Thread: Efforts towards fixing the lag

It has just been confirmed here: http://forums.lotro.com/showthread.p...50#post6073950 that the lag on Turbine's end was, in fact, successfully solved in the most recent hot-fix. This means, as per Sapience, that the lag we're all experiencing must be on our, the players', ends.

I can confirm that lowering the graphics options does not help, lag-spikes, lag upon leveling/crafting, etc. all still occur.

When I get home I'll try things like driver re-installs, look into my network/router a bit more. U6 is apparently not cooperating with our (people still having lag) systems despite the fact that Turbine's servers are working as expected, so lets try to track this problem down! Please share any suggestions or solutions.

Yeah, the end of the old thread made me laugh.
I guess with release of U6 all of our PCs / home networks / ISPs decided to have mysterious issues at the same time every now and then.

Originally Posted by Hydragyrum

It has just been confirmed here: http://forums.lotro.com/showthread.p...50#post6073950 that the lag on Turbine's end was, in fact, successfully solved in the most recent hot-fix. This means, as per Sapience, that the lag we're all experiencing must be on our, the players', ends.

The general player experience as reported points to the lag being on Turbine's end.


I'm thinking of filing this in the Draigoch category.

the hot fix did help some... ppl are not lagging left and right anymore.
But lag spikes still occur much more often than before U6.

And i personally have this mysterious freezes ever since U6. Twice or so per hour char gets frozen for 30secs -2 mins...
Cannot move, use skills, etc... Incomng traffic is ok, se other chars, chat . But outgoing traffic just about stops...

I admit there is always a possibility of some reasons for lags on the player's side.

I believe it can be seen as a coincidence when all 6 members of a Foundry run have the same kind of a lag (very slow response on skills, some skills in a skill queue may just be canceled) during the same fight. And the simultaneous 'Laaaaag' shouts in GlobalLFF only make this coincidence more weird.

I did notice that the probability of the lag was reduced after the hotfix. I don't have delays while buffing my group before each fight anymore.

Originally Posted by Hydragyrum

It has just been confirmed here: http://forums.lotro.com/showthread.p...50#post6073950 that the lag on Turbine's end was, in fact, successfully solved in the most recent hot-fix. This means, as per Sapience, that the lag we're all experiencing must be on our, the players', ends.

Well if the PR department says it's so, it must be so. Guess I'll buy a new system, and have my IP install new lines.


Edit: To be fair, yes it has improved, but the root of the issue still need to be found/fixed by Turbine. I bet those IT guys are about coffee'd out.

I can't speak for all servers but on Brandywine the patch definitely helped some. It's not as bad as it was immediately after the update, but there is no doubt that there is still server side lag.

When you're in a raid and all 12 people have severe lag at the same time and they're spread out across multiple countries that's server side, not client side. And yes, this has happened since the patch (multiple times).

Turbine has more work to do.

I noticed the lag got a little better after the patch but for turbine to say its all on our (players) end is a load . There is no way that a whole group lags at the same time in the same place over their own pc / internet connection. Its to the point where its interfering in battle I for one reinstalled all my video and sound drivers , tried playing with no sound, turned down the graphics to low , heck i even tried turning all other programs off , and guess what nothing made a lick of difference. So turbine i would love to meet your group of magical programers that made all our computers obsolete or maybe just maybe you could fix the lag ?

My kin's experience on Ark has been that the "fix" made things good for about 24 hours - and it steadily got worse by the day and by Sunday many things were an exercise in futility. It seemed a little better yesterday, but there is no doubt there is something seriously wrong with the servers.

We have members from Boston to California to New Zealand who all lag-out in different areas of the game at the same exact time. Often. Regardless of what they are doing in-game. This is not a client-side issue. The other night in Orthanc, I could jump in the air and remain airborne for no less than 4 seconds at some points in time. Pre-U6, I would get lag in exactly 2 scenarios: while targeting a mob with multiple rows of debuffs - or moors fights with lots of people around (2 raids +). That's it.

Needless to say, this makes some content virtually impossible to deal with as intended... and closing a thread while inferring that tens of thousands of players need to look into the issue themselves is not exactly useful recourse. It also leaves players feeling helpless and will no doubt cause many to perform time-intensive tasks on computer systems that aren't any more "broken" than they were before U6. That's a fact.

Originally Posted by Yosoff

I can't speak for all servers but on Brandywine the patch definitely helped some. It's not as bad as it was immediately after the update, but there is no doubt that there is still server side lag.

When you're in a raid and all 12 people have severe lag at the same time and they're spread out across multiple countries that's server side, not client side. And yes, this has happened since the patch (multiple times).

Turbine has more work to do.

Amen and seconded!!! In our raid, just last night, many times we all lagged out at the same time and we lit up Vent all at the same time. Oh...how odd...If its MY cpu then wouldn't my vent also lag out when the game lags out? Fact is that since everyone IN GAME all lagged and nobodies vent lagged, my experiences say its all server side. Oh and that doesn't count the random times people's clients froze or crashed or they went LD from the game but Vent worked just fine and their internet connection was just fine.

Sorry but color me EXTREMELY SKEPTIC about the 'fix'....

Judging from Sapience's post and the general consensus among players, while Turbine's servers may be working perfectly fine, there appears to be something about U6 that isn't co-operating with client side computers. Maybe U6 has a compatibility problem with Windows? Maybe U6 has issues with certain ISPs. Neither of these are problems with Turbine's servers specifically, but rather something in U6 itself.

To try to narrow down a consistency, here's some of my system specs:

Windows 7 Ultimate 64bit. Service Pack 1
Hi-Res LoTRO client
Comcast XFINITY basic internet service, Minneapolis area
Motorolla Surfboard modem, Belkin router, all-wired connections

Anything else that would be helpful?

Originally Posted by Hydragyrum

It has just been confirmed here: http://forums.lotro.com/showthread.p...50#post6073950 that the lag on Turbine's end was, in fact, successfully solved in the most recent hot-fix. This means, as per Sapience, that the lag we're all experiencing must be on our, the players', ends.

After the hotfix I DID experience less lag, but I think that's mostly because less people play now then before, because the lag still increases when more people come online.
However, I have a lot less lag then other people on the same server who come from Germany.

I seem to recall a similar thing happening about a year ago, where players eventually ran ping tests and demonstrated the lag was server-side, after Turbine initially refused to acknowledge it. I'm not sure if I'm dreaming this up, or if it was a different game, but I do remember players putting together some pretty extensive data to help Turbine (or another company) pin-point the problem. Maybe something like this can be done again?

I know that I'm experiencing occasional lag-spikes as recently as last night, which prevent me from entering through a door or zone until a few seconds after walking through the portal (my character just runs-in-place at portal entrance for a few seconds), miss timed skills, and rubber-band or be stuck in place for a short time. I can't recall ever having the door and skill problems before last update (although I have rubber-banded occasionally in the distant past).

I've done every one of those previously mentioned time consuming maintenance procedures (luckily I am disabled/retired and have the time to do it) including re-downloading and re-installing the game. I have one of the best ISP's in the country who have spent several hours on the phone with me investigating the problem. I use one of those lag-busting connection services AND Game Booster. And yet the lag AND those pesky random client crashes that have plagued me ever since update 5 continue. And the fact that everyone in my kin and all of my friends and acquaintances on 2 world servers are still experiencing these problems states very eloquently that the problem is NOT with the users.

Turbine, you really need to bite the bullet and pay the overtime for your people to find the problem instead of sticking your head in the sand and blaming everyone else or you are going to lose customers. I love this game and this community but it is getting so very frustrating that it has actually had me thinking thoughts of (shuddering in horror) returning to WoW.

Well, I guess since the problem is not Turbines, my system is no longer compatible with LOTRO after U6 (even though it worked flawlessly before), so all I can do is cancel my sub and quit playing. Oh well.

The situation got better after the patch, no doubt. Yesterday though, we were doing Orthanc acid, and wiped several times in a row... because the complete raid froze while jumping. Of course everybody was dead when movements resumed. We were talking in teamspeak, and everybody experienced the same lag, at the same time. People were connected through different providers, from two different countries. One of us monitored his connection from that point on and saw packet loss go up to about 30% later. This seems a strong indication that there is still something wrong with the server side.

Originally Posted by Dokomo33

I seem to recall a similar thing happening about a year ago, where players eventually ran ping tests and demonstrated the lag was server-side, after Turbine initially refused to acknowledge it. I'm not sure if I'm dreaming this up, or if it was a different game, but I do remember players putting together some pretty extensive data to help Turbine (or another company) pin-point the problem. Maybe something like this can be done again?

I know that I'm experiencing occasional lag-spikes as recently as last night, which prevent me from entering through a door or zone until a few seconds after walking through the portal (my character just runs-in-place at portal entrance for a few seconds), miss timed skills, and rubber-band or be stuck in place for a short time. I can't recall ever having the door and skill problems before last update (although I have rubber-banded occasionally in the distant past).

No you are not dreaming that up. I recall downloading that networking program (wireframe or something it was called?) and participating in the tests that eventually resulted in the fix. In that case the lag spikes were exactly 30 seconds apart and they lasted about 2-3 seconds, like clockwork.

For my Warden, those lag spikes were horrible. They were long enough to screw up the gambit rotation, but too short to recover. These new ones, at 5 seconds or more at times, usually allow me to recover my builder rotation becasue they are so long lol.

When an entire 24 man raid stops moving at the exact same time, thats server lag
When one person out of 24 stops moving and then resumes a few seconds later, that client side.

Now that we know the difference Turbine, please dig a little deeper. Maybe there's something borked with load ballancing, maybe there is still a memory leak, maybe there is something going on with your ISP. I highly doubt that every single one of your customers's machines and internet connections are at fault as you seem to think.

Don't get me wrong, new content is nice and all, but if its unplayable due to bugs or infrastructure issues, none of your customers are going to buy it or play it.


Intel i5 2500
+
8gb ddr3
+
120gb Corsair force 3 ssd
+
gtx 460ti
+
50mbps cable connection
=
5-8 second skill lag and numerous "falling" deaths or broken legs after riding over logs or down stairs.

I could be wrong but I'm pretty sure that it is a violation of the forum guidelines to post comments to a thread that are indistinguishable from a thread closed by the community liason. While the initial focus of this thread is different, the comments following the OP have devolved to a state of effectively repeating that closed thread. I would suggest that subsequent posters temper their responses lest they be deemed to have violated the community standards and have their posting privledges revoked- or worse. There will be no discussion whatsoever of enforcement decisions.

This is clearly a resolved issue. Turbine knows what they are doing and they've fixed the problem in an efficient and timely matter- just ask them.

i would like to complain and hopefully get the help of a GM..

for starters i cant zoom out on my character :/, the mini map a quests have decided to move and i cant change them back (i have tried using control and \, nothing happens) and the stable travel just doesnt work the horse seems to just stop even without lag...

please help

I havent noticed any lag on my end? Anyone know of any Turbine server IPs to do a tracert? that will point to where the lag is coming from in most cases. I remember when WoW was having issues with lag and it was found out that is was part of a server cluster outside Blizzard's realm of control that was causing it. I dont remember how long it took to fix but seemed to have taken awhile.

Originally Posted by bastiat1

I could be wrong but I'm pretty sure that it is a violation of the forum guidelines to post comments to a thread that are indistinguishable from a thread closed by the community liason. While the initial focus of this thread is different, the comments following the OP have devolved to a state of effectively repeating that closed thread. I would suggest that subsequent posters temper their responses lest they be deemed to have violated the community standards and have their posting privledges revoked- or worse. There will be no discussion whatsoever of enforcement decisions.

This is clearly a resolved issue. Turbine knows what they are doing and they've fixed the problem in an efficient and timely matter- just ask them.

Which is why 4 subs here are ending. $60.00+store they are losing.

http://forums.lotro.com/showthread.p...Update-6/page5

When did the U.S. government and EA take over running Turbine? Their closing down the lag issue post and claiming it's on our end sounds exactly like both of those organizations' answers to most of everyone's concerns. If a player in Canada, one in Ohio, one in Texas and one in Indiana all get lag at the exact same time, but the Team Speak server they are on shows no issues, then the issue is server side, not PC side. Furthermore, if three of those players are playing together and one is in a 12 man raid and the other 11 in his raid, who are from all over, are all ALSO affected buy the same lag, it's server side, not PC side.

All four of our group are formally admins on gaming servers in the same community and we have spent countless hours tracking down lag on our PCs and on the servers we were responsible for at the time. One is in IT, one is studying computing in college, one works in the industry and I have been working with and building my own PCs since the mid 80s. To have someone sit back and say "it's on your end" is something we have seen too many times to count and seen proven wrong too many times to count.

I, for one, am sick and tired of wasting time tracking down an issue, that is so obviously the fault of the game servers or poor programming. I pay a monthly membership and though Turbine has the gall to call it VIP, it's more like "We have your money, so shove off..." Fix it, don't fix it, whatever. Just know that I don't have the money to waste on a poorly performing product and I will not continue to do so if it's not resolved soon. THIS is exactly why I didn't go for a yearly membership. I may waste a 3 month membership on a broken game, but Turbine WILL NOT get another dime from me for extra content or anything else, until this SEVERELY broken game is fixed. Telling me it's on MY end when it so obviously is not, is pretty much like slapping me in the face and at nearly 50 years old, I don't let that happen without a response. Twitter, Facebook and every other social network that can be utilized, makes slapping so many paying customers a VERY dangerous idea for anyone who expects to stay in business...

They locked another thread about the same subject in the Tech support forum. Obviously they are trying to cover it up.

What an utter joke. Do the Devs and support staff not play their own game? Stevie Wonder can see the lag on the screen even. I mean come on. I agree, we did a Draigoch raid and EVERYONE lagged and 3 were instantly dead after a 3 second lag spike yet we were all chatting away in vent just fine. This is a total joke and I can see that turbine is willing to really give up what is left of its player database. Thank the lord that Diablo 3 will be out very soon. I can't believe i pay for this junk and then no support on a buggy/laggy server. I have yet to hear a single person in the last 2 weeks state they have NO lag. I guess we need to get EVERY ISP and HUB checked nationwide and worldwide since the only thing working right now is turbines servers. Stop making excuses turbine and fix the issue. You have thousands and thousands of players with the same issues, it can't be ISP, hubs, drivers, clients, etc..... It is 100000% server side. I have been playing for 3.5 years and NEVER had lag spikes, in fact I have been using the same computer for the last 18 months and just in the last few weeks the lag started like for everyone else. How is it possible that it ISNT turbine? We need to all send a bug report in game asking for a refund for our subscription until this issue is fixed. The game is basically not playable in any size group. This has become a solo game with the lag. Good news, the lotro store is working better and smoother and transactions are flawless through the store now after the update on Monday.

Originally Posted by Anier

This has become a solo game with the lag.

That's not helping, either. After an aggravating hour spent on my hunter trying to do run-of-the-mill quests in Dunland I grew weary of skill misfires killing me and spent the evening playing Portal instead.

Which, by the way, is running fine.

However, something occurred to me after reading a remark by Mirthgar (I believe that's his name). He pointed out that LOTRO is quite a bit larger than it used to be...he was talking about people ISP's, but a question arose in my mind...That Other Game does "rolling restarts" regularly and it's a pretty big game. Maybe it's time for Turbine to consider this?

Originally Posted by Klaarg

When did the U.S. government and EA take over running Turbine? Their closing down the lag issue post and claiming it's on our end sounds exactly like both of those organizations' answers to most of everyone's concerns. If a player in Canada, one in Ohio, one in Texas and one in Indiana all get lag at the exact same time, but the Team Speak server they are on shows no issues, then the issue is server side, not PC side. Furthermore, if three of those players are playing together and one is in a 12 man raid and the other 11 in his raid, who are from all over, are all ALSO affected buy the same lag, it's server side, not PC side.

All four of our group are formally admins on gaming servers in the same community and we have spent countless hours tracking down lag on our PCs and on the servers we were responsible for at the time. One is in IT, one is studying computing in college, one works in the industry and I have been working with and building my own PCs since the mid 80s. To have someone sit back and say "it's on your end" is something we have seen too many times to count and seen proven wrong too many times to count.

I, for one, am sick and tired of wasting time tracking down an issue, that is so obviously the fault of the game servers or poor programming. I pay a monthly membership and though Turbine has the gall to call it VIP, it's more like "We have your money, so shove off..." Fix it, don't fix it, whatever. Just know that I don't have the money to waste on a poorly performing product and I will not continue to do so if it's not resolved soon. THIS is exactly why I didn't go for a yearly membership. I may waste a 3 month membership on a broken game, but Turbine WILL NOT get another dime from me for extra content or anything else, until this SEVERELY broken game is fixed. Telling me it's on MY end when it so obviously is not, is pretty much like slapping me in the face and at nearly 50 years old, I don't let that happen without a response. Twitter, Facebook and every other social network that can be utilized, makes slapping so many paying customers a VERY dangerous idea for anyone who expects to stay in business...

You do know the route you take to reach the servers could be much different than the team speak server you are connecting to. Considering you are talking to many many servers on your way to communicating to Turbine, any one of those could have an issue that is not effecting say your team speak.

It could be turbine but its still not out of the realm of possibility that its a server cluster near where the turbine servers are located that are having an issue.

Like I said I remember when ATT servers were having issues and any wow player unfortunate to have to hop through them caught lag spikes. Turbine can be telling the truth, that its not their end. Everthing can be fine for your ISP to but the middle man that is outside your ISP and Turbines domain of influence can cause you to spike.

OK so I went and downloaded wireshark today to see if I could get a graph of the network lag spikes. I used the stting found on this older thread from a year ago:

http://forums.lotro.com/showthread.p...-the-community

I went and logged in and decided to take my Warden and try to solo the watcher (lol). The battle lasted around 10 minutes until I was lifted upside down and killed. During the fight there were 2 seperate instances of having to wait for 4-5 seconds for my gambit builders to fire.

After dying I went into wireshark thinking "aha I will finally at least have a picture of these large lag spikes!"

But there was nothing. Wireshark showed a smoothe network speed throughout. I'm not sure what to think of this. Are our clients all messed up? Are packets still going back and forth from my computer to Turbine servers but for some reason the results are not rendering on screen for several seconds?

Confused.

Originally Posted by Jayarih

You do know the route you take to reach the servers could be much different than the team speak server you are connecting to. Considering you are talking to many many servers on your way to communicating to Turbine, any one of those could have an issue that is not effecting say your team speak.

It could be turbine but its still not out of the realm of possibility that its a server cluster near where the turbine servers are located that are having an issue.

Like I said I remember when ATT servers were having issues and any wow player unfortunate to have to hop through them caught lag spikes. Turbine can be telling the truth, that its not their end. Everthing can be fine for your ISP to but the middle man that is outside your ISP and Turbines domain of influence can cause you to spike.

You are absolutely correct, however the misbehaving server cluster would have to be located pretty near to Turbine's servers for so many people from all over the place to get simultaneous lag. Seems like that would also be something Turbine would want to look into themselves rather than suggesting that we, the customers, track it down for them.

Now that Turbine is responding (just before locking threads), I notice that they don't seem to believe what we're telling them. The lag spikes are simultaneous with others who are widely spread out over the internet using vastly different local equipment. Turbine really needs to look close to home for a solution. If it's not their own servers, it's servers very, very close to them or on a major backbone. Either way, I think Turbine should take the initiative in discovering where the problem lies.

IMHO

Edit:
If this lag isn't coming from Turbine's servers (I'm not fully convinced of that, yet), then what Mirthgar says here about throttling makes some sense. But, it means that Turbine itself is being throttled somewhere and not their individual customers through their local ISPs. Sounds like they are still willing to keep looking into the problem despite the wording of their own comments suggesting that it's probably all on our end. Following Mirthgars instructions to file a ticket and keep it updated will help them immensely in tracking down the culprit. We should all do that.

Customers are routinely upgrading for the most part, so they can play the games they want to play. Better GPU, more memory, new harddrive, OS, everything.

When is the last time Turbine upgraded their servers, assuming they own them and do not rent, which is a possibility since it's not on site? I have no idea. But I bet they upgrade slower than most customers do.

I remember the last time major lag affected the game. It was researched by a customer using Wireshark and found to be coming out of Turbines servers. We were told it was our fault back then too.

I think the same thing is occuring.

It's not unexpected though, keep adding to a game, bloating the software, and if you don't upgrade the hardware to handle it better, you will have throughput issues. And if the number of accounts really is a lot higher since f2p, then unless the servers were upgraded to handle the increased traffic, they won't be able to address it properly at all. There are only so many connections you can have per server before there is a noticeable decrease in performance. That is straight on math. Maybe all those free connections are mounting up and flooding the CPU with tick requests, it outputs fine because it allows itself an amount so that it can do that, but it can't handle all the input in a timely fashion, because it only has so many handles.

March is end of quarter too for financials in most companies. Dare I say there is a relationship between the release schedule and it's price?

Originally Posted by Mandli

If this lag isn't coming from Turbine's servers (I'm not fully convinced of that, yet), then what Mirthgar says here about throttling makes some sense. But, it means that Turbine itself is being throttled somewhere and not their individual customers through their local ISPs. Sounds like they are still willing to keep looking into the problem despite the wording of their own comments suggesting that it's probably all on our end. Following Mirthgars instructions to file a ticket and keep it updated will help them immensely in tracking down the culprit. We should all do that.

I'm curious to see how many of these tickets are closed off with a "sorry there is nothing wrong at this end".

Originally Posted by probitas

I remember the last time major lag affected the game. It was researched by a customer using Wireshark and found to be coming out of Turbines servers. We were told it was our fault back then too.

Wouldn't it be nice if someone where to use Wireshark on our current problems?

I would, but, unfortunately, my knowledge of networking isn't deep enough to do so ...

Originally Posted by Jayarih

You do know the route you take to reach the servers could be much different than the team speak server you are connecting to. Considering you are talking to many many servers on your way to communicating to Turbine, any one of those could have an issue that is not effecting say your team speak.

It could be turbine but its still not out of the realm of possibility that its a server cluster near where the turbine servers are located that are having an issue.

Like I said I remember when ATT servers were having issues and any wow player unfortunate to have to hop through them caught lag spikes. Turbine can be telling the truth, that its not their end. Everthing can be fine for your ISP to but the middle man that is outside your ISP and Turbines domain of influence can cause you to spike.

Yes, I do know that. I also know the other 11 players our friend was playing the raid with weren't having any trouble with their VOIP servers, yet magically all 15 of us had lag at the exact same time in game, for the same duration and some of these players are International. I suspect the effort to coordinate all of our of our lag issues through all of our different providers across the world, would be Herculean. Given that just the four of us on Teamspeak, have four different providers and types of service, I have to assume the other 11 players cause the pool to be even larger.

Go ahead and drink the Kool-Aid Turbine is serving, but it's the same bull EA and every other game company serves when they have an issue that they have caused and either can't find the solution or find it would be too costly to implement.

When customers are reporting "lag" for your product beyond prior norms, and your research and tools can't turn up the issue, the response shouldn't be "Well, that's probably on the users' end", it should be "We need better tools and a better diagnostic process, and will use this incident to guide improvement in those areas. Also, we should extend our investigation outward to see if there is an issue along one of the routes that carries much of our traffic and ultimately all the way to remote test machines, because ultimately our success as a business requires we be proactive in addressing anything that damages the customer experience."

Originally Posted by danno8

OK so I went and downloaded wireshark today to see if I could get a graph of the network lag spikes. I used the stting found on this older thread from a year ago:

http://forums.lotro.com/showthread.p...-the-community

I went and logged in and decided to take my Warden and try to solo the watcher (lol). The battle lasted around 10 minutes until I was lifted upside down and killed. During the fight there were 2 seperate instances of having to wait for 4-5 seconds for my gambit builders to fire.

After dying I went into wireshark thinking "aha I will finally at least have a picture of these large lag spikes!"

But there was nothing. Wireshark showed a smoothe network speed throughout. I'm not sure what to think of this. Are our clients all messed up? Are packets still going back and forth from my computer to Turbine servers but for some reason the results are not rendering on screen for several seconds?

Confused.

If this is the case and it's not caused by their servers, then it is caused by their software somehow. Too many different people are suffering the exact same lag at the same time, across too broad of an area, for it to be each of our individual issues. Either way, the ball is in their court and they need to get into the game and off the bench.

I usually avoid posting in these, as it's going to get locked for us complaining about their product, but this time, Turbine, it's on you.

My system and net connection are top notch, and every group of players I'm with, even after your "FIX" has said
the same thing, the lags and the HUGE lag spikes are there.

Even after your server resets on Brandywine, the Lag is back even if your one of the first few people to log in.

Any chance you can have the design team, engineering, and your outside contractors "Please" recheck, retest, restart, or pray to their machinery?

Thanks!

Originally Posted by Maldrake

Wouldn't it be nice if someone where to use Wireshark on our current problems?

I would, but, unfortunately, my knowledge of networking isn't deep enough to do so ...

I did. It is post #29 in this thread.

Wow, this is a response from Mirthgar on the support forum:

"I understand your frustration, I really do, my point in closing the other thread was just that the original issue causing the very specific instances of server side lag that was being encountered was resolved.

Are there other causes, yes, are they occurring on the servers as we speak, no, if they were there would be a significantly large amount of players all reporting the same exact issues, which we do not have currently after those recent updates. If you are continuing to experience connection issues they will tend to manifest in similar ways, the difference is the scope of people affected."

Sooo, they fixed the lag, and it is no longer occurring on their servers. Also, apparently 14 pages of complaints was not enough.

So for all of us still having lag issues, we are SOL and may as well just quit playing. Way to go Turbine, outstanding customer service...

Originally Posted by Maldrake

Wouldn't it be nice if someone where to use Wireshark on our current problems?

I would, but, unfortunately, my knowledge of networking isn't deep enough to do so ...

Turbine has their client installed on every customer's machine, and should have built automated diagnostics and reporting into it. It's a bit boggling that they can't collect the information they require already.