So while it's something they're looking into, it is indeed a massive change to make, especially considering the consequences of people not liking the changes, or even preferring the old ones(you can see this in the various animation tweaks they've made).
As an addendum, I do agree more complexity to the character creation(and customisation) mechanic would be great. Fact of the matter is there are very few options to most races that look half-way decent, which makes making your character to your liking rather difficult.
And to the poster who thinks they need to monetize it before it will happen, not necessarily. ANYTHING that brings people back to the game will increase business. I know a bunch of players who'd at least stop by to check it out, and some would def stick around and maybe even buy some cosmetics or level a shiny new alt.
You need to bring people in to buy before you can sell ANYTHING.