+ Reply to Thread
Results 1 to 3 of 3
  1. #1
    Senior Member Online status: Zaggles is offline Reputation: Zaggles the Neutral
    Join Date
    May 2007
    Location
    Far from home
    Posts
    494

    Where are the codes supposed to be?

    Am I looking in the wrong place? In the past they've been on this page.
    Preordered about nine hours ago now, still no email from Turbine or DigitalRiver, just confirmation from Click&Buy that the purchase went through (and indeed, already been charged to my account).
    Where am I supposed to be looking for actual upgrade codes?


    Elindilmir - Sailas 85 LM, R5 | Sailos 85 Champ
    Windfola - Sail 75 Cappie, R7 | Sailas 75 Hunter, R7

  2. #2
    Senior Member Online status: Zaggles is offline Reputation: Zaggles the Neutral
    Join Date
    May 2007
    Location
    Far from home
    Posts
    494

    Re: Where are the codes supposed to be?

    Oh great, thread got moved to a less-perused forum. :/

    Elindilmir - Sailas 85 LM, R5 | Sailos 85 Champ
    Windfola - Sail 75 Cappie, R7 | Sailas 75 Hunter, R7

  3. #3
    Turbine Customer Support Online status: CarpeNoctem is offline Reputation: CarpeNoctem the Wary CarpeNoctem the Wary
    Join Date
    Feb 2011
    Posts
    482

    Re: Where are the codes supposed to be?

    If the Product Key is not displayed to you immediately after the order is submitted, it means your payment is still pending. Once the order is finalized, you will receive an email with your Product Key.

    If after 24 hours, you still have not received your Product key, please contact Account Support via the information in my signature, and they will be happy to take a further look.
    LOTRO Support Page & Knowledge Base
    To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"
    English Account/Store Support is available from 10:00 am to 7:00 pm, 7 days a week. (GMT -5). 855-WBGAMES (855-924-2637)

    Support Portal - Deutsch

    Portail de support - Français

+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts