Since I won't be able to play the game the next month, will I still remain VIP until it runs out if I cancel the subscription? So, if I press "cancel subscription" button right now will I still remain VIP?

Thanks.

Wait three business days before canceling, to make sure the charge goes through.

After that, if you cancel, you will remain VIP for the time you paid for.

Watch your bank statement. If you get charged twice, call Turbine Account Support and work it out.

Originally Posted by Nakiami

Wait three business days before canceling, to make sure the charge goes through.

After that, if you cancel, you will remain VIP for the time you paid for.

Watch your bank statement. If you get charged twice, call Turbine Account Support and work it out.

Thanks. But what about the "Next billing date" part? Is it supposed to say the day I paid?

Originally Posted by Yugo45

Thanks. But what about the "Next billing date" part? Is it supposed to say the day I paid?

I'd probably wait until the payment goes through completely before worrying about that. As Nakiami said, give it 3 business days and if things still look wrong, contact Turbine.

Good luck.

Originally Posted by Yugo45

Hello.

I just bought a VIP subscription today (June 20th). As it got through, I looked at the subscription card thing, and it says:
Next Billing Date: June 20, 2012

Which is, again, today. Is it supposed to say that? Because it doesn't make sense.. Or is it just a bug? I hope it won't bill me two times. Should I just leave it, or ask for support?

It is not a bug. It will continue to say your next billing date is the current day or older until Turbine decides to send in a bunch of charges via bulk billing. Turbine apparently only takes money three or four times a week. It can take as long three days before Turbine gets around to asking your credit card company for the money.

I do not know why Turbine does it this way. I have never encountered another company that waits. All the web product sellers start the process of the getting the dollars as you push buy. Many of them will leave you stuck on the pay page until they get a go or no go response from your bank.

Ah I see, that makes sense. I guess this thread can be locked, then.