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  1. #1
    Junior Member Online status: Bosley56 is offline Reputation: Bosley56 the Neutral
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    Installation Issue I require help for.

    Im not sure how often people have this problem. ANd if it's already been addressed I apologize. But i've been having a problem where when I begin the installation process. It downloads fine for a bit then a window pops up saying an error occured with the lotrostandard file. I check for a solution and all it does is terminate the program. Now i've been dying to get back into this game for a while now and this problem is hindering my progress. Can anyone help me?

  2. #2
    Turbine Customer Support Online status: Mirthgar is offline Reputation: Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte Mirthgar the Neophyte
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    Re: Installation Issue I require help for.

    Quote Originally Posted by Bosley56 View Post
    Im not sure how often people have this problem. ANd if it's already been addressed I apologize. But i've been having a problem where when I begin the installation process. It downloads fine for a bit then a window pops up saying an error occured with the lotrostandard file. I check for a solution and all it does is terminate the program. Now i've been dying to get back into this game for a while now and this problem is hindering my progress. Can anyone help me?
    Make sure that you (temporarily) pause or disable your antivirus programs active scanning, and if using Vista/Win7 that you launch the lotrohigh.exe file using right-click > run as administrator. Lastly I'd also check to make sure that "Data Execution Prevention" (DEP) is not enabled for "all programs" (just critical Windows files and services).
    -Helpful Turbine Support Links-
    Note: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book.

    Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  3. #3
    Junior Member Online status: Bosley56 is offline Reputation: Bosley56 the Neutral
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    Re: Installation Issue I require help for.

    Many thanks. I can now enjoy me some lotro again. :>

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