Thread: Lag

It's getting to be ridiculous.

This is what Sapience has said about the lag.

It's true, lag is a very tricky thing to pin down. The potential sources of lag are complex and not always where you think they are. We had an issue that was addressed that caused a memory related lag problem. This has been completely addressed and is no longer the cause of lag on our servers.

As I mentioned before it is impossible to 'fix' all types of lag because the overwhelming majority of what is perceived as lag usually falls somewhere between the end points. That includes your home network, the various networks that internet traffic is routed through, and there are even cases where "lag" isn't' what you're seeing at all but simply performance issues with your PC trying to do more than it can handle and getting bogged down in the process. It can even bee a NIC driver that is having issues.

Ultimately, we can control one thing and that's our server's performance and the network stack on our systems. To the best of our knowledge, this is all working as expected.

I guarantee you it has nothing to do on my end. I have a brand new computer, upgraded video card and cooling system, 12mb internet connection, etc. If this lag is not because of your servers and it is actually on us, then is it just a coincidence that 50+ players in RvR fighting all "lag" at the same time??

The lag is so bad at times players literally freeze up for 5-30 seconds at a time. People are asking if it's just them but sure enough it's not. I know this is the monster player forums, but it's not just happening out here but in PvE land as well. Raids have been wiped because of it, it happens every day. I've been shrugging it off since U6 until I read what Sapience wrote about it being on our end and everything is "working as expected."

Fix your damn servers Turbine.

It doesn't appear to be just lag anymore either. There's at least three people (including myself) that have been vocal on my server about random client crashes. And not just every once in a while, but 2-3 times a night after severe lag spikes. (This knowledge is based solely on creepside on Ark, as I've not been spending enough time freepside since U6 to hear any issues or have any myself).

Tonight I was lagging terribly, no matter where I was on the map, as was my tribe mate that I was roaming the map with. And twice tonight I had a random client crash preceded by massive (screen blanking - and tribe mates have had this type of issue as well) lag. There was no massive RvR action on Ark tonight, and in both cases I wasn't even near anything that would be remotely heavy on my own machine (once on the path between Grothum and Ost and the second time between EC crossroads and LC, both times with either nothing else around me or one other person).

I agree with the OP. Please do something about this problem. Any worse and parts of this game will become nearly unplayable.

I am on the Windfola server, and also have alot of lag issues...Seems to be more prevalent since U6 . This is happening in alot of areas, but mainly in the higher areas, and , altho I do not do raids, ect , yet, In chat many people are complaining about lag , and lag spikes,So bad that raids cannot be completed, and people miss out on rols, ect.. I with . my boyfriend , another Kin mate was questing , and the rubber banding , and lagging was awful.. I can expect it from my computer sometimes, as I am on a laptop, My Kin mates, I was running with was getting lag and banding too,are on a good PC, great game card , ect, Both play other games. And LOTRO , was the only one lagging. My boyfriend was on SW-TOR it was running smooth,, I know this as , I am sitting withing 2 feet of him, and can see his PC , and game He was lagging , we all have gotten DC'D more then once or twice here lately in the same game time play. Not sure how its players PC's and not a game issue.... LAGTREV AKA GALTREV , up to the new lvls are worse then most.... I could see this as a PC issue , if only a minority of the people were experiencing this, But it seems to be over alot of servers, Questing and Raids ect are getting effected....
Seems like to me maybe the servers need updated or something...For most part my laptop runs this game very smoothly,,, But the lag has gotten worse since U6.....

Obviously this is all one huge conspiracy by the LoTRO player base against Turbine.

Stop making stuff up.

Gotta say, I have NEVER EVER before experienced lag.
(except for the time my cat was playing with my cables
and of course the framerate drop in Galtrev )
Since U6 I am though, with a full client-stop yesterday.
Wouldn't even get past "waiting to log out".
Friend of mine always had lag, but he feels like it
has become worse.

I'm starting to believe there is indeed something wrong,
either with the client, or the servers...

client stopped on me yesterday while in lighting t2 boss fight

a 30 before that the sec i traveled to orthanc instance

an hour after was going 2 the craft area in galtrev

and finally when i was tryin 2 get inside the vault house in stangrad witch was my Q out the game

i have a dam good PC with a very good game card and good connection i dont lag but my client keep crashing


rly hope they fix it


./salute medo

sry for my english

The lag post U6 seems worse than just about any time in the past. There's something bad going on with that code.

This lag can be and has been game changing in some situations. Mostly on the PvE side since the players and their skills freeze up while scripted NPCs like from raids don't. Nearly wiped on Saruman because of it.

It's also really hurt melee out in the moors, can't believe how much of a PITA it is to be killing a creep only to find out 4 seconds later he's 10m ahead of me. Turbine this issue is not on us, and telling us it is is a huge slap to your player bases face.

Is it just me or does this seem just as annoying as the stupid rollback bug (without the actual rolling back part). Turbine had absolutely no idea what's wrong for MONTHS until they finally decided to start using players' clients and information they stored to figure out how to fix it. Sounds like that needs to happen again.

Before U6 I could handle RvR fine, but on the lowest settings, I was still getting around 12 FPS so I was able to play pretty fine. If there were about 3 raids or more I couldn't though.

Now, I can have RvR on the lowest settings, and the connection is terrible. I reached 1 frames per second. Disgusting. While you say this may be my computer, which it partly is, it's a coincedence that this happened right after Update 6.

Originally Posted by aad0italian

It's also really hurt melee out in the moors, can't believe how much of a PITA it is to be killing a creep only to find out 4 seconds later he's 10m ahead of me.

In the same boat as you. You ask in OOC if anyone is seeing the same thing and they all are. Red light Green light all over the moors. The player still updates, but not the creep.

Lets all be patient though, I'm sure they are looking for needles in a needle stack. There is a lot of code to dig through and it may not be as simple as x causes Y it may be A causes B which causes C which causes...z.

Seven second lag spike today in NON PEAK time (3pmcst), all creeps were effected by it. (Asked in ooc).
Meanwhile PVE side, I'm taking neighborhood walks waiting for NPCS to open chat boxes with me to turn in quests...

Honestly...

FIX THIS!!

It's almost as bad as the skill lag bug we had a few months ago, or the rubber banding/inviso walls garbage that happened back at MOM.

Nothing like trying to heal through a 7 sceond lag spike...out of nowhere.

Does Turbine need us to send our OLD memory cards in to upgrade their poor coding?? Let me know, my old Nintendo 8 bit is around here somewhere...

Good grief...we'll start a collection for you...

This is getting to be unplayable. Today in the Arkenstone sandbox there were only about 20 creeps and freep combined fighting and you couldnt get 5 seconds without lag.

Agreed. Also I don't know if this is from the lag or not but last night in a raid for the first RvR encounter I got WL banner bugged on me, no big deal relogged it happens. 5 minutes after that we had another RvR encounter, got the poison cloud from a spiders pet bugged on me. Ughh annoying but whatever, relogged again. 5 minutes after that we had another RvR fight, and I got blight bugged on me. No idea if the lag and those are related, but regardless it's super annoying.

That was incredibly frustrating, having to relog after every fight, are you effing serious?! The lag is making the moors unplayable for lots of people, locking up their entire game not being able to fire off any skills. And according to Turbine, all of this lag is "our fault." BS!

Fix the lag.

Fix the bugs.

FIX THE MOORS.

Apparently there's an epidemic of reading comprehension fail going on here.

Guys, Sapience is *not* saying the lag is ALL on our end. He's saying the problem is not with the servers. Period. That means the issue(I'm presuming there is an issue since the reports are too widespread for it to be purely client based) must be with something between Turbine's servers and our computers. Whether the fault lies on Turbine's turf, so to speak, at this period in time we don't know.

Straight to the point, stop making up statements to rage at, it's not helping anyone.

The lag has wiped our orthanc raids countless times since U6. We've had the RK/wl bug wipe us several times because of the server lag.

Absolutely ridiculous in the moors too.

For Turbine to even mention that this "Lag" issue is on the user end is a DISGRACE. Stop being cheap and upgrade the servers.

I can assure it is not my computer nor my internet connection. Servers are overdue for replacement. Have been for a few years now.

Ettenmoors Lugazag Y-road: I use tracking skill, nothing happens, I proceed to Orc-camp and only when I reach the entrance I finally see the message 'nothing on track'. At that point I was alone so the lag was no result of a massive amount of players.

That lagspike was about 10 seconds and as such the longest one I experienced, the usual lagspikes are some 2-4 seconds.

Whatever solutions Turbine brings in ( http://forums.lotro.com/showthread.p...50#post6073950 ) its not doing the job, pre U6 lag still exists and is experienced by multiple players all over the globe at exact the same moments and it is present in pvp as well as pve.

This will be an issue that hurts them, to bad really U6 is a pretty good release overall in terms of content and PvP attention. I logged onto ridder saturday night about 1030 server time on my warg, immediately had lag. Hiccups in movement, delayed tracking (someone else mentioned that in the thread as well). Players will put up with a lot, because the game overall is pretty good but lag is a game killer.

Blame the end user thats fine just fix it, no one likes to play a game with lag.

Lag is an issue overall in the game for us, though it is most noticeable within the Ettenmoors. Nothing like seeing freeps discover how to jump in to hyperspace after running in place for five seconds. Unfortunately this discovery usually results in mass casualties as our pixels just can't handle the new method of travel.

The most defeating part in all of this, along with Turbine placing the blame upon it's users, is having lag occur at the worst possible time. Not just in PvMP, but in the PvE raids. Lagging at the crucial time of applying super bubble to tank and three seconds later to find it went off but the tank still died is enough to make you want to punch through your monitor.

Unless everyone has the same ISP I don't think all this coincidences of people having the same lag, at the same time, in the same place, can be explained beyond solar flares.

If Turbine has to shut the game down for a few days to set up the new servers I'd sure as take a bite to that lull to be able to see a massive improvement in feel and gameplay afterwards. Otherwise the lag in this game might just be what ruins Turbine.

Put it this way, players in America and in Europe are being affected.

Originally Posted by defrule

Put it this way, players in America and in Europe are being affected.

put it another way. PvP is about the only reason to be VIP in LOTRO, everything else can be bought with TP earned in game (for the most part). Fix the lag in the moors.

FIX it turbine, Sapience you know the problem are the servers, it have nothing to do with my computer or internet provider i never had this issue before. It has been happening since U6. Now i can barely play in the moors, its horrible, the reason im VIP its because of pvp.

C'mon people, it's quite obviously not turbine's fault.

Yes, the lag is affecting people on at least 5 different continents, dozen's of countries, thousands of ISP's and an infinite number of different computer hardware configurations; but the common denominator here IS NOT TURBINE. It's us because...

...

...

I lost my train of thought.

Crashed 3 times yesterday in a row, as the only healer in our raid we got severely pwned, I just could log after a crash and say 'damn internet I crashed' then again screen froze.

Getting lag on Landroval here too and I'm not alone, I used to only really notice the lag in the Moors when there's a couple raids out there running around but I've been on early as 5 in the morning and been getting this awful delay with abilities, people walking in place, It's pretty bad.

I really do hope that everyone who is suffering from this "Mystery" problem sends in a ticket...attached is a snippet from one of mine...


Greetings Daniel,
Thank you for your reply. There were some latency issues after Update 6 launched but they should have cleared up by now. If you are still experiencing persistent connection issues, we do not believe this is being caused by the game servers.
To better aid in our troubleshooting there is some detailed system information we would like to review that can help. Please follow the steps in the article here to create and send us your systems msinfo data in your reply.
Turbine, powered by our fans.


And for the past weeks its just been me sending them my PC specs/ISP etc etc.....and them telling me to stop firewalls...check Cable modem etc etc...and now the new one is to try the "connection speed" in the troubleshooting options from auto to 28.8......then 128... and i'm now waiting from them to tell me to try 56.6

Dan

Gil/Tom/Arp
Shield Brothers

Originally Posted by Gilarianen

I really do hope that everyone who is suffering from this "Mystery" problem sends in a ticket...attached is a snippet from one of mine...


Greetings Daniel,
Thank you for your reply. There were some latency issues after Update 6 launched but they should have cleared up by now. If you are still experiencing persistent connection issues, we do not believe this is being caused by the game servers.
To better aid in our troubleshooting there is some detailed system information we would like to review that can help. Please follow the steps in the article here to create and send us your systems msinfo data in your reply.
Turbine, powered by our fans.


And for the past weeks its just been me sending them my PC specs/ISP etc etc.....and them telling me to stop firewalls...check Cable modem etc etc...and now the new one is to try the "connection speed" in the troubleshooting options from auto to 28.8......then 128... and i'm now waiting from them to tell me to try 56.6

Dan

Gil/Tom/Arp
Shield Brothers

Wow, the excuses are getting to be ridiculous. It's like Turbine sent out a memo to all of their staff telling them to come up with whatever BS they can to try and convince us it's not their fault. What a slap to the player bases face.

Originally Posted by aad0italian

Wow, the excuses are getting to be ridiculous. It's like Turbine sent out a memo to all of their staff telling them to come up with whatever BS they can to try and convince us it's not their fault. What a slap to the player bases face.

I hate to go all conspiracy theorist but it does FEEL that way. Intended or not the response from the devs has been terrible on this one.

Originally Posted by Thorgrum

put it another way. PvP is about the only reason to be VIP in LOTRO, everything else can be bought with TP earned in game (for the most part). Fix the lag in the moors.

You don't have to be VIP to pvp on either side, there's no point in paying for a shoddy product anyways. The current lag is as bad or worse than the server line rollback issue during late Mirkwood era.

Here to post my rant about the lag. I can't believe that Sap or anyone is trying to pin any of the recent lag (since U6) on anyone's client side or ISP. It is simply fact that everyone in my raid lags at the same time (IE: Skills don't go off, can't move, targeting system gets screwy) and it's causing raid wipes in our PvE. One example is experiencing lag when running/jumping when acid rises in the Acid wing of ToO.

And what's up with the quest "Spawning Evil"? You accept it and suddenly every quest item from every quest (even ones you did a really long time ago) is clickable and every NPC wants to talk to you about the Spawning Evil quest. Seems like something makes that many changes to NPC's and quest items would cause a lot of server stress.

Ultimately the users are the ones suffering from the lag, so the "Everything's working fine on our end" responses are pretty lame and dissatisfying.

Honestly, you think they're going to start being honest now?

If (I haven't seen the posts) Turbine is honestly passing the buck on the new lag and instability in the clients since U6, they need a far better testing and development team. There is no doubt at all that this is a result of recent changes. Before the updates: the only lag I ever hit in the moors was the first initial load of a freep raid. After that, all was well for hours. After the updates, (I'll use a list for this since there's more to say):

1. frequent client freezes during a lag pocket or whatever you want to call it. "Frequent" varies from a couple of times in a couple of minutes, to once an hour or so, to once in an evening of playing. It's not consistent in my experience. "Severity" ranges from 30 seconds to crash out. The console will report that the connection to the chat server is lost, and if you're lucky, it'll come back. If you're not, you're told you've lost connection to the server, and have a "Quit" button presented to you.

2. "Low framerate storms" I'll call it, when all of a sudden for no discernable reason, the framerate of the client drops so badly that the difference in FPS can be seen. It probably drops to sub 10 FPS (normally I run at 50+), and everything is "choppy" feeling. This generally clears after about 2 minutes. Why? Who knows.

3. Random crashes. I've "only" had two of these so far, once in the Moors, once at the Barrowdowns (last night). "Only two" is a large increase from pre-U6, "the LoTRO client never crashes for me."

When a #1 appears, it is commonplace that someone in Moors OOC asks, "really bad lag spike just now, did anyone else get that?" and many people respond yes. All of us? At once? In different places in the world, with different ISPs and different hardware configurations? Really?

For Turbine to deny this is on their end is just obviously wrong -- they're uninformed or unskilled in determining the cause.

The sad thing is, they won't even see this thread, because they seem to ignore this forum.

Guys/Gals, there is a massive thread in the General Discussion forum, and Mithgar is asking for ppl to reply to the question stated in his/her post

http://forums.lotro.com/showthread.p...=1#post6089774

Dan

Awesome, the devs still are not experiencing the "imaginary" lag we all are.

Originally Posted by Sapience

To answer your question, yes we do play. In fact I played both Saturday and Sunday this weekend for several hours both days. My better half was playing in the same room and neither of us experienced any lag or hitching. It might be easy to say our proximity to the data center is why, but that would mean that the problem would be outside our data center and to make it clear that proximity wasn't a factor I should point out that she was grouped with friends from the UK. Neither commented on lag or hitching during the 4-5 hours they were grouped.

This AM, just to make sure I wasn't having great luck, I checked with a number of other employees who play and they also mentioned that they experienced no lag nor did anyone (including again, players from other countries and widely dispersed around the US) comment on having issues.

Even within this thread you have players commenting that they are not experiencing the lag that some are reporting.

This makes it very difficult to isolate the cause of the problem, especially as our internal scans continue to come up empty in terms of issues with our servers or data center.

We will continue to monitor our systems, but at this time we have no reason to believe this is a server issue.

Originally Posted by Sapience

I predict potential disappointment. To make things very clear, we aren't saying it's not us and it's entirely on your end. What we've said is that we are monitoring our servers and so far have not seen any evidence of an issue on our end. That said, a lack of evidence doesn't mean there isn't an issue. Only that we aren't able to isolate a cause within our servers or replicate the issue ourselves.

It's clear there is an issue somewhere, but the fact that it is not happening 100% of the time to 100% of players makes it very very difficult to track down and isolate (whether it's us or somewhere out in the world).

This is why we're now asking for details from those experiencing the issue in the hopes we can find something to work with. It's very hard, impossible really, to 'fix' something you cannot replicate. How do you test the fix of something that never happened for you? I think we can all agree that it would be very difficult and frankly it would be as likely to make matters worse as it would be to improve anything.

So please provide the information Mithgar as requested and we'll see what comes out of the investsigations.

Originally Posted by Celestrata

Freawaru, if you submitted a ticket in-game, then you've contacted our in-game GM staff. The GM staff are not members of our technical support team and cannot assist you with an error such as this.

In the post that you quoted, Mirthgar gave a link to our online support system, http://support.turbine.com. In order to get assistance and have our team look into your particular issue, you need to open a ticket with them through that website. When you're submitting your ticket, make sure to choose "Tech Support" from the list of available support teams.

So, to answer your question, no, do not submit a bug report on this. Submit a ticket to technical support. I hope that clarifies things some. :3

Let's make sure we are submitting tickets to tech support.

before update 6 I was happily playing the moors with full maxed out graphics and marvelling at how wonderful it looks when freeps die in raids - now I run the lowest of low graphics, time out (freeze) for 30-120 seconds when anywhere near a raid and have at least 3 random client crashes every night (Eldar server).
During these periods of freeze my cpu spikes to 100% with contention between the lotrclient.exe and audiodg.exe - this led me to downgrading sound performance too, again to little effect.
So now everything is set to 'crapola-setting' and still the problems persist - so from great experience to worst-ever in one update (if I delivered a code bug like this in my job I would get the sack - imagine telling your clients that they must downgrade their experience to run it at all - mind-blowing => in my world performing an update release should leave the client in the same or a better state - never in a worse state)...
my pc is not the best in the world but it is 64bit(win7) with 8gig of ram and 4 cpu cores - it happily copes with almost anything I throw at it - so for this app (LOTRO) to suddenly cripple it like this is a clear indication that there is a problem with the client since update 6.
Fortunately I am not a subscriber, or I would be demanding money back at this stage, however I have sunk some money into this game and expect a solution of some kind hopefully sooner rather than later...

Bump.

When the raids start up Vanyar (one of the biggest pvp servers) in the evening, the lag becomes VERY bad. I mean VERY bad.

Guess what Turbine?

It's still not fixed.