It has come to my attention that "the service is currently unavailable" to buy turbine points via BOKU for the entire Latin america region... is this going to be an issue or are you guys going to restore our possibility of adding points via cell phones companies like we used to do.
I've aaaaaaaaalready wrote tickets to Turbine, Paymo, Boku , and each and every one is setting the ball to the "others" camp. Turbine says that I should contact paymo... paymo boku and turbine , and Boku turbine and paymo...
Yet, in the meantime, Latin people are being discriminated from buying turbine points like everyone else...
Please, do take in consideration your customers down under...
It has come to my attention that "the service is currently unavailable" to buy turbine points via BOKU for the entire Latin america region... is this going to be an issue or are you guys going to restore our possibility of adding points via cell phones companies like we used to do.
I've aaaaaaaaalready wrote tickets to Turbine, Paymo, Boku , and each and every one is setting the ball to the "others" camp. Turbine says that I should contact paymo... paymo boku and turbine , and Boku turbine and paymo...
Yet, in the meantime, Latin people are being discriminated from buying turbine points like everyone else...
Please, do take in consideration your customers down under...
It has come to my attention that "the service is currently unavailable" to buy turbine points via BOKU for the entire Latin america region... is this going to be an issue or are you guys going to restore our possibility of adding points via cell phones companies like we used to do.
I've aaaaaaaaalready wrote tickets to Turbine, Paymo, Boku , and each and every one is setting the ball to the "others" camp. Turbine says that I should contact paymo... paymo boku and turbine , and Boku turbine and paymo...
Yet, in the meantime, Latin people are being discriminated from buying turbine points like everyone else...
Please, do take in consideration your customers down under...
It has come to my attention that "the service is currently unavailable" to buy turbine points via BOKU for the entire Latin america region... is this going to be an issue or are you guys going to restore our possibility of adding points via cell phones companies like we used to do.
I've aaaaaaaaalready wrote tickets to Turbine, Paymo, Boku , and each and every one is setting the ball to the "others" camp. Turbine says that I should contact paymo... paymo boku and turbine , and Boku turbine and paymo...
Yet, in the meantime, Latin people are being discriminated from buying turbine points like everyone else...
Please, do take in consideration your customers down under...
Paula, from Argentina.
at least have the decency to answer this, right? i mean, despite the fact that we aren´t north american/europe users we have the right to complain and to be hear, please, at least take the time to let us know that you have read this and are trying to solve the problem.
Turbine Customer Support
Online status:Reputation:
Join Date
Feb 2011
Posts
481
Hey all,
I am very sorry to hear you are having trouble making mobile phone payments in the LOTRO Store. This is an issue we are aware of, and we have been corresponding with PlaySpan and Boku to investigate further. At this time, we don't have an estimate on when the issue will be resolved.
-Carpe Noctem
LOTRO Support Page & Knowledge Base
To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"
English Account/Store Support is available from 10:00 am to 7:00 pm, 7 days a week. (GMT -5). 855-WBGAMES (855-924-2637)
HI! I'm from Argentina also and in the past 2 months i haven't been able to buy TP thru SMS no idea why :/ i think maybe is a problem that boku has with Arg? Not sure :/ but pls if anybody knows an answer give it to me cause i'm desperate cause i want to buy as much TP as possible for Rohan thanks a lot!
Hi, im from Argentina and I have the same problem. Is there any news about this? As I dont have a credit card, sms was my only way for buying TP. Im stuck now, as i cant buy another quest pack or expansion. Please give us an estimate day at least.
Hey guys, did someone discovered an alternative method to buy points? I'm in the same situation. I have no credit card, my only way to buy points Turbine was using my cell phone. I stopped playing for a long time and I started again a few days ago, and I find that the system does not work since March. There is no secondary method, like a new option or something like that? Please guys, we really need it to progress.
Facundo from Argentina.
unfortunately for this inconvenience, everyone in my kinship, left the game, only 3 people were standing, although alone ... Still no solution for this? .