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  1. #1
    Junior Member Online status: Orewen is offline Reputation: Orewen has disabled reputation
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    Sep 2010
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    Pay by mobile LATIN AMERICA

    It has come to my attention that "the service is currently unavailable" to buy turbine points via BOKU for the entire Latin america region... is this going to be an issue or are you guys going to restore our possibility of adding points via cell phones companies like we used to do.

    I've aaaaaaaaalready wrote tickets to Turbine, Paymo, Boku , and each and every one is setting the ball to the "others" camp. Turbine says that I should contact paymo... paymo boku and turbine , and Boku turbine and paymo...

    Yet, in the meantime, Latin people are being discriminated from buying turbine points like everyone else...

    Please, do take in consideration your customers down under...

    Paula, from Argentina.

  2. #2
    Junior Member Online status: Thorelhin is offline Reputation: Thorelhin the Neutral
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    Sep 2010
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    Re: Pay by mobile LATIN AMERICA

    Quote Originally Posted by Orewen View Post
    It has come to my attention that "the service is currently unavailable" to buy turbine points via BOKU for the entire Latin america region... is this going to be an issue or are you guys going to restore our possibility of adding points via cell phones companies like we used to do.

    I've aaaaaaaaalready wrote tickets to Turbine, Paymo, Boku , and each and every one is setting the ball to the "others" camp. Turbine says that I should contact paymo... paymo boku and turbine , and Boku turbine and paymo...

    Yet, in the meantime, Latin people are being discriminated from buying turbine points like everyone else...

    Please, do take in consideration your customers down under...

    Paula, from Argentina.
    Yes, please fix this .. !!!!

    Esteban, From Argentina!

  3. #3
    Junior Member Online status: Yezz is offline Reputation: Yezz the Neutral
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    Sep 2010
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    1

    Re: Pay by mobile LATIN AMERICA

    The number of latin american players is increasing, really I can´t see why this problem isn´t solved yet.

    Yesica from Argentina

  4. #4
    Junior Member Online status: Thorelhin is offline Reputation: Thorelhin the Neutral
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    Sep 2010
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    4

    Re: Pay by mobile LATIN AMERICA

    Quote Originally Posted by Orewen View Post
    It has come to my attention that "the service is currently unavailable" to buy turbine points via BOKU for the entire Latin america region... is this going to be an issue or are you guys going to restore our possibility of adding points via cell phones companies like we used to do.

    I've aaaaaaaaalready wrote tickets to Turbine, Paymo, Boku , and each and every one is setting the ball to the "others" camp. Turbine says that I should contact paymo... paymo boku and turbine , and Boku turbine and paymo...

    Yet, in the meantime, Latin people are being discriminated from buying turbine points like everyone else...

    Please, do take in consideration your customers down under...

    Paula, from Argentina.

    This is going to solve???????

  5. #5
    Junior Member Online status: Rodri_IAmLosr is offline Reputation: Rodri_IAmLosr the Neutral
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    Aug 2011
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    Quote Originally Posted by Orewen View Post
    It has come to my attention that "the service is currently unavailable" to buy turbine points via BOKU for the entire Latin america region... is this going to be an issue or are you guys going to restore our possibility of adding points via cell phones companies like we used to do.

    I've aaaaaaaaalready wrote tickets to Turbine, Paymo, Boku , and each and every one is setting the ball to the "others" camp. Turbine says that I should contact paymo... paymo boku and turbine , and Boku turbine and paymo...

    Yet, in the meantime, Latin people are being discriminated from buying turbine points like everyone else...

    Please, do take in consideration your customers down under...

    Paula, from Argentina.
    at least have the decency to answer this, right? i mean, despite the fact that we aren´t north american/europe users we have the right to complain and to be hear, please, at least take the time to let us know that you have read this and are trying to solve the problem.

    Thank you

    Rodrigo From Argentina

  6. #6
    Turbine Customer Support Online status: CarpeNoctem is offline Reputation: CarpeNoctem the Wary CarpeNoctem the Wary
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    Feb 2011
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    482
    Hey all,

    I am very sorry to hear you are having trouble making mobile phone payments in the LOTRO Store. This is an issue we are aware of, and we have been corresponding with PlaySpan and Boku to investigate further. At this time, we don't have an estimate on when the issue will be resolved.

    -Carpe Noctem
    LOTRO Support Page & Knowledge Base
    To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"
    English Account/Store Support is available from 10:00 am to 7:00 pm, 7 days a week. (GMT -5). 855-WBGAMES (855-924-2637)

    Support Portal - Deutsch

    Portail de support - Français

  7. #7
    Junior Member Online status: NicoARG is offline Reputation: NicoARG the Neutral
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    Jun 2011
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    2

    Issue

    HI! I'm from Argentina also and in the past 2 months i haven't been able to buy TP thru SMS no idea why :/ i think maybe is a problem that boku has with Arg? Not sure :/ but pls if anybody knows an answer give it to me cause i'm desperate cause i want to buy as much TP as possible for Rohan thanks a lot!

  8. #8
    Junior Member Online status: matyrojoarg is offline Reputation: matyrojoarg the Neutral
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    Feb 2012
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    1

    Same here

    Hi, im from Argentina and I have the same problem. Is there any news about this? As I dont have a credit card, sms was my only way for buying TP. Im stuck now, as i cant buy another quest pack or expansion. Please give us an estimate day at least.

  9. #9
    Junior Member Online status: Skarekrow is offline Reputation: Skarekrow the Neutral
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    Jul 2011
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    7
    Hey guys, did someone discovered an alternative method to buy points? I'm in the same situation. I have no credit card, my only way to buy points Turbine was using my cell phone. I stopped playing for a long time and I started again a few days ago, and I find that the system does not work since March. There is no secondary method, like a new option or something like that? Please guys, we really need it to progress.
    Facundo from Argentina.

  10. #10
    Junior Member Online status: Thorelhin is offline Reputation: Thorelhin the Neutral
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    Sep 2010
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    4
    unfortunately for this inconvenience, everyone in my kinship, left the game, only 3 people were standing, although alone ... Still no solution for this? .

  11. #11
    Junior Member Online status: Thorelhin is offline Reputation: Thorelhin the Neutral
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    Sep 2010
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    and finally works! and better than before! Thanks turbine! Too bad it took so long .. but hey!!, to get started again!

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