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  1. May 18 2012 11:50 PM #1
    Junior Member Online status: Caesar265 is offline Reputation: Caesar265 the Neutral
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    You gave VIP to the wrong account.

    Ok... Lets be nice this time around.

    "How" do I submit a ticket? Seeing as how I go to the Turbine Support page and there are NO options to submit a ticket, just a list of problems.
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  2. May 18 2012 11:53 PM #2
    Grand Member Online status: NickStern is offline Reputation: NickStern has disabled reputation
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    Re: You gave VIP to the wrong account.

    it is a multi click endevour to get to the actual submit page but here is the direct link for you.....

    http://support.turbine.com/ics/suppo...?style=classic

    Depending on your location and ability to call direct this may be faster for the Account issue....

    Contact Us


    Account Management English Phone Support is available by calling (781) 407-4020. The hours are:
    Monday through Friday: 10:00 AM to 9:00 PM Eastern
    Weekend Coverage: 12:00 Noon to 9:00 PM Eastern
    Last edited by NickStern; May 19 2012 at 12:04 AM.
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  3. May 18 2012 11:59 PM #3
    Grand Member Online status: Shukar is offline Reputation: Shukar the Watcher of Roads Shukar the Watcher of Roads Shukar the Watcher of Roads Shukar the Watcher of Roads Shukar the Watcher of Roads Shukar the Watcher of Roads Shukar the Watcher of Roads Shukar the Watcher of Roads Shukar the Watcher of Roads Shukar the Watcher of Roads Shukar the Watcher of Roads
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    Re: You gave VIP to the wrong account.

    This may not be the kind of thing that the GMs can deal with in a ticket. I suggest you contact Account/Billing Support. Instructions for that are here: http://support.turbine.com/link/port...stomer-Support
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  4. May 19 2012 12:53 AM #4
    Grand Member Online status: Catisa is offline Reputation: Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads
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    Re: You gave VIP to the wrong account.

    Turbine didn't magically know your account, if VIP was added to the wrong account, YOU gave the the wrong account information.
    Last edited by Catisa; May 19 2012 at 01:51 AM.
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  5. May 19 2012 03:00 AM #5
    Senior Member Online status: Yargesh is offline Reputation: Yargesh the Wary Yargesh the Wary Yargesh the Wary
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    Re: You gave VIP to the wrong account.

    Pretty much what the post above said. It is your choice where the VIP goes. Turbine just activates what you have chosen. They can change it with their accounting branch (myaccount.turbine) not with in game GMs.
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  6. May 19 2012 03:06 AM #6
    Poster of Note Online status: Macroscian is offline Reputation: Macroscian the Neophyte Macroscian the Neophyte Macroscian the Neophyte Macroscian the Neophyte Macroscian the Neophyte Macroscian the Neophyte
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    Re: You gave VIP to the wrong account.

    Per the two posts above

    I guess you have a separate account for forums?

    When you log in to the My Account or Support bit, you must make the transaction to the right account by logging it on. If concerned about non-secure logon on forums, the Turbine page makes you type in your info again and that page was secure last I checked.

    EDIT I see you had another thread like this, already. You really must contact /support
    Last edited by Macroscian; May 19 2012 at 03:19 AM.
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  7. May 19 2012 05:12 AM #7
    Grand Member Online status: mjk47 is online now Reputation: mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff mjk47 the Honourary Shirriff
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    Re: You gave VIP to the wrong account.

    Step by Step instructions:

    1. Click Support tab at the top of any Forum page

    2. Click Turbine Support Portal

    3. Click Support Center

    4. Click Submit a Ticket

    5. Fill in the form.

    It just takes a little careful reading of the screens, much as you need to do in order to apply an upgrade to the right account/subscription.
    TANSTAAFL

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