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  1. #41
    Grand Member Online status: Nymphonic is offline Reputation: Nymphonic a Light from the Shadow Nymphonic a Light from the Shadow Nymphonic a Light from the Shadow Nymphonic a Light from the Shadow Nymphonic a Light from the Shadow Nymphonic a Light from the Shadow Nymphonic a Light from the Shadow Nymphonic a Light from the Shadow Nymphonic a Light from the Shadow Nymphonic a Light from the Shadow Nymphonic a Light from the Shadow
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    Re: No. More. Content.

    Quote Originally Posted by whheydt View Post
    FYI...there was much screaming for new content during the relative drought before f2p launched. Now there is a lot of new content coming out...and there is much screaming about software defects. You just can't please some people no matter WHAT you do.
    Oh hell no. I don't want to go through that content drought anymore. It sucked. Keep the new content coming. If I have to chose between really polished software or regular content, I'll choose regular content hands down.
    Life is not a journey to the grave with the intention of arriving safely in a well preserved body, but rather to skid in broadside, totally worn out & proclaiming "WOW, what a ride!"
    Civ II rules after all these years......

  2. #42
    Grand Member Online status: Cindir is offline Reputation: Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable
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    Re: No. More. Content.

    Quote Originally Posted by whheydt View Post
    FYI...there was much screaming for new content during the relative drought before f2p launched. Now there is a lot of new content coming out...and there is much screaming about software defects. You just can't please some people no matter WHAT you do.
    Not at all. Just put out a decent product and a lot of the complaints will go away. Easy to just say no software is perfect - but of course you can have decent working software - well tested and working well - and you can have buggy software that works very badly. And all the variations along this spectrum. You can't just say all software is the same - or all MMOs are as buggy as Lotro has been lately.

    The release notes don't say that the single new raid has been fixed? or that the lag issues that make the game unplayable for some have been fixed? Honestly, the game is having some widespread issues. And Turbine, as usual is choosing to not say much to the player base. It will soon be two weeks since our last post from Turbine on the lag issues.

    I don't see the benefit of saying everything is fine, or pretending that these are all minor bugs and Lotro is not having problems or major issues like the lag issues. I am happy for the players that don't have lag, but the issues many are having still need to be fixed. I do think this is one of those cases where there is no one in a position of authority who is saying "this has to be fixed, whatever it takes". So many times in organizations I have seen problems drag on because there is not someone who can make sure that results happen, even when the problem is a difficult one. I am sure they are working on this, but just don't believe that the issues are unsolvable. Not enough resources are being put on this - and if they truly cannot fix, say the Dragoich raid, then own up to it and stop selling it to new people when it is broken.
    Last edited by Cindir; May 27 2012 at 12:21 AM.

  3. #43
    Senior Member Online status: deaddove is offline Reputation: deaddove the Neophyte deaddove the Neophyte deaddove the Neophyte deaddove the Neophyte deaddove the Neophyte deaddove the Neophyte
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    Re: No. More. Content.

    I suggest we rename the game to "Lord of the Bugs Online", or "Lord of the Glitches Online", or.. many other more appropriate names. The issues that you listed aren't the only ones out there!

    Turbine, powered by our hot air. Really. We have Mount Doom to thank for that. That, and global warming from the hobbits.

    Lol, I don't even care to redownload the whole client to fix the one corrupted file.

  4. #44
    Senior Member Online status: Wiedman is offline Reputation: Wiedman the Neophyte Wiedman the Neophyte Wiedman the Neophyte Wiedman the Neophyte Wiedman the Neophyte Wiedman the Neophyte Wiedman the Neophyte
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    Re: No. More. Content.

    Quote Originally Posted by whheydt View Post
    There will always be some configurations, or individual PCs, that just won't work correctly. This may be because of internal hardware conflicts, driver conflicts, out of date drivers, or just plain flaky hardware...or a myriad of other causes.
    This.

    I used to have a lot of crashes with LotRO, and only with LotRO. My video card would glitch out and I'd crash to desktop after a couple hours of playing. I upgraded my video card, moved my old card into a buddy's computer, and the problems completely disappeared. Not only is my machine stable, but my friend doesn't have any trouble playing LotRO with my old card. In other words, it wasn't Turbine, it wasn't my card, it wasn't any single factor. It was a combination of factors, a combination that would be almost impossible to put together in testing but that happens to appear in the big wide world that we live in.

    There are some persistent bugs that are very frustrating for us like Draigoch, and there are weird glitches that seem to pop up for no reason like the new one with Major Ballads. That's life. A project as big as LotRO is insanely complex, and it has to work on an unbelievable variety of different configurations. Some bugs are difficult to reproduce and isolate, some are subtle glitches that may go unnoticed (I didn't notice a problem with Major Ballad until I saw the thread here), and some are just so rare or intractable that they're not worth the expense of fixing. Personally I'd rather see a balance between new content and bug fixing than a complete cessation on new content until every last bug is ironed out. I like patches, but I'd rather have expansions.

    In short, try to manage your expectations.

  5. #45
    Grand Member Online status: Lurkerinthemist is offline Reputation: Lurkerinthemist the Watcher of Roads Lurkerinthemist the Watcher of Roads Lurkerinthemist the Watcher of Roads Lurkerinthemist the Watcher of Roads Lurkerinthemist the Watcher of Roads Lurkerinthemist the Watcher of Roads Lurkerinthemist the Watcher of Roads Lurkerinthemist the Watcher of Roads Lurkerinthemist the Watcher of Roads Lurkerinthemist the Watcher of Roads Lurkerinthemist the Watcher of Roads
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    Re: No. More. Content.

    I wouldn't say the game is unplayable, but the bugs are noticeable. And worse, they were reported on BR but BR apparently no longer is part of the QA process.

    I have no idea how these things get in there - how does a "10" on a stack of items at a Moors vendor mysteriously change to a "5"? How does a box cosmetic turn into a cloak? Why do they keep messing with the female captain animations?

    I can get how a raid can mess up - there's a lot of moving parts there. It's the little bugs that get me and really ruin the quality of the gameplay for me.

    My frustration comes from knowing that there's no way I could deliver this quality of product in my own job and still keep it.
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  6. #46
    Grand Member Online status: StavroMuellerBeta is online now Reputation: StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire
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    Re: No. More. Content.

    Quote Originally Posted by whheydt View Post
    FYI...there was much screaming for new content during the relative drought before f2p launched. Now there is a lot of new content coming out...and there is much screaming about software defects. You just can't please some people no matter WHAT you do.
    There is a mid-point somewhere between year-long content droughts and leaving parts of the game unplayable for months on end. Turbine has already proven that they are capable of maintaining this mid-point, but for whatever reason they appear to be unwilling to do so.

  7. #47
    Grand Member Online status: Namesse is online now Reputation: Namesse the Watcher of Roads Namesse the Watcher of Roads Namesse the Watcher of Roads Namesse the Watcher of Roads Namesse the Watcher of Roads Namesse the Watcher of Roads Namesse the Watcher of Roads Namesse the Watcher of Roads Namesse the Watcher of Roads Namesse the Watcher of Roads Namesse the Watcher of Roads
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    Re: No. More. Content.

    Quote Originally Posted by josh13333 View Post
    I would say "unplayable" is a very, very large hyperbole. I have run into the Dragon bug, but that's it. So, I'm confident that with the release of updates, a few bugs can be fixed each time. As it is I'm not being affected hardly at all anyway.
    Quote Originally Posted by Malachi108 View Post
    None of those bugs affect me in the slightest. I would have more unique content over bugfixes any time.
    Since we have 2 players who are unaffected, I guess the rest of us are just whiners.

    I can understand complex software having unintended consequences. What I don't understand is how they do their code management, to have the same bugs crop up every other release, with fixes in between. Or how some of these changes even made it into test, such as the hobbit body changes, or the invisibility issues; why these even change/break is a mystery.

    Some of these bugs are cosmetic, some are annoyances, some have a greater impact; it just takes too long to get them fixed. Yes, I know each release/update takes testing and costs money, but hasn't anyone ever heard that doing it right the first time is the most efficient way?

  8. #48
    Grand Member Online status: whheydt is online now Reputation: whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying
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    Re: No. More. Content.

    Quote Originally Posted by Namesse View Post
    Some of these bugs are cosmetic, some are annoyances, some have a greater impact; it just takes too long to get them fixed. Yes, I know each release/update takes testing and costs money, but hasn't anyone ever heard that doing it right the first time is the most efficient way?
    In the corporate world, the quip that there is never enough money to do it right, but there is always enough money to do it over, is--sadly--often very close to the truth. And the bigger the company, the more likely it is to be the case. WB is pretty big...

    --W. H. Heydt

    Old Used Programmer

  9. #49
    Grand Member Online status: trcanberra is offline Reputation: trcanberra the Neophyte trcanberra the Neophyte trcanberra the Neophyte trcanberra the Neophyte trcanberra the Neophyte trcanberra the Neophyte trcanberra the Neophyte
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    Re: No. More. Content.

    As with any game there will be teams devoted to new content and teams that are devoted to fixing bugs.

    Sounds like the bug-fixers need to put a rocket up the new content devs to do a better job of testing
    The Balrog lives!! Oh, and give MECCG a try.


  10. #50
    Poster of Note Online status: Macroscian is offline Reputation: Macroscian the Neophyte Macroscian the Neophyte Macroscian the Neophyte Macroscian the Neophyte Macroscian the Neophyte Macroscian the Neophyte
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    Re: No. More. Content.

    @ OP

    But...I enjoy alpha testing!

    http://www.notquitewrong.com/rosscot...the-system-150

    *cough*

  11. #51
    Grand Member Online status: Lohi is offline Reputation: Lohi Protector of the Shire Lohi Protector of the Shire Lohi Protector of the Shire Lohi Protector of the Shire Lohi Protector of the Shire Lohi Protector of the Shire Lohi Protector of the Shire Lohi Protector of the Shire Lohi Protector of the Shire Lohi Protector of the Shire Lohi Protector of the Shire
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    Re: No. More. Content.

    Quote Originally Posted by josh13333 View Post
    I would say "unplayable" is a very, very large hyperbole.
    Agreed. I am playing the game and having fun, and I see many other players in the game also playing. The bugs are rare and do not destroy playability. Draigoch does bug less, and if it does bug the game isn't over, just redo it. Or play somewhere else. I've only seen stables bug once ever. Never even heard of captain buff bug before but I can't imagine a bug that would freeze you out of playing.

  12. #52
    Poster of Note Online status: Lilka is offline Reputation: Lilka the Watcher of Roads Lilka the Watcher of Roads Lilka the Watcher of Roads Lilka the Watcher of Roads Lilka the Watcher of Roads Lilka the Watcher of Roads Lilka the Watcher of Roads Lilka the Watcher of Roads Lilka the Watcher of Roads Lilka the Watcher of Roads Lilka the Watcher of Roads
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    Re: No. More. Content.

    Quote Originally Posted by Chanah View Post
    If the game-breaking issues (the lag, for instance, and now personal horses acting as badly as stable horses do at times) isn't fixed, but new content is released, the game will rapidly become truly unplayable for even more folks.

    We have a bunch of very serious bugs. New content contains bugs. The bugs have a nasty habit of synergising and they all get worse.
    I have a warden and minstrel, bug-riddled and now pretty much neglected (I can't even figure out my warden anymore.) Kin doesn't go to Draigoch.

    They're letting this stuff sit. They release hotfixes and still don't fix the worst of it. They're piling up now. It's getting ridiculous.

    Performance is also a joke. I was running in Very Low last night and it still lagged so badly I gave up and played something else. My computer is the same; I used to run it in medium with no lag even in raids. Now I can't even do horse-races.
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  13. #53
    Senior Member Online status: Lainalagos is offline Reputation: Lainalagos the Watcher of Roads Lainalagos the Watcher of Roads Lainalagos the Watcher of Roads Lainalagos the Watcher of Roads Lainalagos the Watcher of Roads Lainalagos the Watcher of Roads Lainalagos the Watcher of Roads Lainalagos the Watcher of Roads Lainalagos the Watcher of Roads Lainalagos the Watcher of Roads Lainalagos the Watcher of Roads
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    Re: No. More. Content.

    Although I think many of the people saying I don't have a problem may have a point that it's hardware or driver related, the fact is that changes to the LoTRO client/server/database are directly causing the bugs. I'm confident of this because apart from security updates I haven't made any significant changes to my laptop since I last installed Windows 7 64-bit over a year ago. This is what I've observed:

    Before RoI: Quick logon
    After RoI: Slower logons, especially bad on any character over 50, my end-game champ is excruciating taking several minutes.

    Note: My laptop has 2.75gb usable RAM (3gb, 256mb for video), and does seem to disk thrash during loading, perhaps a RAM upgrade would help. However, it seems clear that RoI introduced a significant bump in the LoTRO client's RAM usage.

    Before Update5: No soundtrack problems
    After Update 5: Porting from anywhere to Dolven View will kill the music or have birds singing in the background. If I start an instance from inside Thorin's hall there's a good chance the music will mess up, this can be alleviated by going out into the courtyard before entering the instance. Porting in and out of Rivendell can cause problems too. All other areas are fine.

    Note: This may or may not be related to me switching to a HP USB headset at this time, however I'm using the generic drivers installed by Windows. The headphones had no driver CD and the HP website had no download, as the headphones are intended to use the standard Windows 7 driver. This change caused no problems in any other game on my system.

    Before Update6: No lag
    After update 6: Lag spikes, noticed by everyone on the server or instance at the same time. My server Nimrodel can hardly be described as suffering from high population problems.

    Before Update7: No weapon bouncing, no LI glow lag, no volume issues.
    After Update7: Weapons all over the place, LI glow even further behind, volume has a mind of it's own.

    Now let's look at the rest of the games on my laptop: no appreciable change.

    So, when it comes down to it the only change apart from security patches has been (mandatory) updates to the LoTRO client, and only the LoTRO client has shown an increasing number of severe issues. I would hardly describe myself as Hercule Poirot or Sherlock Holmes, but given the evidence I will very much point my finger of blame at LoTRO.

    And, I'm sorry, but apologies about how software is complicated and has bugs won't wash with me. Yes, I expect bugs in complex systems, I accept bugs in new content - but I do not think it's acceptable for the general experience to significantly degrade with every new release. If you're happy with that: great, I'm actually jealous because you can ignore all the bugs. But for me it just plain ruins the experience, I'll just read the books - Tolkein crafted his works with love and they are truly a joy to experience because of that.

    Obligatory car metaphor: If you want to drive a GM enjoy the heated seats. I'll always go with a Toyota, Honda or Nissan because, even used, the breaks won't overheat and the gas gauge will be accurate (and I'm talking reading half full when actually running on fumes) - so I won't stranded in the middle of the Arizona desert, in summer, with less than a litre of water - unlike a brand new Chevvy SUV. Personal experiences. Ultimately: Quality>Features.
    Last edited by Lainalagos; May 27 2012 at 04:21 AM.

  14. #54
    Member Online status: CinnaB is offline Reputation: CinnaB the Wary CinnaB the Wary CinnaB the Wary
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    Re: No. More. Content.

    Quote Originally Posted by Nymphonic View Post
    Yeah, my loremaster keeps disappearing in combat. *sigh* She's not THAT ugly.
    Wow. I had a problem where my Guard's weapon kept vanishing in combat (So she was punching Brigands in the nose all over Bree-Land). I didn't know entire characters - albeit a different class - were vanishing too.

  15. #55
    Century Member Online status: paperslug is offline Reputation: paperslug the Wary paperslug the Wary paperslug the Wary
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    Re: No. More. Content.

    I wholly agree with OP.

    Fixing and polishing old content should sometimes have priority over releasing new content, obviously there should be some sort of balance between the two. There are too many bugs and it seems to be a case of letting them slide until people start to just get used to them and stop complaining.

    The worst part is the praise people give when one or two bugs (out of many) get fixed, when they shouldn't have even come about in the first place. I propose longer testing periods and more attention towards bug reports! I'd much rather play a game that is smooth and consistant than numerous flaky updates.

  16. #56
    Grand Member Online status: mjk47 is online now Reputation: mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff
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    Re: No. More. Content.

    Quote Originally Posted by CinnaB View Post
    Wow. I had a problem where my Guard's weapon kept vanishing in combat (So she was punching Brigands in the nose all over Bree-Land). I didn't know entire characters - albeit a different class - were vanishing too.
    There is a debuff that will temporarily disarm you. WHen that happens it is not a bug.
    TANSTAAFL


  17. #57
    Senior Member Online status: Littlebit is offline Reputation: Littlebit the Wary Littlebit the Wary Littlebit the Wary
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    Re: No. More. Content.

    I want new content as much as anyone, but I'd like to be able to play it.

    I'm still enjoying the game, but the lag is taking it's toll. Much as I want ROR, I'd rather them stabilize the system first, and figure out the lag. I know it can be very difficult to figure out, but it needs to be done before they keep piling more variables on it.

    I think source control policies need to be looked into as well. I understand bugs happen with a product this big and so much code to test, so bugs are going to happen. But bugs that were fixed coming back as often as they do seems like bad source control practices. If it were only occasional, it could be new code causing similar bugs, but it seems every release has some of the same 'resolved' bugs coming up which says to me, losing code.

    However, all this said, I do love the game and feel the devs put a lot of hard work into it. I'm sure they are very pushed by higher ups on time lines. There's a balance to releasing content. Overall, I think the devs do a great job, probably under quite a bit of stress from management who doesn't understand how complicated this is and push for more more more and aren't very tolerant of delays even when obviously needed.

  18. #58
    Senior Member Online status: Hosgrim is offline Reputation: Hosgrim the Neophyte Hosgrim the Neophyte Hosgrim the Neophyte Hosgrim the Neophyte Hosgrim the Neophyte Hosgrim the Neophyte
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    Re: No. More. Content.

    I can't wait to roll an alt when my latest char reaches 75 and completes everything. If the bugs are not fixed soon though I'm going down the furry Panda route.

    Yay for the furry. =^_~=

  19. #59
    Poster of Note Online status: Mithithil is offline Reputation: Mithithil the Neophyte Mithithil the Neophyte Mithithil the Neophyte Mithithil the Neophyte Mithithil the Neophyte Mithithil the Neophyte Mithithil the Neophyte
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    Re: No. More. Content.

    The lag would be more tolerable if the "world" lagged out at the same time (yes I know this is not how it works) because then at least you would still be in synch.

    its getting to the stage where a lot of folks just won't go to Galtrev. In passing, last night, I could only turn through increments of 90 degrees and things were slow enough that the wood delivery element of that repeatable quest almost ran out of time. Yet the meter (was it coded by the folks who did Apple's signal strength readouts a while back?) claimed no loss and a normal fps for me when its all running smoothly.

    And hwo on earth do they manage vast lag spikes in instances? You are not even contending with a couple of nearby RKs lighting up the sky:-)
    Mithithil Ithryndi

  20. #60
    /reported Online status: TheStormKing is online now Reputation: TheStormKing Protector of the Shire TheStormKing Protector of the Shire TheStormKing Protector of the Shire TheStormKing Protector of the Shire TheStormKing Protector of the Shire TheStormKing Protector of the Shire TheStormKing Protector of the Shire TheStormKing Protector of the Shire TheStormKing Protector of the Shire TheStormKing Protector of the Shire TheStormKing Protector of the Shire
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    Re: No. More. Content.

    Quote Originally Posted by StavroMuellerBeta View Post
    Because I bought Isengard with TP instead of cash, I'm locked out of Great River until 7.1 is released. By locked out, I mean that deeds will not activate and NPCs are unresponsive. That means I can only run one gold token daily (grodbog queen), I can't run the LG dailies at all, and I can't even walk in the door to RoF.

    If you haven't encountered any game-breaking bugs, that's great, but the fact that you have a bug-free game experience in no way negates the fact that these bugs exist and affect a significant number of people.
    Anyone who thinks this game is fine and is in any way "playable" for this fine gentleman, needs to revisit the definition of the word, and their priorities.
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  21. #61
    Senior Member Online status: Shinir is offline Reputation: Shinir the Wary Shinir the Wary
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    Re: No. More. Content.

    My brothers, our uncle, my nephew and myself are not resubbing, laugh if you want to, we are going back to Everquest...Druzzil Ro, at least the Devs and co-workers there have 2 forward gears, neutral and park, not like the Turbine/WB neutral, park and 4 reverses.



    The more subscriptions they loss, the faster that Management and Stockholders will act, hit they in the wallet and see how quickly the bugs and junk is fixed.
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  22. #62
    Member Online status: Wingeman is offline Reputation: Wingeman the Wary Wingeman the Wary Wingeman the Wary Wingeman the Wary
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    Re: No. More. Content.

    Quote Originally Posted by mjk47 View Post
    There is a debuff that will temporarily disarm you. WHen that happens it is not a bug.
    There IS that debuff, but that's not this. I had the same thing going on with my Captain at random intervals, and I actually got a laugh out of it. She was doing the damage, and getting the stat effects, but the image of the weapon was missing. So it looked like someone demonstrating the arm motion to their friend and making a "baSHANG" sound to liven up the demo. What made it funnier was that the weapon is a greatsword, so she was putting her whole body into it.

    And just to chime in uninvited, having discovered this thread late, I'm not at all prevented from enjoying the game by any of the bugs some people are writing great ranting tirades about. I do have a few moments where things freeze and it makes a tough fight more of a panic experience, but it's an online game and I have come to accept that sometimes those things happen. My LM vanishes when she zaps something, but I can get over that until they get it fixed. My weapon bounces on my back when I run...does that really stop anyone from having fun playing? As for content, I'm overjoyed that I can never hope to see everything and do everything.


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  23. #63
    Senior Member Online status: Livejazz is offline Reputation: Livejazz the Watcher of Roads Livejazz the Watcher of Roads Livejazz the Watcher of Roads Livejazz the Watcher of Roads Livejazz the Watcher of Roads Livejazz the Watcher of Roads Livejazz the Watcher of Roads Livejazz the Watcher of Roads Livejazz the Watcher of Roads Livejazz the Watcher of Roads Livejazz the Watcher of Roads
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    Re: No. More. Content.

    I agree there's a lot of stuff that needs to be fixed, but I think it's a gigantic exaggeration to claim that the game is "unplayable."

    I really wish people would make their cases without the hyperbole.


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  24. #64
    Grand Member Online status: Fortinobrand is offline Reputation: Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff
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    Re: No. More. Content.

    Quote Originally Posted by Jukemaster View Post
    As an aside, are we still in the "Lord of the Rings Online Community Beta"? If not, can we get someone to update the graphic. It's only been like that for a year or so...
    Google conditioned the public to accept the concept of a public beta, even presented it as an advantage. Of course for Google it is an actual beta state, and the product gets finished or discontinued.

    Less scrupulous companies have taken advantage of the public's acceptance of the public beta concept, and use it to release shoddy product that is known to not function properly, with absolutely no intent of improving it. The "beta" tag allows them to offer no customer support beyond "hey, it's beta, when you live on the edge there are a few problems." When the "Beta" label is seen on a publicly released product, it generally is an indicator that the product is defective but the accountants have determined that fixing it will not increase marketability.
    Informed by Science, Inspired by Art
    RK/Mini/Capt/Hnt/Champ -- Raiding on Brandywine and Meneldor.

  25. #65
    Grand Member Online status: Fortinobrand is offline Reputation: Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff
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    Re: No. More. Content.

    Quote Originally Posted by Shinir View Post
    The more subscriptions they loss, the faster that Management and Stockholders will act, hit they in the wallet and see how quickly the bugs and junk is fixed.
    I disagree with this. I believe that there is already a number on the wall somewhere, and when revenue drops below that number the game is shut down. So, the more subscriptions are lost, the less will be put into the game, until it's abandoned. Short-term revenue chasers will always see a bigger bump in a new product release than in a long-term maintenance, whether it's real or not.
    Informed by Science, Inspired by Art
    RK/Mini/Capt/Hnt/Champ -- Raiding on Brandywine and Meneldor.

  26. #66
    Member Online status: VeryBeary is offline Reputation: VeryBeary the Wary VeryBeary the Wary VeryBeary the Wary VeryBeary the Wary VeryBeary the Wary
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    Re: No. More. Content.

    For a variety of reasons, touched on in this thread, my best friend has left Middle Earth for Tera. I'm trying to keep a foot in both, for my heart belongs to Middle Earth. Customer service was touched on in a couple of earlier posts and it is in the forefront of my mind because we have received customer support from Tera that is nothing short of outstanding. It is customer support that delights me.

    But in Lotro it has gone from usually adequate to abysmal in five years.

    PLEASE, while fixing the bugs, attend to your customer support policies and procedures and overhaul them dramatically. GMs MUST be given the power as they once had to fix an end of instance bug. GMs MUST be allowed to help and not be mandated to give stock replies of I can't fix that, have a good day, I'm closing the ticket. Players should be able to actually talk to the GM, not just type.

    I think it is shortsighted to make all GMs Boston employees. Turbine, you have a HUGE loyal customer base, many of whom are unemployed or underemployed in real life and know this game inside out. Why not hire part-time from this educated, experienced and deeply caring pool? They can "work" the servers they don't play if you are afraid of bias (but they could help the servers they know even more). They can be allowed to solve problems immediately! It's first tier customer support, and it is hugely neglected, in my opinion, as someone once responsible for the IT customer support of a very large organization. I just can't emphasize enough how important this is. It is worth the investment because it will make and grow a happy customer base.

    I want to be delighted by my in-game Lotro support...please.

  27. #67
    Senior Member Online status: jcmanda is offline Reputation: jcmanda the Bounders-friend jcmanda the Bounders-friend jcmanda the Bounders-friend jcmanda the Bounders-friend jcmanda the Bounders-friend jcmanda the Bounders-friend jcmanda the Bounders-friend jcmanda the Bounders-friend
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    Re: No. More. Content.

    Quote Originally Posted by TheStormKing View Post
    Their new hubris is not in game mechanics that are flawed in design, like radiance - they are game mechanics that are flawed in delivery.
    I disagree here, though I'm probably in a minority (so it hardly matters in the end).

    Removing stat caps was a huge mistake, in my opinion, particularly when coupled with the apparent rush to level one zillion.

  28. #68
    Senior Member Online status: kimano is offline Reputation: kimano the Neophyte kimano the Neophyte kimano the Neophyte kimano the Neophyte kimano the Neophyte kimano the Neophyte
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    Re: No. More. Content.

    Quote Originally Posted by VeryBeary View Post

    But in Lotro it has gone from usually adequate to abysmal in five years.
    Can we stop with this kind of hyperbole, please? If it was as bad as you all think it is, why are there still a lot of people logging in(at least on brandywine). I think the game is just fine. yes there are bugs to fix, but they don't make the game impossible to play.

    Maybe I can have fun while I play.

  29. #69
    Grand Member Online status: Fantoma is offline Reputation: Fantoma the Undefeated Fantoma the Undefeated Fantoma the Undefeated Fantoma the Undefeated Fantoma the Undefeated Fantoma the Undefeated Fantoma the Undefeated Fantoma the Undefeated Fantoma the Undefeated Fantoma the Undefeated Fantoma the Undefeated
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    Re: No. More. Content.

    I didn't even read your post, but wanted to +rep you for all the laughs over the years

  30. #70
    Grand Member Online status: Fortinobrand is offline Reputation: Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff Fortinobrand the Honourary Shirriff
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    Re: No. More. Content.

    Quote Originally Posted by jcmanda View Post
    I disagree here, though I'm probably in a minority (so it hardly matters in the end).

    Removing stat caps was a huge mistake, in my opinion, particularly when coupled with the apparent rush to level one zillion.
    The removal of stat cap sets the stage for infinite grind possibilities, and with that an obvious increase in store revenues as people pay to mitigate the grind.

    Quote Originally Posted by kimano View Post
    Can we stop with this kind of hyperbole, please? If it was as bad as you all think it is, why are there still a lot of people logging in(at least on brandywine). I think the game is just fine. yes there are bugs to fix, but they don't make the game impossible to play.

    Maybe I can have fun while I play.
    How is it hyperbole? Customer service has deteriorated significantly over the last few years, and there is a lot of evidence to support that. Many people log in and play DESPITE the decline because of the long investment of time here and the relationships built, and because of the LotR lore. Your opinion is not of greater weight than his, and is in fact based on a flawed premise.
    Informed by Science, Inspired by Art
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  31. #71
    Poster of Note Online status: josh13333 is offline Reputation: josh13333 the Watcher of Roads josh13333 the Watcher of Roads josh13333 the Watcher of Roads josh13333 the Watcher of Roads josh13333 the Watcher of Roads josh13333 the Watcher of Roads josh13333 the Watcher of Roads josh13333 the Watcher of Roads josh13333 the Watcher of Roads josh13333 the Watcher of Roads josh13333 the Watcher of Roads
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    Re: No. More. Content.

    I fail to see how the fact that a lot of us don't have these bugs makes us not right in the head.

    Seems like a logical fallacy, or a lack of ability to actually argue points to me.
    The thought pierced him that in the end the Shadow was a small and passing thing: there was light and high beauty forever beyond its reach.” - J.R.R. Tolkien

  32. #72
    Grand Member Online status: Cindir is offline Reputation: Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable
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    Re: No. More. Content.

    Quote Originally Posted by josh13333 View Post
    I fail to see how the fact that a lot of us don't have these bugs makes us not right in the head.

    Seems like a logical fallacy, or a lack of ability to actually argue points to me.
    It's not you that is not right - it's your arguments.

    How about this one: "I don't have any problems, so this is not really a big deal".

    Or this one:
    After player's A, B, C, D and E say they cannot play the game because of the lag issues.
    "Stop exaggerating. I hardly think the game is 'unplayable' ".

    Cannot Play means unplayable. But let's all pretend these are minor bugs, even though so many have said they cannot play the game at all. Not to mention the people who have given up raiding because they cannot do the raids .

    My favorite answer: "I am not having any problems, so stop whining/go away and play something else."

    I am not saying that josh13333 is saying any of these things. Just answering your general question and responding to your "a lot of us".

  33. #73
    Grand Member Online status: whheydt is online now Reputation: whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying whheydt the Undying
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    Re: No. More. Content.

    Quote Originally Posted by Cindir View Post
    Or this one:
    After player's A, B, C, D and E say they cannot play the game because of the lag issues.
    "Stop exaggerating. I hardly think the game is 'unplayable' ".
    If players A, B, C, and D say theat they can't play because of lag issues, while players E, F, G, and H say, "What lag issues?", that suggests rather strongly that whatever is going on, it's NOT the servers. One needs to look at ISPs, PCs, routers, switches, and all the intermediate network activities.

    --W. H. Heydt

    Old Used Programmer

  34. #74
    Poster of Note Online status: monteeburns is offline Reputation: monteeburns the Undefeated monteeburns the Undefeated monteeburns the Undefeated monteeburns the Undefeated monteeburns the Undefeated monteeburns the Undefeated monteeburns the Undefeated monteeburns the Undefeated monteeburns the Undefeated monteeburns the Undefeated monteeburns the Undefeated
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    Re: No. More. Content.

    Except it all started at the same time for all the people with lag, with update 6, and yet these people seem unaffected with other online games. It's either at Turbines end or the biggest co-incidence in the history of the universe that so many peoples PCs, ISPs, routers etc went wrong on exactly the same day, and only for Lotro. Even more of a co-incidence that the PCs / ISPs from all over the world of entire raids lag at exactly the same time no?
    Man up and accept this isn't at the users end.
    Last edited by monteeburns; May 27 2012 at 04:51 PM.
    "Come and get one in the yarbles, if ya have any yarbles, you eunuch jelly thou!" - Alex DeLarge

  35. #75
    Senior Member Online status: Nostro44 is offline Reputation: Nostro44 the Wary Nostro44 the Wary Nostro44 the Wary Nostro44 the Wary
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    Re: No. More. Content.

    Please appreciate that any complex program is going to be released with bugs in it. It's just impossible to test every possible permutation of code, there are literally an infinite number of possible ways to run such a program. Release of any program is down to deciding what's acceptable given the known bugs. If you're waiting for a program without any bugs then you had better throw your computer away because there will never be one. Personally as a professional programmer, I know how difficult it can be to locate a bug when every simulation or attempt at duplication fails to exhibit the bug.

    I am sure Turbine are looking at these issues - it is clear from the updates they've already done that this is so. Whether they are expending enough resources solving the problems is another matter and down to a business decision. I hope they will fix these issues, but presently I do not find the game unplayable at all. We do kin runs of Draigoch at least twice a week and in the last 50 runs I have seen it bug only once. Sure it's annoying, but not enough to quit the game.

  36. #76
    Grand Member Online status: StavroMuellerBeta is online now Reputation: StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire StavroMuellerBeta Protector of the Shire
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    Re: No. More. Content.

    Quote Originally Posted by whheydt View Post
    If players A, B, C, and D say theat they can't play because of lag issues, while players E, F, G, and H say, "What lag issues?", that suggests rather strongly that whatever is going on, it's NOT the servers.
    There are plenty of situations where a server-side issue may only affect one subset of players. I doubt anyone would say that AC's Wi flag was an issue with the client's hardware or ISP, yet it only affected a small number of players.

    I agree that there must be a common theme between those with the lag issues, but I wouldn't be so quick absolve Turbine of all blame, especially after they clearly stated that the issue was introduced with U6.

  37. #77
    Century Member Online status: MaxDetroit is offline Reputation: MaxDetroit the Wary MaxDetroit the Wary MaxDetroit the Wary
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    AW: Re: No. More. Content.

    Quote Originally Posted by whheydt View Post
    If players A, B, C, and D say theat they can't play because of lag issues, while players E, F, G, and H say, "What lag issues?", that suggests rather strongly that whatever is going on, it's NOT the servers. One needs to look at ISPs, PCs, routers, switches, and all the intermediate network activities.

    --W. H. Heydt

    Old Used Programmer
    Last week I played together with eleven other peolpe in Orthanc. We were fighting the acid boss and were all jumping during the acid-rising phase. I had a huge lag and afterwards I was dead, 11 other players as well. All dead. During the lag I could hear several people shouting 'laaaag' in teamspeak. So we have 12 people coincidentally having a self-made network problem at the exact moment of time that doesn't affect other programs but lotro? 12 people who need to look at ISPs, PCs, routers, switches, and all the intermediate network activities?

    Sorry, there are huge problems concerning lags. At least on my server (Belegaer) I can proof that there are for sure masssive problems with lags server-wise.
    Last edited by MaxDetroit; May 27 2012 at 06:00 PM.

  38. #78
    Poster of Note Online status: SalionOfBrothers is offline Reputation: SalionOfBrothers the Bounders-friend SalionOfBrothers the Bounders-friend SalionOfBrothers the Bounders-friend SalionOfBrothers the Bounders-friend SalionOfBrothers the Bounders-friend SalionOfBrothers the Bounders-friend SalionOfBrothers the Bounders-friend SalionOfBrothers the Bounders-friend SalionOfBrothers the Bounders-friend
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    Re: No. More. Content.

    Quote Originally Posted by StavroMuellerBeta View Post
    There are plenty of situations where a server-side issue may only affect one subset of players. I doubt anyone would say that AC's Wi flag was an issue with the client's hardware or ISP, yet it only affected a small number of players.

    I agree that there must be a common theme between those with the lag issues, but I wouldn't be so quick absolve Turbine of all blame, especially after they clearly stated that the issue was introduced with U6.
    er, Mr. Heydt being, Old, Used and a Programmer (much like myself) selects his words carefully by using the word "suggests", because I am sure he has seen many funky bugs in his time. Plus if it is not the server, it does not mean there is no problem at Turbine. One of thier routers might be throwing packets on the floor, or any of the tens of routers between you and Tubine might have a problem. If a router has a problem the closer to Turbine it is, more people will be effected.

    If I was the one in charge of finding this problem, I would not start by looking at the server. I would call in the networking quys to check the network first. Now if they found the packets coming out of the server were funky then I would be initailly at a loss of why, and it could take a long time to find the problem. Off the top of my head, the only reason (not knowing exactly what the code looks like) is that the virtual memory needs have exceeded the available physical memory and places and toons are getting paged out, but I would expect that to effect people randomly and not constantly.

    Added: kinda like what happened to MaxDetroit in the post above heh
    Last edited by SalionOfBrothers; May 27 2012 at 06:15 PM.

  39. #79
    Grand Member Online status: SabrielofLorien is offline Reputation: SabrielofLorien the Undefeated SabrielofLorien the Undefeated SabrielofLorien the Undefeated SabrielofLorien the Undefeated SabrielofLorien the Undefeated SabrielofLorien the Undefeated SabrielofLorien the Undefeated SabrielofLorien the Undefeated SabrielofLorien the Undefeated SabrielofLorien the Undefeated SabrielofLorien the Undefeated
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    Re: No. More. Content.

    Quote Originally Posted by Shinir View Post
    My brothers, our uncle, my nephew and myself are not resubbing, laugh if you want to, we are going back to Everquest...Druzzil Ro, at least the Devs and co-workers there have 2 forward gears, neutral and park, not like the Turbine/WB neutral, park and 4 reverses.

    The more subscriptions they loss, the faster that Management and Stockholders will act, hit they in the wallet and see how quickly the bugs and junk is fixed.
    Quote Originally Posted by Fortinobrand View Post
    I disagree with this. I believe that there is already a number on the wall somewhere, and when revenue drops below that number the game is shut down. So, the more subscriptions are lost, the less will be put into the game, until it's abandoned. Short-term revenue chasers will always see a bigger bump in a new product release than in a long-term maintenance, whether it's real or not.
    LOTRO's not nearly so great rival as was anticipated, SWTOR, had a recent interesting comment from EA’s top executive John Riccitiello about the Re-investment of Revenue into that game [SWTOR]. Basically as it wasn't in their top 5 producers, just in their top 10, they are not planning on investing as much money in it as in Tiger Woods Golf.

    The loss of 400,000 SWTOR subscribers since launch (less than 6 months) didn't phase him at all nor give him any incentive to do MORE. Only to do LESS.

    What do you think Warner Brothers is going to say about the losses of LOTRO subs....

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  40. #80
    Grand Member Online status: Cindir is offline Reputation: Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable Cindir the Indomitable
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    Re: No. More. Content.

    Quote Originally Posted by whheydt View Post
    If players A, B, C, and D say theat they can't play because of lag issues, while players E, F, G, and H say, "What lag issues?", that suggests rather strongly that whatever is going on, it's NOT the servers. One needs to look at ISPs, PCs, routers, switches, and all the intermediate network activities.

    --W. H. Heydt

    Old Used Programmer
    It is known and obvious at this point that it is not people's computers that are the problem. And that so many computer's did not suddenly start to not work after Update 6. My point was only that people were saying they can no longer play, and other were saying "I would not call the game unplayable" because THEY did not have these issues.

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