Thread: 12-month special confusion

When I go to my.lotro.com, there's a little thing on the left that says "Limited time offer! 12 months for only $99.99!" for my VIP subscription, but when I go in to change my subscription to it, the 12-month special is $118.88.

I'm not saying that $118.88 isn't a good deal. It's still the cheapest if you figure up the monthly cost of VIP, but it's not $99.99 as advertised.

I request that either Turbine changes the advertised price to match what's actually there, or (preferably) change the price to match the advertisement.

Actually this is a well known BUG
LOL if you can call it that....
The Add is correct you can get it for 99.99
You Just have to call Turbine Direct at the Account services Phone Number


Account Management English Phone Support is available by calling (781) 407-4020. The hours are:
Monday through Friday: 10:00 AM to 9:00 PM Eastern
Weekend Coverage: 12:00 Noon to 9:00 PM Eastern

Thanks, Nick! Just got off the phone with Turbine, and it's all good. Thanks for including the phone # in your post, too!

Your Welcome.
Glad you got it sorted so fast and easily.
Which actually is the norm when calling.

I think it is probably due to VAT, actually... The advertised prize is without VAT.

I live in the US, and so far I haven't seen any sign of taxes added anywhere. I pay what they advertise.

This seems like it should be an easy fix, but I guess they need to give their customer service reps something to do besides play LOTRO at work.

This mismatch between what's stated here and on Turbine.com was enough to make me pass on a 1-year sub at the beginning of the month, instead signing up for 3 months of VIP (and unlikely to renew it). So that's at least my $69 the mismatch has cost them.

In general I think the payment system at turbine.com is a little broken and offputting. You can't elect to place a non-recurring sub when purchasing, but instead must subscribe then cancel to avoid automatic debiting. It makes you enter your payment info before seeing any price list for different plans. And as inspired by this thread, its pricing is apparently not easily updated and brought in line with LOTRO promotions.

If you want a non-recurring sub, I would recommend getting a gametime card from here:

http://store.turbine.com/store/turbi...oryID.58516200

they list 99.99$ for 12 months, and 29.99$ for 3 months (can't say if they add vat when finalizing the buy though).
That way you won't have to cancel a sub you don't want in the first place.

As an alternative, you can get a 3-month code here too, also for 29.99$:
http://www.gametimezone.com/games/ca...game_card.html
I bought one from them and didn't have to pay tax (despite buying from germany).

Originally Posted by Rapunzel666

If you want a non-recurring sub, I would recommend getting a gametime card from here:

http://store.turbine.com/store/turbi...oryID.58516200

they list 99.99$ for 12 months, and 29.99$ for 3 months (can't say if they add vat when finalizing the buy though).
That way you won't have to cancel a sub you don't want in the first place.

As an alternative, you can get a 3-month code here too, also for 29.99$:
http://www.gametimezone.com/games/ca...game_card.html
I bought one from them and didn't have to pay tax (despite buying from germany).

Be careful, that first turbine link currently says $29.99 for 60 days (2 months). Actually so does the second link. Yesterday when I saw the price list (because applying the Mines of Moria code has a "bug" of its own) on turbine it was as you say; $30 for 3 months. Yet another case where their pricing is unclear and inconsistent

I suppose their time cards are effectively what I'm after with a non-recurring time purchase, I just always thought of gametime cards as ways to give gifts of time and for kids too young/people without credit cards to obtain their game time from a local store. In an electronic payment system with no physical store the whole "card" reference makes zero sense, nor does the need for a code when it's intended for the account you're logged in with.

Hello folks,

We have corrected this issue. The $99.99/year price plan is now available. Simply log into myaccount.turbine.com and update your payment plan! If you have recently upgraded to a more expensive yearly price plan, please feel free to contact the Account Support Team and we will provide a refund for the difference of the two plans. Contact details can be found in my signature below.

~SDM

Any idea when lifetime will be available again, since the Founder agreement says all payment plans (including lifetime) will ALWAYS be available for Founders to switch between?