Under "My Preferences" at the top right (by Logout) select the "My Character Settings" option. It should have a list of most/all of the characters on the account/subscription. If that doesn't work then contact Account Management for help.
"Everyone's got one. Better to be a smart one than a dumb one." - me
"It's people like you that think you know everything that give those of us that do a bad name." - me
Boardgame Super Minion - Gen Con 07