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  1. #1
    Junior Member Online status: Alivexp is offline Reputation: Alivexp the Neutral
    Join Date
    Apr 2012
    Posts
    4

    launcher not connecting and taking many hours in retrying

    error report:

    http://imageshack.us/photo/my-images/834/saart.png/

    explanation:
    hi i am facing this problem...at early in the morning i was facing the problem in examining game data(unable to desterilize the data downloaded from server) it was some thing like that now i getting the problem at its first step when it tries to connect so when it tries to connect it shows the status as such retry (36:11) then time move down even after i close the launcher then when it retry after so many minutes then it again start retrying and take even more time then was before and this process continue to occur non stop...
    oh yes my time is set accordingly and also i installed the game again after complete uninstallation..and also my internet connection is working fine

  2. #2
    Turbine Customer Support Online status: Mirthgar is offline Reputation: Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte
    Join Date
    Mar 2008
    Location
    Earth... usually
    Posts
    1,661

    Re: launcher not connecting and taking many hours in retrying

    First try taking it out of compact mode (third button in the row in the upper-right).

    Also just prior to getting the 'decrypt/deserialize' error did you at any point run the "DatDefrag" tool or the "Lotro Tools Suite"?

    Lastly I'd recommend the article here if decrypt/deserialize is still coming up, and follow that up with a tech support request if you haven't already put one in.
    -Helpful Turbine Support Links-
    Note: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book.

    Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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