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  1. Feb 06 2012 04:40 AM #1
    Junior Member Online status: Harada is offline Reputation: Harada the Neutral
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    Angry Premium to VIP cancellation problem

    Well to start off I upgraded to VIP for 3 months then cancelled right away to keep from getting a re-occuring charge. everything went fine then I was booted from the game and all of a sudden went non-vip. I don't want to reactivate it because I might get charged. Is something wrong? I wanted to VIP but now it's gone...
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  2. Feb 06 2012 04:43 AM #2
    Grand Member Online status: Catisa is offline Reputation: Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads Catisa the Watcher of Roads
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    Re: Premium to VIP cancellation problem

    pretty sure you need to wait like a day to have the whole thing processed before you cancel otherwise the cancellation actually cancels the entire sale
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  3. Feb 06 2012 04:43 AM #3
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    Re: Premium to VIP cancellation problem

    I guess I should add that I bought VIP about 8 hours ago, not 3 months ago like I made it sound.
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  4. Feb 06 2012 04:44 AM #4
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    Re: Premium to VIP cancellation problem

    Quote Originally Posted by Catisa View Post
    pretty sure you need to wait like a day to have the whole thing processed before you cancel otherwise the cancellation actually cancels the entire sale
    So is it safe then to re-activate it? I used a debit card and said that I am currently unable to get my checking balance.
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  5. Feb 06 2012 04:56 AM #5
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    Re: Premium to VIP cancellation problem

    I can't guarantee anything, safest bet would be to call customer service tomorrow during business hours and get a definitive answer.
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  6. Feb 06 2012 05:27 AM #6
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    Re: Premium to VIP cancellation problem

    I agree. I am just going to put it out of my mind for now.
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  7. Feb 06 2012 06:32 PM #7
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    Re: Premium to VIP cancellation problem

    Turbine recommends waiting at least 24 hours before canceling to allow the charge to process completely. They process all payments at the same time in the morning (US eastern time). If you cancel before the payment request is sent, the system interprets it as if you changed your mind and did not want the VIP, so it does not send the payment request. If you resubmit the upgrade request and wait at least 24 hours before canceling it should go through. If there are any problems you can contact Account Management for assistance (check the Moderator's signatures in the stickies for contact information).
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  8. Jul 26 2012 07:08 AM #8
    Junior Member Online status: PunishingStrike is offline Reputation: PunishingStrike the Neutral
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    I also cancelled it straight away afterwards, I got VIP for then rest of the day, the next day I was down graded back to premium, and still was charged!
    I need help!
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  9. Jul 26 2012 11:16 AM #9
    Post Master Online status: Yula_the_Mighty is offline Reputation: Yula_the_Mighty a Light from the Shadow Yula_the_Mighty a Light from the Shadow Yula_the_Mighty a Light from the Shadow Yula_the_Mighty a Light from the Shadow Yula_the_Mighty a Light from the Shadow Yula_the_Mighty a Light from the Shadow Yula_the_Mighty a Light from the Shadow Yula_the_Mighty a Light from the Shadow Yula_the_Mighty a Light from the Shadow Yula_the_Mighty a Light from the Shadow Yula_the_Mighty a Light from the Shadow
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    Quote Originally Posted by PunishingStrike View Post
    I also cancelled it straight away afterwards, I got VIP for then rest of the day, the next day I was down graded back to premium, and still was charged!
    I need help!
    This situation is normal.

    When you buy VIP via MyAccount, Turbine gives you about three days to cancel the purchase. You buy at 11:14 on July 25, 2012. Cancel at 13:34 on July 25, 2012. Turbine treats this situation as a buyer regret. Removes your VIP status. Does not bill you for the purchase.

    You have to wait three days before cancelling.

    In USA, many purchases have s mandatory three day cooling period. The buyer can return the product for a full refund within the three day period. Turbine does not refund subscription fees. Instead Turbine uses a wait two or three days to make sure the customer really wants their VIP status.
    Last edited by Yula_the_Mighty; Jul 26 2012 at 11:19 AM.


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  10. Jul 26 2012 01:10 PM #10
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    You said you were charged. Call Account Support to resolve the issue.
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