We are dealing with a complicated distributed real time client server application. It is often very difficult to reproduce, find and fix defects. It is very common to run into a situation where a non-live test facility can't help the developers.
You are forced to put data collection into live - do the data collection in a way that doesn't negatively impact your customers. Assuming you get good data, you develop a fix that you can't test. You put the "fix" in live and hope.It is all about dollars. Somewhere there is a team of Decision Makers (DM). All these proposals have been made:
1) Development - We can fix it. Give us the authorization to make Draigoch our highest priority. Let all other tasks slip until it is fixed. DM - Denied. Costs too many dollars. Reduces revenues.
2) Customer Service - We can help all the customers that put in tickets. Give us the authorization to use over time to get the staff hours. Let all other tasks slip if necessary. DM - Denied. Costs too many dollars.
3) Customer Service - Let us turn off the instance while Development fixes it. See 1. DM - Denied. Costs too many dollars.
4) Add other alternatives.
It all comes down to the DM deciding it is not a big enough issue to require the resources to solve the issue in a timely fashion. The only way we have of changing the DM is via a Net Flix reaction.
A) Hundreds of posts a day. Keep it up for weeks.
B) Quit playing the game - note in the feedback - Fix Draigoch I will come back,
C) The entire customer base boycotts the content. Refuses to buy it. Turbine has a product that is not being used or bought.
D) Add other ideas.
IMHO - There is not a sufficient customer back lash to get Turbine to sit up and do anything. There are lots of people running the instance and happily completing it. If they are like one of my best friends, the failure rate is extremely low. I think he only had one failure in 2012. He knows exactly which person caused Draigoch to go Brain Dead - How this person caused the instance to lock up.
Er, it would hardly take much time or manpower for a GM to run a script that kills him and spawns chests. We had him freeze after all FMs were done at 52k morale. We had a GM respond and tell us he could do nothing. In that same amount of time, he could have run said script.
Last edited by Hrodberht; Jul 30 2012 at 03:27 AM.
IMHO - There is not a sufficient customer back lash to get Turbine to sit up and do anything. There are lots of people running the instance and happily completing it. If they are like one of my best friends, the failure rate is extremely low. I think he only had one failure in 2012. He knows exactly which person caused Draigoch to go Brain Dead - How this person caused the instance to lock up.
Maybe your friend should tell Turbine how to fix it since they know exactly what caused it to bug.
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Originally Posted by Yula_the_Mighty
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