Thread: FAQ Update?

I thought this was worth a new thread. Chewie-nl noticed it here: http://forums.lotro.com/showthread.p...72#post6215572

This was the first I've read anything directly answering this issue. Sapience said an instance cluster will come in a later update, but many of us were unsure if that meant it'd be included in the cost of the ROR expansion or if it'd be an additional purchase of some sort (which would probably be more concerning for premium players).

http://support.turbine.com/link/port...-of-Rohan-FAQs

Will there be an instance cluster released with the expansion?

There are no plans to release an instance cluster simultaneously with the expansion. However, an instance cluster is planned for release in a following update and will be free to players who have purchased the Rohan expansion.

EDIT: NEVERMIND -- http://forums.lotro.com/showthread.p...52#post6217352

Why was this question/answer not included my. lotro. com

The very important questions like:8. I’m a Dwarf or a Hobbit. I’m tiny! What do I ride? Do not get ommitted, but things like
will be free to players who have purchased the Rohan expansion are ommited.

Surely confirming information about the instance cluster being part of the expansion seems more important and would help pre order sales.

But that means you won't be able to purchase the "expansion" pack with TP until the instances are released...

Originally Posted by gonewhaned

But that means you won't be able to purchase the "expansion" pack with TP until the instances are released...

Yes, you can purchase portions of the expansion separately with your Turbine Points in the LOTRO Store. These items will be released in the LOTRO Store on the same day as the expansion, September 5th. The prices are as follows:

• Rohan Expansion Content: 4295 TP
  • Expansion Content includes the quests in the Rohan region.
• Rohirrim Skinned Soldier on Landscape: 295 TP
• 6th Inventory Bag (Account-wide): 995 TP
• Crystal of Remembrance: 995 TP
• The Outriders Token: 495 TP

For RoI Turbine did not make available for TP the expansion pack because the instance cluster(IC) was not released.

Seems this time though for RoR given that the IC is part of the expansion purchase (according to the support site) the expansion pack now gives access to things that are not available yet in game when purchased from the in game store.

1: Expansion available to buy for TP on release.
+
2: IC will be released in a future update.
+
3: Support site says the IC is for free to purchasers of the expansion.

Nice!!! Turbine must have improved their tech to now allow purchase of things from the store that don't exist in the game yet!

Now this could not be the case but "Rohan Expansion Content" is not the same wording as "Rohan Quest Pack"

Who knows....it would be nice if Turbine could give some black and white confirmation instead of vague and mismatched details.

Originally Posted by Kelleran

3: Support site says the IC is for free to purchasers of the expansion.

Now this could not be the case but "Rohan Expansion Content" is not the same wording as "Rohan Quest Pack"

Who knows....it would be nice if Turbine could give some black and white confirmation instead of vague and mismatched details.

I am wondering what "Rohan Expansion Content" for TP means. Is it a quest pack + all War-steed traits + instance cluster? I would like to know, to decide what to buy: pre-purchase or TP and then buy expansion (cause I have some TP already)?

Originally Posted by Kelleran

Nice!!! Turbine must have improved their tech to now allow purchase of things from the store that don't exist in the game yet!

Or it's a typo and "purchase" means "pre-purchase". Or "purchase, but not with TP". Or I am missing sarcasm entirely :P

One thing less to not worry about. Thanks for this post!

Good, now maybe people can stop complaining a bit and go have some fun again.

So we will get new instances a few months after release just like in RoI when Ox-Clan camp went live. So what exactly are all the level 85 people suppose to do for those months with no instances? They are suppose to just farm for crafting? I'm sure a huge part of the paying community are tired of "scaled Skirmishes" when you do them every week because of a stupid quest cool-down. They should release atleast 1 6-man on launch date just to make the people who pay their bills happy. If it wasn't for us paying people they wouldn't have a job at WB/Turbine yet we dont get heard only ignored.

The only good news so far, although having new instances should be a given really, and included for free in an expansion that costs as much as an SSD does now days.

Still no mention of what it contains though; still hidden in a FAQ update so was hard to spot.
Communication still very poor, and not nearly enough interaction happening.

Hope the management are looking at the number of people not buying and starting to wonder if they've made a big mistake...


So, is it included in the store purchase for TP, or will people who do not pre-order still be milked in every way conceivable?

Originally Posted by Eartholloth

[*]Rohan Expansion Content: 4295 TP

• Expansion Content includes the quests in the Rohan region.

I´m positive, in believing that we don´t get the instance cluster with the Rohan Expansion Content for 4295TP. At least, not for free

Add another 1500 (for an IC like RoI had, 3x3, 1x6, 1x12) or probably 2000+TP for a Moria like IC (0x3, 8x6, 1x12 + 4 or 5 Skirm). I´m just not sure, if the Questpack Rohan Expansion Content will grant you access to the new instances, prolly not the case.

Thats what I am reading anyway.

According to turbine themselves instance cluster slated for update following ROR, soon as VIP's get updates for free that means VIP's won't pay for this instance cluster, Correct?

No where has it been said this instance cluster is some delayed content, it has also not been said its part of ROR, it has only been mentioned that people that buy ROR will recieve it for free. It does not stipulate anywhere that buying ROR is required for this instance cluster, so therefore the cluster is part of a update which is free to VIP's.

Originally Posted by entername

I´m positive, in believing that we don´t get the instance cluster with the Rohan Expansion Content for 4295TP. At least, not for free

Add another 1500 (for an IC like RoI had, 3x3, 1x6, 1x12) or probably 2000+TP for a Moria like IC (0x3, 8x6, 1x12 + 4 or 5 Skirm). I´m just not sure, if the Questpack Rohan Expansion Content will grant you access to the new instances, prolly not the case.

I dont understand this, the OP just showed a quote from turbine saying that the IC will be free for those who purchased the Expansion.

Originally Posted by JustAmy

I dont understand this, the OP just showed a quote from turbine saying that the IC will be free for those who purchased the Expansion.

Read the small print below turbine points cost, "rohan regions quests", does not mention instances, just quests.

Originally Posted by JustAmy

I dont understand this, the OP just showed a quote from turbine saying that the IC will be free for those who purchased the Expansion.

It's a reasonable assumption based on how RoI was sold. 'Purchased' was at some point explained to mean 'Purchased with real money', not TPs.

The TP-purchase of the expac was an ala-carte affair; questpack, instance cluster, dragon raid level increase for soldier etc were all separate TP purchases.

In fairness to WB/T they have handled this side of things far better than during RoI by giving most of the TP costs now.

I wish that was the case, but I'm quite sure that Turbine will view the IC as part of the expac so that you have to pay for it.

Since I'm wishing, I wish they would just come out and say that RoR is an expac in two parts: the quest pack available on Sept 5 and the IC to be released in a future update; if they had stated that initially there wouldn't have been a couple days of wondering where the IC fit in.

While I'm at it, I wonder how an expac should be defined? Is it just a yearly quest pack that every one must pay for? Does it expand game play somehow? (LIs, mounted combat, skirms - those all fit) Must a level cap always accompany it, which implies new end game content/instances? New level of crafting? New "season" in the moors?

So far, I can say an expansion of game play, level cap and a quest pack that all must buy fit the definition.

Originally Posted by Zerric

So we will get new instances a few months after release just like in RoI when Ox-Clan camp went live. So what exactly are all the level 85 people suppose to do for those months with no instances? They are suppose to just farm for crafting? I'm sure a huge part of the paying community are tired of "scaled Skirmishes" when you do them every week because of a stupid quest cool-down. They should release atleast 1 6-man on launch date just to make the people who pay their bills happy. If it wasn't for us paying people they wouldn't have a job at WB/Turbine yet we dont get heard only ignored.

I am hoping just because this instance cluster is coming later that it doesn't mean that they won't include ANY instances... But who knows, they've not said at all.

I mean, there is a new type of repeatable content, we will want to level up our horses, etc. So there's new things to do there... But if your focus is raiding? No idea.

I really, really hope that they built the Isengard instances with scaling in mind. I'm going to be really disappointed if 85 rolls around, we have no new instances yet and all of the Isengard stuff is still stuck at 75. At least scaling it gives the illusion of something "new" in the meantime.

Originally Posted by Theorick

It's a reasonable assumption based on how RoI was sold. 'Purchased' was at some point explained to mean 'Purchased with real money', not TPs.

The TP-purchase of the expac was an ala-carte affair; questpack, instance cluster, dragon raid level increase for soldier etc were all separate TP purchases.

In fairness to WB/T they have handled this side of things far better than during RoI by giving most of the TP costs now.

This is true to some extent...They didn't get anyone the ability to buy the full expansion in the LOTRO store because the instance cluster was coming out later. You could only buy pieces of it.

However, the LOTRO store, after that instance cluster released, started selling the entire ROI expansion in one package -- that includes the quests, the instance cluster and draigoch, etc (everything the expansion on the Web store included). You can buy that whole thing as one purchase now and have been able to do so for quite some time.

So my impression of this is largely the same -- pre-order it on the web store now, buy it on the web store later, buy it in pieces on the LOTRO store or eventually when it's all available buy the whole expansion on the LOTRO store. If someone wants to buy it in pieces they can do so, but I guess they shouldn't be surprised if the cluster costs more later given the past. But if you buy the "expansion" on the LOTRO store when it's available, I don't see why this wouldn't be included given what we've seen with ROI.

People will just have to key in on the different wording there -- buying an instance or a quest pack is not the same as buying the "expansion" in the LOTRO store. That's currently true of ROI, Moria and Mirkwood.

All of that is apparently just a caveat because they've not figured out how to let people pre-order in the LOTRO store, from what I've understood based on what happened with ROI. I'd like to see that handled better in the future, but that's another story.

Given all of that, if you buy the "expansion" wherever you might be able to buy it, I don't see any reason to infer that the instance cluster won't be given to you on release.

Originally Posted by Kelleran

For RoI Turbine did not make available for TP the expansion pack because the instance cluster(IC) was not released.

Seems this time though for RoR given that the IC is part of the expansion purchase (according to the support site) the expansion pack now gives access to things that are not available yet in game when purchased from the in game store.

1: Expansion available to buy for TP on release.
+
2: IC will be released in a future update.
+
3: Support site says the IC is for free to purchasers of the expansion.

Nice!!! Turbine must have improved their tech to now allow purchase of things from the store that don't exist in the game yet!

Now this could not be the case but "Rohan Expansion Content" is not the same wording as "Rohan Quest Pack"

Who knows....it would be nice if Turbine could give some black and white confirmation instead of vague and mismatched details.

No.

1. Quest pack available on release for TP.

2. IC available in future update for a further TP cost

3. Yes, but expansion for TP wont be available until the 'future update'.

Think about this logically...
ROI = $30 or 5995TP
ROR = $40 or 4250TP??

I think not.

The FAQ on the CS site was partially incorrect and is being updated. The instance cluster answer in particular was based on older Rise of Isengard information and was not properly updated before going live. We apologize for any confusion this may have caused.

As mentioned previously, Riders of Rohan will not include an instance cluster when it releases on September 5th. While we are not including a new instance cluster in RoR, the expansion will ship with an entirely new type of repeatable high-level content that we're very excited about. Once the expansion pack has launched we will introduce a new instance cluster based in the Rohan region as part of our regular update schedule. Expect to hear more about the new content and systems of Rohan as we move through the summer.

Will there be a new raid with RoR though? Not an instance cluster, but a raid.

Sigh. So basically, as a premium player I'm definitely going to be stuck buying this expansion and then later buying a raid cluster package too.

Disappointing, but at least I know I guess.

Originally Posted by Sapience

The FAQ on the CS site was partially incorrect and is being updated. The instance cluster answer in particular was based on older Rise of Isengard information and was not properly updated before going live. We apologize for any confusion this may have caused.

As mentioned previously, Riders of Rohan will not include an instance cluster when it releases on September 5th. While we are not including a new instance cluster in RoR, the expansion will ship with an entirely new type of repeatable high-level content that we're very excited about. Once the expansion pack has launched we will introduce a new instance cluster based in the Rohan region as part of our regular update schedule. Expect to hear more about the new content and systems of Rohan as we move through the summer.

This is highly disappointing. Especially because it was the first bit of news encouraging me toward buying the expansion. One which I had saved in advance to purchase, as well as some VIP time to give PvMP a shot. Now I am again reluctant to purchase either.

Describe please, the manner in which it was incorrect, so I can pass corrections along to the places I have published this information in response to player inquiries. It is highly disappointing that this was not vetted before going live on an official support site. Changing this published information may be grounds for a refund in some locales.

Edit: I note the statement in the support document is still live.. how long should it take before someone at turbine can pull the page until appropriately vetted?

Originally Posted by Crell_1

Describe please, the manner in which it was incorrect, so I can pass corrections along to the places I have published this information in response to player inquiries. It is highly disappointing that this was not vetted before going live on an official support site. Changing this published information may be grounds for a refund in some locales.

Yeah, this is a big deal to me. We're getting random clarifications at random points in time over this stuff and so much is unclear. I've been trying to be cool and patient about this, but it's getting really hard now and I'm more bothered the more I think about it.

The big problem is we're being asked to hand over $40 to $70. If I pre-ordered that'd be one thing, but I pre-purchased -- Turbine already took my money. And yet I'm still getting redactions on mistakes about its content? That FAQ update on the instance cluster information was a HUGE part of this puzzle to me.

I get being informed about your purchases, but too much of this has been muddled and in this case something on an official channel was outright wrong. And now other people and sites have ran with that information, so it's in other places too. At this point I'm not even sure what the facts are on half of this.

I don't envy the community specialists dealing with the ire over this, but this is a big problem.

Originally Posted by Sapience

...

Originally Posted by Crell_1

This is highly disappointing. Especially because it was the first bit of news encouraging me toward buying the expansion. One which I had saved in advance to purchase, as well as some VIP time to give PvMP a shot. Now I am again reluctant to purchase either.

Describe please, the manner in which it was incorrect, so I can pass corrections along to the places I have published this information in response to player inquiries. It is highly disappointing that this was not vetted before going live on an official support site. Changing this published information may be grounds for a refund in some locales.

Edit: I note the statement in the support document is still live.. how long should it take before someone at turbine can pull the page until appropriately vetted?

Our sites use caching systems, so it may take some time for our change to be reflected in the site. However, that question and answer have been removed.

As to how the answer was incorrect, we will be discussing more about the instance cluster and what it will entail later this summer. Please look for more information regarding the cluster and the pricing then.

Originally Posted by Sapience

The FAQ on the CS site was partially incorrect and is being updated. The instance cluster answer in particular was based on older Rise of Isengard information and was not properly updated before going live. We apologize for any confusion this may have caused....

You didn't have an FAQ prepared for the expac release did you?

Nakiami, that is just about the most appropriate gif I've ever seen.

Originally Posted by Sapience

Expect to hear more about the new content and systems of Rohan as we move through the summer.

But...why allow people to pre-order but not release information on the content now? This is what I can't fathom...why would I want to blindly spend that much money on something I know very little information about? How do I know i'm getting value for my money...

It all seems crazy...

Originally Posted by Sapience

The FAQ on the CS site was partially incorrect and is being updated. The instance cluster answer in particular was based on older Rise of Isengard information and was not properly updated before going live. We apologize for any confusion this may have caused.

As mentioned previously, Riders of Rohan will not include an instance cluster when it releases on September 5th. While we are not including a new instance cluster in RoR, the expansion will ship with an entirely new type of repeatable high-level content that we're very excited about. Once the expansion pack has launched we will introduce a new instance cluster based in the Rohan region as part of our regular update schedule. Expect to hear more about the new content and systems of Rohan as we move through the summer.

So does "regular update schedule" means free? Or does this mean we have to buy the expansion then pay more money a few months later to get the instances. With RoI if we you purchased the expansion through the web store you got access to the instance cluster when it was released. Is it not going to be same for RoR?

Originally Posted by Celestrata

Please look for more information regarding the cluster and the pricing then.

I am somewhat confused, why can we not be told if the pre-orders will included the cluster/raids/etc. That will impact my decision on pre-orders.

Confused, this should already known on the Turbine/WB end.

I'm more confused now than I was before.

Here's what I understand:

no instance cluster releasing in Riders of Rohan.
some "unknown" repeatable high level content will be in Riders of Rohan.
There is an instance cluster that will come in a later update.

What I do NOT understand:
will that instance cluster be free to those who buy the expansion?
or will that instance cluster be a separate "paid" component?

Originally Posted by Nakiami

EPIC!!!!!!!!!!!!!!!

Originally Posted by Celestrata

Our sites use caching systems, so it may take some time for our change to be reflected in the site. However, that question and answer have been removed.

As to how the answer was incorrect, we will be discussing more about the instance cluster and what it will entail later this summer. Please look for more information regarding the cluster and the pricing then.

Later this summer for info? How much later? I'm sure lots of people would like to know what exactly they're buying with their pre-purchase.

I'm in the group that doesn't mind that an instance cluster is being released after the expansion, but I'd really like to know if the price is included in the pre-purchase. I want to assume that, as a VIP, all content released between expansions will be in the form of a free update for me, but I can't really justify pre-purchasing (or possibly even purchasing at all) if I have no clue.

Seems like a fairly simple answer. Such as: Yes, it will be free if you buy the pre-purchase with cash, and it will be a separate purchase if you choose to buy on launch day or after with Turbine Points.

Originally Posted by Sapience

Once the expansion pack has launched we will introduce a new instance cluster based in the Rohan region as part of our regular update schedule.

What the hell does this actually mean?

Who has to pay, who gets it 'free', does pre-ordering RoR affect if you pay for the instances or not?

It really isn't a complicated question, but clearly Turbine's whole response to this is to keep making the whole issue as confusing as possible for their customers?

Originally Posted by Celestrata

As to how the answer was incorrect, we will be discussing more about the instance cluster and what it will entail later this summer. Please look for more information regarding the cluster and the pricing then.

I don't care about the timing or contents of the cluster. I do not care what the price will be for its piecemeal purchase with TP. I care about whether or not it will be INCLUDED with the Rohan EXPANSION (and thus any of the pre-order tiers)

I imagine a large portion of users feel the same way. Let us know so we can make an informed purchasing decision.

Originally Posted by Crell_1

I don't care about the timing or contents of the cluster. I do not care what the price will be for its piecemeal purchase with TP. I care about whether or not it will be INCLUDED with the Rohan EXPANSION (and thus any of the pre-order tiers)

I imagine a large portion of users feel the same way. Let us know so we can make an informed purchasing decision.

Considering they removed that exact text from the FAQ and Celestra says "Please look for more information regarding the cluster and the pricing then." I'm assuming it's a separate thing. Maybe free to VIPs, but it's sounding like it's not part of the expansion in any sense now.

Originally Posted by Sapience

The FAQ on the CS site was partially incorrect and is being updated. The instance cluster answer in particular was based on older Rise of Isengard information and was not properly updated before going live. We apologize for any confusion this may have caused.

As mentioned previously, Riders of Rohan will not include an instance cluster when it releases on September 5th. While we are not including a new instance cluster in RoR, the expansion will ship with an entirely new type of repeatable high-level content that we're very excited about. Once the expansion pack has launched we will introduce a new instance cluster based in the Rohan region as part of our regular update schedule. Expect to hear more about the new content and systems of Rohan as we move through the summer.

I know we will learn more about this over the summer, but I am curious whether you can let us know if this entirely new type of repeatable high-level content will be group play. For me, that's where the real excitement is: what can I do alongside my friends?

Been here since beta, lifer, I've always gotten the upgraded expacs. At this point, I can't justify spending real money on any of the pre-orders listed, it's simply a QP for which they want money.

I have the TP saved up to just buy the QP from the store. Turbine, I really want to give you cash and be delighted with what I receive in return, why do you make this so difficult?

I am really confused. Exactly what do I get if I cough up the £30 for the x-pac. So far it seems that I get the quests and 2 extra trait trees for the war mount and some fluff. Everything else mentioned so far is free for all player