Turbine Customer Support
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Join Date
Mar 2008
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Earth... usually
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Re: How can I tell if I have installed the HD version of LOTRO?
Originally Posted by greyrider
I installed a long time ago and can't remember if I installed the hi-res version or not. Is there an easy way to tell for sure?
Options > ADV Graphics > Texture Detail. If Very High is an option (and the install folder for the game has "client_hires.dat") those are the two ways to determine if the high res textures are installed. (Note though those higher res textures are recommended only if you have a graphics card with better than 512MB of onboard dedicated video ram).
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