Thread: 5000 tp bought with RoR pre-order

Anyone else having the same problem? I decided to buy the 5000tp that was on offer with RoR and have not received it. Was told by someone in game that I should have received a separate code to get the tp but I have not had it. Have emailed support and even digital river but no reply from anyone so far appart from turbine telling me to wait 15 mins (that was after 2 hours of waiting)

Now been over 4 hours and still not received the tp.

Did you get the email with the game code?

My point code came on the same email but it was very far down. I missed it the first time. Might want to check again.

Originally Posted by Appoloin12

Anyone else having the same problem? I decided to buy the 5000tp that was on offer with RoR and have not received it. Was told by someone in game that I should have received a separate code to get the tp but I have not had it. Have emailed support and even digital river but no reply from anyone so far appart from turbine telling me to wait 15 mins (that was after 2 hours of waiting)

Now been over 4 hours and still not received the tp.

I bough the same extra 5000 tp. I received a unlock code. in the email is says you have to log into the store in game and hit claim TP and punch in that code! Hope this help!

I never received a email with the code for the expansion.

I received a email from paypay confirming the payment. And a email from turbine that confirmed my subscription upgrade.

The only thing I got was a browser window with my code on frim digital river but no email from them at all.

I went in about half an hour later and bought the pre-order for the other half as well and I received a email with his code im but still not one for mine.

Originally Posted by Appoloin12

I never received a email with the code for the expansion.

I received a email from paypay confirming the payment. And a email from turbine that confirmed my subscription upgrade.

The only thing I got was a browser window with my code on frim digital river but no email from them at all.

I went in about half an hour later and bought the pre-order for the other half as well and I received a email with his code im but still not one for mine.

Appoloin,

Have you checked your spam filter yet? They seem to fall into the spam filter sometimes.

Yes, I checked spam and it was not in there, and I got the email with my other halfs codes in, just not mine.

The emails I have received

Paypal - confirming my payment to digital river
Turbine - confirming my subscription upgrade

then for the other half

Paypal - confirming payment to digital river
Turbine -Order confirmation (with his code)

he received the subscription upgrade email on his email account

So it seems I have the Order confirmation email missing for my purchase, and since both were ordered on my email and paypal it can't be filters.

Originally Posted by Appoloin12

Yes, I checked spam and it was not in there, and I got the email with my other halfs codes in, just not mine.

The emails I have received

Paypal - confirming my payment to digital river
Turbine - confirming my subscription upgrade

then for the other half

Paypal - confirming payment to digital river
Turbine -Order confirmation (with his code)

he received the subscription upgrade email on his email account

So it seems I have the Order confirmation email missing for my purchase, and since both were ordered on my email and paypal it can't be filters.

Then if you haven't found that email in your spam folder, you should submit a ticket to our account support team at http://support.turbine.com. Explain the situation, explain that you did not get an email, and they will be happy to discuss this issue with you and assist you. We don't want you missing out on something that you purchased at all!

I did, got a reply telling me to wait 15 minutes after purchasing (this was about an hour and a half after), which I have responded too, and they have not answered yet. It's very frustrating waiting hours on end for an answer, just wondered if I was just unlucky or if it was a common problem and that's why my ticket wasn't being answered.

If you got the Digital River invoice email with the code for RoR, right under that should have been the code for the Turbine Points. The RoR code goes into your account at myaccount.turbine.com, and the code for the TP has to be added in-game in the LoTRo store under "add points." I got my email about 5 minutes after I ordered, so hopefully you get yours.

Is there a way to log back into Digital River, with your order number, and re-send a confirmation email?

Today, 09:31 PMEllis
Re: 5000 tp bought with RoR pre-order

If you got the Digital River invoice email with the code for RoR, right under that should have been the code for the Turbine Points. The RoR code goes into your account at myaccount.turbine.com, and the code for the TP has to be added in-game in the LoTRo store under "add points." I got my email about 5 minutes after I ordered, so hopefully you get yours.

thats the one I didn't get, and I ordered almost 6 hours ago, I got a browser window open which had the code for the pre-order but have never received a email with it on.

http://corporate.digitalriver.com/st...ThemeID.492200

Been trying that for hours too but it doesn't do anything, but in the order number and passwork and nothing happens

The order confirmation webpage has the turbine point code on it as well, it's at the bottom. No need to wait for the email.

yay FINALLY got the digital river site to work

Originally Posted by Appoloin12

yay FINALLY got the digital river site to work

So what was the website secret? I've been waiting nine hours now for upgrade codes and tried multiple times on that website and not gotten any info on my purchase. No email here from Turbine or Digital River, just confirmation from ClickAndBuy that my purchase went through.

Where is this offer?

^ What offer?

Same question, is that a special offer going with RoR or is it the classic offer ? (not linked with RoR)
Thx

it is a special offer linked to the preorder of RoR.

When you have RoR in your shopping basket via the pre-order page, you can check a checkbox to add 5000TP for 30$ in addition to your selected pre-order RoR item.