Thread: A word about the Riders of Rohan Pre-Purchase packs.

As most of you know, last week we launched the Riders of Rohan pre-purchase program. While initial sales have been strong and overall response has been positive, we have been paying very close attention to feedback from our community, where some concerns have been raised.

First, many of you shared how much you appreciated the inclusion of Turbine Points as part of last year’s offers. While we believe that the Rohan packs already offer an excellent value, we’ve heard your request and are now adding bonus points into all tiers of the Pre-purchase packs!
The updated editions will now include:

• Base Edition: 1,000 Bonus Turbine Points
• Heroic Edition: 1,000 Bonus Turbine Points
• Legendary Edition: 2,000 Bonus Turbine Points

Are you one of the many players who already purchased Riders of Rohan? You get points too! Anyone who has already applied their Rohan key will see points credited directly to their account over the next few business days. You will not need to contact customer service to receive your points. They will be granted automatically.

Additionally, some players had questions about the instance cluster coming after the launch of RoR. While we are still not ready to talk about the details of the cluster we did want to confirm that we will be releasing a new instance cluster in an update after Rohan launches, and that the cluster will be free to all players who have purchased the Riders of Rohan expansion.
Thanks to everyone for your candid feedback about the pre-purchase offers and the Rohan expansion. At Turbine we have always made it a point to listen closely to our players and adjust when necessary to provide the best possible entertainment experience.

Note: There are a large number of accounts that will be receiving a points credit as part of this change. Please allow 3-5 business days for your points to arrive.

This is very welcome, it's a good thing to see you care about your community

Are these new bundles live? Are you going to get to updating the advertised L75 cloak images with the L20 bundles?

Edit: Cache issue.
Looks much better.

Thank you for listening and responding to your customers! It may have been a mistake to begin with, but you listened and responded and that means a lot to the community!

YAY Pre-ordering now.

Some good news at last. Now you only need to add some group content to the game and this could be an expansion instead of a bluff.

Thanks Tubrine,

now all is fine again, and I hope to see you at Gamescom Cologne 2012 and enjoy the Riders of Rohan!

Hurray! Thank you for listening, thank you for answering and thank you for adjusting the offer! For me (I don't know about other old grumps because there's always those that are much grumpier than me. though I doubt older), but for me this really sets the record straight and my confidence in Turbine has been restored.

This is excellent news, Sapience. I think this will go a long way in showing the players that Turbine cares and that it listens to the community. I've already purchased my expansion, so I can't wait to see those TP's rolling in. Thank you!

Thanks so much for listening to the community. Big thumbs up!
Now just do us one favour...promise not to repeat the same mistake when the next expansion comes along, I think we'll all be much happier that way.

Originally Posted by Sapience

As with Isengard, the cluster is included with the expansion, though it will ship in a later update. It will not be free if you do not purchase the Rohan expansion.

Thank you for clarifying that it actually is considered part of the expansion now (it explicitly was not before). Your OP didn't make that clear.

Very happy about this! Will definitely be pre-ordering Legendary version now

Deab :0

One of many reasons nothing compares to Lotro.
Wtg Turbine!

I was on the fence about pre-ordering and this announcement will lead me to pre-order. Thanks Turbine!

Great news ty Turbine

Really big thanks to Turbine for this! I'm impressed and glad about this change, and it shows they actually listen to the community!

Keep up the good work, can't wait for Rohan

Good to hear! Now to start saving up...

I am very thankful for this, thanks Turbine!

After reading this I no longer think "if" I will buy the expansion, rather I think "when" will I buy the expansion. Thank you for bringing light during the darkest hours, Sapience.

Thanks so much Sapience for relaying this message. It shows that the Turbine/WB does care and listens to its customers.

Thank you for listening to us. I'm glad those of you who do read our posts and listen to the podcasts were able to make this positive change.

thanks!! really appreciated!! ill buy it now, no sarcasm for the first time

+rep from me even though i already purchased and was fine with the way it was, very good job turbine ^^

As I have just alt-tabbed out of LotRO to wait for my alt lvl 30 LM to craft his 40 something bags of pipe-weed, I hit facebook and saw the post with the link to this forum from the facebook page.

I'd like to just make a point; I have been playing LotRO since late 2009, just after the release of the Mines of Moria expansion pack. I stopped playing for a while for various reasons, but got stuck back in and resubscribed to the game just after it went F2P. One of the things I've noticed is quite a large group of people taking every opportunity to criticise and put down either the developers or the Turbine team in general.

I for one started playing this game because of a love of Tolkien's fantasy world, and in the 3 years that I've been playing I don't think Codemasters or Turbine have put a foot wrong in recreating it. After all, everyone obviously has a different opinion and imagination of what Tolkien's world would be like, but for a company to design a game to allow us to walk around a depiction of it, I think, is an enormous gratification.

My point is that although Turbine put a lot of products in the store for people to purchase, they are still a business and they need to make money. Making the game free-to-play would've obviously decreased their revenue so they had to get it from another source. I'd like to ask the certain people who do moan about each slight thing that Turbine do that they see as "wrong" to just consider that not everyone can be pleased, and to try and find advantageous factors about changes that are made because I, for one, can find many.

Sorry about the long post!

Thank you!

Thank you for updating us and listing to our feedback!

Redemptionbine!

Becaouse of this I will get the Rider of Rohan expansion!

Thank you Turbine, it's nice to know you're listening to you community!

Thanks, Turbine. You just earned back my support as well.

Thanks Turbine for hearing on your customers. That's a nice surprise.

Humm, thanks.

Thanks for proving us wrong, and for posting good news, invalidating most of our fears! That way I am willing to spend money on :-)

The instance pack question was really the only thing I wanted clarification on. I assumed that is how it would work, but...

The points are a very well appreciated bonus.

Thanks Sapience and everyone else at Turbine

Thanks!!! It's very appreciated!

Im so glad to hear that, it is nice to know that you acctually listen to fans...
You just sold one more legendery edition, well done....

Greets from Croatia

Thank you Sapience. This is welcome news and I can now feel good about purchasing this expansion! I'll buy it ASAP.

This looks great and sounds like a good deal but I can't get it gotta save up some money first if anyone could tell me when the pre-purchase runs out that'll be great
-Las

Turbine is now semi-awesome again. Now a few things:
Group DF: ROFLMAO. Please never include this. Ever. In your life.
The Moors: If you have an update, please tell us, and don't make it a surprise, many people have left/are leaving for GW2, and if you have some uber update for the Moors, please say so. I know people will say there's no point in asking, but since I haven't been PvPing for long, I still have a very small bit of faith in Turbine... A teeny bit. A very itsy bitsy teeny bit.

thank you!

OK now I'm tempted to pre-order....