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  1. #1
    Senior Member Online status: Anwiga is offline Reputation: Anwiga the Wary Anwiga the Wary Anwiga the Wary
    Join Date
    Nov 2010
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    stuck at WB screen

    This is really annoying, trying to log into the game and I can't even get to the loading screen.
    I'm sitting at various stages in the logo screen: partial WB, full WB, if I'm lucky it will get to the Turbine logo.

    Anyone know whats going on or how to fix this?

  2. #2
    Junior Member Online status: Ascladan is offline Reputation: Ascladan the Neutral
    Join Date
    May 2009
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    1

    Re: stuck at WB screen

    I am having the same issues, I've gotten as far as selecting my character to enter the world, but it crashes everytime.

  3. #3
    Junior Member Online status: Pochis is offline Reputation: Pochis the Neutral
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    Dec 2010
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    California USA, Jalisco Mexico
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    Re: stuck at WB screen

    A kinmate of mine was having the same issues, i kept seeing his name go online and offline all the time. He then sent me a tell on an alt and said that one came in fine. He then tried again on his main toon and it kept giving him the same issues. Have you guys been able to get back in? Or do you know who can be contacted to fix the issue?

  4. #4
    Junior Member Online status: Puppyto is offline Reputation: Puppyto the Neutral
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    Jan 2011
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    Re: stuck at WB screen

    I was having the same problem.. and i got it... i have the palantir pluging and when i disable it for the character that wasent working it load... i hope it help every one.. cya around

  5. #5
    Senior Member Online status: Anwiga is offline Reputation: Anwiga the Wary Anwiga the Wary Anwiga the Wary
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    Re: stuck at WB screen

    Quote Originally Posted by Puppyto View Post
    I was having the same problem.. and i got it... i have the palantir pluging and when i disable it for the character that wasent working it load... i hope it help every one.. cya around
    That couldn't be it. I don't have the Palantir plugin.

    I do have buffbars though, perhaps the same issue?

    The real problem is I can't get to the character selection screen though, so I can't even disable plugins.

  6. #6
    Turbine Customer Support Online status: Mirthgar is offline Reputation: Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte
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    Re: stuck at WB screen

    Quote Originally Posted by Anwiga View Post
    That couldn't be it. I don't have the Palantir plugin.

    I do have buffbars though, perhaps the same issue?

    The real problem is I can't get to the character selection screen though, so I can't even disable plugins.
    Open up "The Lord of the Rings Online" folder found in your "Documents"/"My Documents" folder and in there right-click on the "PluginData" folder and rename it to PluginDataOLD or similar.
    -Helpful Turbine Support Links-
    Note: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book.

    Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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