Thread: The code entered could not be verified. Please try again or use another code [problem

Hello all.

im in the philippines for awhile and i wanted to get Turbine Points to get Moria. There were none here and Lotro keeps denying my debit card, so i told my dad in the US if he could go to Wal-Mart and get turbine cards from there and so he did. He got 4 20$ cards for turbine points and he Sent me the Codes by e-mail. I copy them and try to enter them under Redeem Your Points Now and suddenly...The code entered could not be verified. Please try again or use another code. ...this happens...on all of them. first i thought it was my location so i called my friend and told him if he could do it in his pc. He lives in Slovakia. but it still doesnt work.

please help me.

i already filed a ticket but like always long response....

Are you sure they were Turbine Points cards, and not game time cards?

You could test out the latter by logging in to myaccount.turbine.com and trying to enter the code there as a game card subscription.

Originally Posted by mjk47

Are you sure they were Turbine Points cards, and not game time cards?

You could test out the latter by logging in to myaccount.turbine.com and trying to enter the code there as a game card subscription.

yes they are turbine points cards im sure.. it says invalid product key in myaccount.turbine.com .... do they have to activate the game cards? or verify something?

Sorry to hear of your difficulties, zeprince, I know it must be frustrating not only to wait for Turbine Customer Support to respond via email, but be getting no satisfaction from the forums either. Phoning in would get the issue resolved faster, but being where you are, I doubt you have that option. The problem is, this is a problem that CS will have to handle for you, none of us can do much more than sympathize. Try to enjoy the game in the meantime, knowing that CS will solve the problem for you as soon as they can. Good luck!

thanks for letting me knw well i hope they respond. but ill keep trying sigh hope they can fix these kind of probs in next expansion LOTRO is FUN!!!!

If the cards were for Turbine Points, were they for LOTRO or DDO? The two are not interchangeable. A Turbine Point card for DDO can only be used in DDO and a Turbine Point card for LOTRO can only be used in LOTRO.

Originally Posted by zeprinceoffrance

yes they are turbine points cards im sure.. it says invalid product key in myaccount.turbine.com .... do they have to activate the game cards? or verify something?

The only cards you can enter on MyAccount are Game Time Cards.

Turbine Point cards are redemmed by starting the Lotro game software, launching the Lotro store interface - either on the character select screen or after your character enters the game world. There should be a redeem card option with in the Lotro Store.

The reason for doing it this way is that the Lotro Store is operated by PlaySpan not Turbine. Your Turbine Points are held in your PlaySpan account that is associated with your game account.

Kamusta, Mahal na Prinsipe.

Try giving Turbine a call. It's the quickest way to resolve your issue. Last time I had a problem with my subscription, the call was only around 5 minutes and it was cheap. I think it's just an additional Php20.00 on my cellphone bill. But you can also call them via Skype for free (so they say. Haven't tried that avenue myself.)

Good luck and see you in Middle Earth. If you happen to be in Imladris, say hello. There are a lot of Filipinos and SEAsians in our kin. :3

Edited to add:

Didn't see your siggy. Still, if you ever find yourself in Imladris...:3

As Yula pointed out, he's simply trying to enter the codes in the incorrect location. He needs to enter them in the LOTRO store in-game.

Originally Posted by Hrodberht

As Yula pointed out, he's simply trying to enter the codes in the incorrect location. He needs to enter them in the LOTRO store in-game.

On his first post he said that he's clicking on the Redeem Your Points Now button, and as far as I remember, that's in the Store. Hence the advice on him giving CS a call.

Originally Posted by Michikoh

On his first post he said that he's clicking on the Redeem Your Points Now button, and as far as I remember, that's in the Store. Hence the advice on him giving CS a call.

He also states he logged into MyAccount - tried to apply the code. I am not sure exactly what he did. Both MyAccount and the Lotro Store have a Redeem interface. Considering he is not located in the USA, it is worth explaining exactly how to do it correctly. I hate for any more time to be wasted. Or money spent on an international phone call when it is an easily corrected pilot error.

Yes i did go in-game and tried to redeem them all Lotro Store>>>Add Points>>>Redeem Points. Well the CS said"

"Greetings ,


Thank you for your inquiry.

We do apologize for any inconvenience, but we were unable to verify the points codes you provided. We ask that you please send screenshots of the codes on the cards. Additionally, these cards may not have been properly activated at Walmart.

If you have any additional questions or concerns, please respond to this email and we will be happy to assist you. Please do not update the default subject line in your reply.

Thank You,
Turbine Customer Support

Turbine, powered by our fans."

i guess Wal-Mart is the problem :/


@Michkicoh i'll be sure whenever i switch to a different world ill try Imladris

Originally Posted by zeprinceoffrance

i guess Wal-Mart is the problem :/

Wal-Mart a problem? Say it ain't so!

But, yeah, I'd have your dad email you pics of the cards to be sure he didn't mistype something if CS can't verify the codes. If that doesn't fix it, then go ahead with the (yet again) email to CS.

Originally Posted by Yula_the_Mighty

He also states he logged into MyAccount - tried to apply the code. I am not sure exactly what he did. Both MyAccount and the Lotro Store have a Redeem interface. Considering he is not located in the USA, it is worth explaining exactly how to do it correctly. I hate for any more time to be wasted. Or money spent on an international phone call when it is an easily corrected pilot error.

Mmm...I think the reason why he went to MyAccount was because MJK47 advised him to try to log on there so he can double check if what his dad gave was a time card or a point card, since the LOTRO Store could not verify his codes. I tried logging in to MyAccount right now and can't see a Redeem Your Points option. I see Activate Product Key and add a Game Card option though. Maybe I'm looking at the wrong place. That feature would be great if you're trying to get Turbine Points and you're using a different computer. :3

Oh, and Php20.00 is only about 0.45 USD. It won't burn a hole in your pockets.

Originally Posted by zeprinceoffrance

<snip>

i guess Wal-Mart is the problem :/


@Michkicoh i'll be sure whenever i switch to a different world ill try Imladris

Aww...I hope your Dad kept the cards. Just ask him to snap a photo of them so you can send them to Turbine CS. I hope they work something out on their end so your Dad won't have to go back to Walmart and have the cards activated. If in the event that he does, I also hope he kept the receipt. >.<

And since Elendilmir is the unofficial Oceanic server, I'm sure you'll have plenty of folks to play with in our timezone. I personally know of a bunch of people from Imladris who transferred there recently (mostly SEAsians who are currently living in Australia) so you'll meet your fair share of your fellow Filipinos there.

Cheers!