We'are aware that our systems are currently experiencing some problems with the Account Management website and any updates on it, as well as card updates, point code redemptions and point purchases. These issues may also cause problems when attempting to log into the game or any of the community sites. We're looking into the underlying issue, and will have it resolved as soon as possible.
We'll will post again in this thread when the problem is fixed.
Victorie
Last edited by Victorie; Apr 27 2012 at 12:08 PM.
LOTRO Support Page & Knowledge Base
To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"
English Account/Store Support is available at 855-WBGAMES or (781) 407-4020.
Sunday - Saturday from 10:00 AM to 7:00 PM Eastern
Turbine Customer Support
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Join Date
Feb 2011
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481
Re: Account, Billing and Purchase Issues
Hey all,
These Account issues with our system have now been resolved. Players should be able to update cards, redeem Point and Game Time Codes, log in, buy points, etc.
If you experience issues at this time, please contact Account Support via the information in my signature.
-Carpe Noctem
LOTRO Support Page & Knowledge Base
To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"
English Account/Store Support is available from 10:00 am to 7:00 pm, 7 days a week. (GMT -5). 855-WBGAMES (855-924-2637)
Turbine Customer Support Online status:
Turbine Customer Support Online status:
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