Thread: Sapience - Add this to known issues

The Cosmetic Window misses the light if you try to check your character from this angle:
I believe the issue is because it had 2 lights, once in each side. And now they'r removed so there's only 1 left, and the character blocks light to the other side.

I've noticed this as well, and not to the same extent, but in the world as well. Using the handy dandy 'x' cam I was circling grey mobs just to test, and yes, huge difference.

I've tried to reproduce this error on my character, and unfortunately I'm getting no dice. This may be a video card issue, or related to something more. For issues such as this, please submit a bug report in-game by typing /bug. That way your information will go to the right people.

Maybe your character is just hiding in the shadows. She may have heard I'm quickly leveling to get go 75 and spar you. Suddenly she felt cold and scared, so hid in the darkness and held her shield up, like a young child hiding under the blankets with eyes closed, hoping it may just be a bad dream.

Could this be related to specific cosmetics or other gear pieces not working correctly? Might be handy to know what exactly you have in that outfit... I'm thinking it may be item-specific issue, as someone at Eldar's GlobalLFF channel mentioned not seeing his character in dressing room when viewed from the left.

Items he was trying on were some sort of skirmish cosmetics - Rift ones, I recall. Can't be sure though.

had this too same black/shadow in the character screen also the same side of moviving npc's was alot lighter. but will bug it next time i log in

Originally Posted by Elaida

Could this be related to specific cosmetics or other gear pieces not working correctly? Might be handy to know what exactly you have in that outfit... I'm thinking it may be item-specific issue, as someone at Eldar's GlobalLFF channel mentioned not seeing his character in dressing room when viewed from the left.

Items he was trying on were some sort of skirmish cosmetics - Rift ones, I recall. Can't be sure though.

not likely... i have this problem across all my toons, from my 2 75's down to the 3 baby lvl 20's wearing very different gear combinations

Originally Posted by Celestrata

I've tried to reproduce this error on my character, and unfortunately I'm getting no dice. This may be a video card issue, or related to something more. For issues such as this, please submit a bug report in-game by typing /bug. That way your information will go to the right people.

If you guys do get around to improving that thing, can you please change the lighting in the Dressing Room and the Character Creation screen to plain and natural white daylight too? It's a little bit annoying when the colours look different in them and in the actual gameworld.

After testing a bit:
1: The item has nothing to do with since i tried with lot of items and still that side in the dressing room is off.
2: The logging pannel indeed shows my character more darker than usual.
3: The enemies has a side lightened and a side shadowed.
4: Point 3 also happens to Players and even horses, but there's something fun about it:
The brighter side of my Horse is actually the Darker side of my character, making a really weird combination of lights between character and horse, just check:


I hope you'r aware of this bug, i /bugged it by the way. Just wanted to have it added to the known issues so more people is not as confused as i was.

Out of curiosity, how many of those suffering this issue are elves?

I ask because there's been a similar glitch with some of the Rift helms for a number of years now, but it only seems to effect elf characters.

Originally Posted by Celestrata

I've tried to reproduce this error on my character, and unfortunately I'm getting no dice. This may be a video card issue, or related to something more. For issues such as this, please submit a bug report in-game by typing /bug. That way your information will go to the right people.

sorry to disappoint you Celestrata, but i doubt seriously this many people have the same video card problem. its happening to me as well, even though, i find it quite funny, at times. i mentioned it in brandywines glff

and sometimes, no offense intended, bug reporting really is a waste of time.

Originally Posted by LeStaht

sorry to disappoint you Celestrata, but i doubt seriously this many people have the same video card problem. its happening to me as well, even though, i find it quite funny, at times. i mentioned it in brandywines glff

In this case, I think you have a wrong approach. There's two big "base types" of graphics cards - one of them is NVIDIA, the other is ATI. There can be bugs that affect only NVIDIA users, or ATI users. There can be bugs that affect only those of specific gfx card brand users that use DX11. There can be bugs that affect only players who have NVIDIA gfx card and Setting A at Value 1, Setting B at Value 7 and Setting C at Value 2.

Et cetera. I guess you get the point. That is why having as much details about the bug, the player's character, it's location, in some cases even about the computer the player is using, is always a bonus. When there are more of those detailed reports, it is possible that there's one thing in common within those more accurate specifications - and that's quite often where the investigation really begins.


I have an example for you as well, about how weird bugs can be. This bug was made "public", at least on the game's official IRC channel, so I guess I can use it as an example...

Back in 2004-2005, I was in the closed beta test of Sacred: Underworld, starting from very early phase and stopping only when the game was released. At one point, a tester noticed some problems with poison resistance. It didn't work. He bugged it as instructed, with loads of details.

Soon after, other testers tried to reproduce it, as all of us - testers - had access to viewing full bug database and the status of what was fixed and what needed more feedback. Posting additional feedback, like whether we were able to reproduce it or whether we could see the bug at all, was considered useful. Step-by-step instructions for reproducing were the most valuable stuff, wherever it was possible to list them.

We did a lot of attempts to reproduce. We tried everything we could imagine. It seemed that half the players had the bug, half the players didn't, with nothing really in common per-group basis. All of us, developers included, were clueless about what's wrong after only looking at the information given in bug reports and comments.

Later on, the tester who originally found the bug, suddenly posted that it's now working for some strange reason. He can't seem to reproduce it. What the heck is going on here?

It took a good while, before a very strange link between poison resistance and another feature was found; the debug logger we had in the beta game client. If the debug logger was turned on, poison resistance didn't work. If the logger was off, resistance worked just fine. Developers said they were absolutely clueless about what's wrong with it, until that detail was added.

No one ever asked us to include information about debug logger's status, whether it was on or off, into the bug reports as it was supposed to be used only when more robust data was needed about client-crashing bugs or such. After this incident, at least I added an extra note into all my bug reports; "Debug Logger: On/Off".


In a nutshell, you never know what may go wrong when games are being created. It can be an issue that happens at very specific and unexpected circumstances, and that's why all the information possible is needed. Posting just a few screenshots doesn't quite cut it - more details, preferably from as many players as possible, is needed. Or at the very least, wanted.


Ps. Sacred: Underworld beta test is the only one in my "career" from which I've received concrete rewards. I got two, in fact; first of all, the expansion in question was shipped to me free, and the more hilarious one is my own grave within the game world. There's a tombstone somewhere, that lists my real name, my nickname, and a memorial text - "Modem User" - referring to 33600bps connection speed I had back then. There's also a mass grave that lists the nicknames of most long-time testers.

Apparently, we were all killed - or buried alive - for knowing too much... :P

Happened to me several times yesterday. One such time I was in Galtrev and there was a huge wall of black if I turned the camera at the right angle. Bugged it also, dunno if it helps anything.

Graphics card is ATI 6870, never had any problems or graphic bugs before this.

Originally Posted by Saelyth

The Cosmetic Window misses the light if you try to check your character from this angle:
I believe the issue is because it had 2 lights, once in each side. And now they'r removed so there's only 1 left, and the character blocks light to the other side.

Sad thing is...I reported this bug while on the Bullroarer server.

More bugs for you. Here's what the Greater Scroll of Delving looks like when you have it in your inventory bag;



Icon is normal when these scrolls are in vault or shared storage, and they're also showing up correctly in tooltips when linked to chats. Icon only gets screwed up when it's in the bags.

Strange. Really strange.

Edit: That specific type of scroll seems to be the only one bugged. Stat legacy scrolls, "Legacy Tier Upgrade" scrolls found from a lootbox, both types of empowerment scrolls etc, are working correctly.