Recently I had saved up over 200 seals to barter for the next piece of my armor set. So I went to the barter NPC, and mistakenly bartered for the wrong item. It was my fault, I had the wrong armor set selected, and didn't realized my mistake until I bought it. I immediately submitted a ticket, but the GM refused to reverse the transaction.
So I propose that Turbine allow for a short period of time (30 minutes or so) that will allow you to refund an item purchased. That way if you make a mistake, you can fix it within a short amount of time. A short time period is required so that players don't take advantage of the situation (e.g. buy something, use it in a raid, return it).
Other MMO's have this short refund period, and I think it works well.
The GM refused? Well yeah possibly because he isn't allowed to give out game currencies to anyone. I think technically it is possible and since seals are not purchasable with real money they really should do that.
I lately destroyed my Isengard preorder Mount that i got on a new rolled character. I have put in a ticket and the GM kindly gave it back to my via mail. He just used 1 of my 3 action points (or how they are called) that you have in one year to do that. I think (and thought) they should use these action points to undo a wrong barter action and refund you your barter currency via mail. Nothing bad about it.
I went to the Galtrev Draigoch armour vendor this week to redeem the shoulder token, as I started to scroll through the list to find the right piece I hit the barter button instead of the arrow button, my heart sank as I was now holding the wrong shoulder piece. My friends immediately told me to file a help ticket explaining what happened. A GM responded within 30 seconds and swapped out the shoulder piece for the correct one I needed.
It was explained to me by the GM that they will do this a set number of times for a player and that I had used up one of my get out of jail free cards.
Perhaps that is why they couldn't help you? Did you try asking for the correct piece instead of a refund?
"Accept the things to which fate binds you, and love the people with whom fate brings you together, but do so with all your heart." - Marcus Aelius Aurelius
IMHO - The game policies and software work the way it does because anything more would require Turbine to expend more dollars than Turbine is willing to spend.
The old policy. Each account got one free get out of jail card. Use it for just about anything. Once used you could never get another one.
As to whether the new or old policy is better, that is up to the customer base to decide. I do know a lot of people hated the 'You only get one" card policy. A lot of players do not like the new policy.
It is pretty clear that this policy is not well liked. Perhaps the best solution is to not fix any customer mistakes. Look into a software implementation where you can undo your purchase before you log out as long as you do not equip, copy it to your wardrobe or put it in a cosmetic slot.
Last edited by Yula_the_Mighty; Apr 16 2012 at 03:23 PM.
Unless stated otherwise, all content in this post is My Personal Opinion.
A idea Turbine can do is lock Items your class can not use. It should have a setting to Show by Class.
Ya I know some classes like Tanks can use lighter armour. They can have another setting for Champ,Captain and Gaurd Set by Light medium or Heavy armour.
Hunter, Burgler and Warden. Have Heavy Armour Blocked and a feature to block Light armour
RK, LM, Mini, Light Armour. Have both Medium and Heavy Armour blocked feature.
Or the same setup but with colors. Red means Can not use, Green mean can use, yellow Can use but not a good idea.
THis system allready sort of excists.
Galtrev/Draigoch armour: There is a dropdown menu to select a class, and it will just show that armour set.
No need to hit arrows searching for the correct one.
Ox-Clan: You barter for it at your own class trainer/trader. Very hard to buy the wrong piece here. ( not even sure you can talk to other classes traders) You can only make the mistake of buying the wrong piece from a set.
There is also a drop down menu here, but the problem is the names don't correspond to the actual armour set name.
This can make it very confusing.
For OP: Yeah, it's a shame to loose your hard earned med and seals. But think of it this way, you have got the start of a second armour set!!!! ( )
The policy ( refund if you can't use, no refund if you can use) is pretty clear and makes sence.