Turbine Customer Support
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Join Date
Feb 2011
Posts
482
Known Issue: Error Message when Redeeming UGC for Turbine Points
Hey all,
We are currently aware of an issue that occurs when using an Ultimate Game Card to get Turbine Points in the LOTRO Store. After trying to redeem the code, players will receive an error message that says, "The code entered could not be verified. Please try again or use another code.” However, the player will still receive the points.
The receipt that is usually displayed in the LOTRO Store will not appear. Players should receive a confirmation email saying the points were granted.
-Carpe Noctem
LOTRO Support Page & Knowledge Base
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