Discussion: Crashing increase

I've bugged it, but I'm wondering if people are seeing an increase in the amount of client crashes lately when heading into Isengard, either through things like the Forges daily in Galtrev or instance finder through things like Fangorn's Edge, Foundry, or Orthanc. Several fellow players have experienced it in the past (as have I), but the frequency seems to be on the rise. Even leaving (as in the cave exiting the Forges daily) seems to have trouble. Is this something I'm experiencing alone?

Envoyé par Ardineck

I've bugged it, but I'm wondering if people are seeing an increase in the amount of client crashes lately when heading into Isengard, either through things like the Forges daily in Galtrev or instance finder through things like Fangorn's Edge, Foundry, or Orthanc. Several fellow players have experienced it in the past (as have I), but the frequency seems to be on the rise. Even leaving (as in the cave exiting the Forges daily) seems to have trouble. Is this something I'm experiencing alone?

Haven't experienced any crashes - but system lag starts kicking in around that area. Noticeable difference between Enedwaith and Dunland for that matter, and doesn't really get any better in the Gap or NC. Just periodic lag spikes, most severe in Lagtrev (but that's kinda a given).

Yeah, but I'm talking crashes, no matter where I seem to join the instances (with the exception of the Forges one, that must be traveled to from the NPC in Galtrev). It seems to happen in and out of that place, though other types of travel do not seem to have that problem in town. It's just those Isengard based instances I'm noticing. Friends have it happen almost every single time when heading into Orthanc. I have rarely had it happen there, but it has happened there. It happens almost every time I go into and out of Forges now. It also happened earlier to me when I was in Esteldin trying to join friends in the Foundry.

Can confirm crashes for daily forges quest, fangorns edge and entering ring of isengard via the sewers. Seems to be client dependant.

Envoyé par Ardineck

I've bugged it, but I'm wondering if people are seeing an increase in the amount of client crashes lately when heading into Isengard, either through things like the Forges daily in Galtrev or instance finder through things like Fangorn's Edge, Foundry, or Orthanc. Several fellow players have experienced it in the past (as have I), but the frequency seems to be on the rise. Even leaving (as in the cave exiting the Forges daily) seems to have trouble. Is this something I'm experiencing alone?

No - no client-related-crashes since 2008 (Moria). The last problems afterwards had to do with damaged RAM. Since I removed it - no problems at all again. But I heard of problems now and then from other players. I notice that mainly in the Draigoch raid, when someone looses connection.

I, and the majority of people in my kin or who I group with, find crashes regularly when:

- Entering any instance related to the isengard zone (draigoch seems unaffected by this along with every other instance outside of the isengard zone).
- Walking through area boundaries in the isengard zone.
- Passing through any loading screen in which the end location is part of an isengard instance (going from one boss to the next in Orthanc or retreating).

Bizarrely, I have never had crashes anywhere else in the world. Seems RoI is still buggy.

I've got some crashes on my desktop. At first, crashes without explanation, trying to re-run LotRO will crash immediately with a notice that the GPU has stopped working. Fixed with a reboot. (I have a low-end GeForce 5 series card there.) As far as I can see, this is not repeated on my laptop (GF9600M). To make things more complicated, laptop is 32-bit Win7 and the desktop is 64-bit.

I had a lot more crashes lately, in 12 man skirmishes mostly or when loading into a new ara.

Actually, I've had very frequent crashes lately, which surprised me, and I am seriously thinking of filing a bug report. It usually happens during loading screens, but sometimes in region themselves, e.g. Gravenwood or Isengard proper. Since this the second character with which I play this zone, I can vouch that it wasn't like this with my first character. This is something very recent, though, like of this week or the week before at the earliest, so it must be some kind of bug.

I've found it most obvious with the task board/turn ins at the Rohirrim camp - either taking the quests or handing them in feels like a fair risk, and causes a noticeable number of crashes for me. Unfortunately, I still don't have "Hot Shot", so am going to have to keep holding my breath a few times a day for a little longer...

I've suffered a handful of crashes entering new areas in the general Dunland/Isengard region - entering or exiting the crafting hall in Galtrev being a key one (though perhaps I notice that as it's the most commonly used area-change). However, while it is happening more there than the earlier parts of the game, it doesn't feel it's happening regularly enough to be unbearable, just irritating. In comparison, using the task board usually involves me pre-warning my friends in the party I'll probably drop... and am usually right.

Hmm interesting. I haven't really gone in and out of any zones - other than going from NC to Isengard, but no crashes here. Maybe there's some common thread with hardware or w/e.

Nearly every time two of our people enter the ToO they crash -- same people each time. Seems to be at least 2 times per night we go in there. Heck, when U5 was first released, 1 of those people crashed EIGHT times within 2 hours. They never had that problem before U5.

After being relatively crash free for almost 5 years I too crash regularly on loading screens in and around Isengard. Just last night I crashed starting the Fanghorn 3 man and then my kinmate did too, ended up with our minnie and 2 LDs until we came back. On my burg I will run into the Ring of Isengard for dailies and then HiPS instead of taking the sewer in and most likely crashing. My warden will soon be starting Tal Methadras and that crashfest soon :/

Envoyé par Followthelight

After being relatively crash free for almost 5 years I too crash regularly on loading screens in and around Isengard. Just last night I crashed starting the Fanghorn 3 man and then my kinmate did too, ended up with our minnie and 2 LDs until we came back. On my burg I will run into the Ring of Isengard for dailies and then HiPS instead of taking the sewer in and most likely crashing. My warden will soon be starting Tal Methadras and that crashfest soon :/

Same as above. Did not have the issue before RoI, now it's a 50/50 chance client will crash zoning in and out of 3 man Isengard instances, Tal Methedras and zoning into skirmish raids.

I crash out not often but frequently enough to notice a few things i rarely crash out in old world content (pre RoI) I can crash out entering or leaving galtrev, that seems dependant on the length of time i have beeen logged in before i enter/leave the zone,However, I will crash out on every character i have going into the pit of iron, regardles of how long ive been logged i(ie just logged in and attemped to enter pit to been doing dailys elswehere and decided to enter the pit) its a pretty much 99.9 percent chance to ctd and i can crash out leaving the instance or within minutes of leaving it.

Mute Game Sounds (check box in audio options) to avoid crashing entering instances.



"Sometimes survival comes down to not being hit. Actually, most times." -the chicken skill, Bob and Weave

Iv bugged this lots of times with my most common & consistent crash when I enter Tal Methadras for the first time on epic book ch4 I think. I tried a fresh reinstall of the game as my 5th char come to that point & ofc it crashed.

All my chars randomly crash into gravenwood, Isengard ring, fangorn & orthanc the rest seem fine.

Iv also started lvling my old crafting champ from 35-53 loaded alot of zones now & not one crash & never did until ROI with 5 max lvl, Turbine changed something in the loading of these areas why they cant work out what it is is beyond me but its gunno be what causes my next break from LOTRO, im propper sick of reloading & haviny to appoligise for people/mates having to wait for me & oftern 1 or 2 others.

Some word on this issue from Turbine would go a long way.

Ever since ROI, crash to desktop somewhat frequently when either going into ROI instances or crossing ROI zones. Might be my 32 bit system. Tried an idea another thread but didn't seem to work in my case. Typically crash once every 1-2 hours of gameplay.

I do wish there would be some statement on it, I beleive Turbine put out some type of statement lately about being more open and communicative .

I had so many crashes that it destroyed windows xp, since I had to do a clean reinstall, I upgraded to windows 7 64 bit, now have to deal with net 1.1 not letting me into the game, lol. Not to sound bitter but was able to get into my guild wars without one single problem.

I do want to encourage everyone to send in bug reports, if one hasn't been filed already. I will resolve to fill out a bug report every time it happens from now on. I will also try the one suggestion (turning off game sounds) I have seen so far here and see if it helps decrease the occurrence.

I am glad to see there are more than a few people having the same issues my friends and I are having and sorry that it's happening at the same time.

http://forums.lotro.com/showthread.p...lient-Crashing

Very well known problem; as someone noted in that thread the common element seems to be that anytime the game prints white text to center screen - entering instance; crossing zone boundaries, including subzones like Slade of Shadows to/from Gravenwood; discovering landmarks; visiting quest objectives - there's a chance of a crash. And for whatever reason mute game sounds does seem to work - I haven't crashed since I started playing my guardian muted at all times, though that's clearly a suboptimal solution compared to the normal gameplay we're used to from level 1-72ish (whenever one enters the Gravenwood and hits this bug - I only see it in Gravenwood, Tal Methedras, Isendale, Heathdells, Nan Curunir, and the solo and group instances).

Please do /bug it. I don't do it every time, but have submitted a bunch of reports, and noted in one that there's no chance I'll buy RoR if this isn't fixed. I'm finding it to be an incentive to spend more time on my alts and less time on my endgame characters...

I'm in the same boat. I have been for the most part, issue free with LOTRO since i started playing. Now it seems like after the last update, i crash randomly. I can't say anything about isengard or those areas, as i have not made it that far into the game yet. I loaded into Michel delving and the UI disappeared. The next loading screen was a crash. Today i was walking through Bree and the game crashed.

Check my thread about lotroclient.exe crashing. I've received 4 crashes to desktop today while questing in Rohirrim scout-camp and in Isengard. It's never happened to me before with such frequency, after I escape Isengard I'll see if it continues. But hopefully the crashes are 'quarantined' to Isengard, if that's so it isn't that much of a pain. (only 72 so I haven't done the isen instances yet)

Happened twice to me today, but once was running up the stairs to the Shadow wing of Orthanc, not even through the instance door, just up the steps! It may have been a different bug. I thought it might have been plugins, but so far that hasn't tested right (uninstalled them ALL...what a pain that was to redownload and unzip them again) nor has uninstalling ventrilo. It just doesn't seem to be external forces - something internal appears at work.

I had no crashes whatsoever while playing alts or leveling, but now since a couple days the game is crashing like crazy. Walk around in Galtrev at peak time, entering AH/crafting hall - > crash. Port to instance/skirm -> crash. Change zones in Dunland (there is now a minor loading screen when changing sub zones - why?) more often than not -> crash. What is going on?

BUT I get NO CRASHES AT ALL when I run the game on my gfs ###### laptop that runs the game on low settings and still gets like 5 fps in Galtrev. Does that seem right to you?

Have just finished the bit where you're a prisoner in Isengard, playing for around 1 hour in Gap of Rohan/Galtrev no problems whatsoever. I'm beginning to think it's the Isengard/Rohirrim scout camp area that receives the crashes (in my experience)

The solution in this thread worked for me.

Nothing seems to have changed with maintenance today. Not sure what exactly was "maintained" or fixed. I'm still bugging almost EVERY trip into the Forges of Isengard daily.

Envoyé par RJFerret

Mute Game Sounds (check box in audio options) to avoid crashing entering instances.



"Sometimes survival comes down to not being hit. Actually, most times." -the chicken skill, Bob and Weave

OMG this seems to work, alot maybe didnt even try this because it dosnt realy make sence, if we disabled sound outside game I could understand but just clikcing mute shouldnt change anything but it works & of corse once you have loaded you can unmute. That said one time in fangorn I had unmuted the sound died & retreated & crash. All the time Iv kept it muted or reset mute if I died & not crashed once since.

Thanks for the tip Ferret an lets hope Turbine see it & can look at this as a cause.

BTW this is the crashing on loading, Fangorn, Tal Methadras, Orthanc & Gravenwood ect NOT the loading busy areas, galtrev ect type crashing.

I think ill repost this in general as Turbine like to Hide support issues in the basement.

If this were the case, the Turbine should have fixed it by now. Simply mute our game sounds internally until a period of time after the game loads properly, then they can unmute for us. Why should WE have to do the work around. I do t want to have to do a handstand in my house just to get the game to work.

I'm getting tired of the RoI area only crashes. This is the second patch without mention that there's even an acknowledged problem. I'm submitting the reports every time I hit the desktop now, but I'm rapidly reaching the point where once my sub ends I might just check out for awhile.

Yes, mute game will work 50% of the time. Eventually you'll crash anyway. I think it's a memory leak kind of problem.

Envoyé par FleetFooted

Yes, mute game will work 50% of the time. Eventually you'll crash anyway. I think it's a memory leak kind of problem.

Seems likely. I've now encountered a new symptom. I play at peak time and do some grindan, then port to lagtrev, visit the AH, crafting hall... suddenly after loading screen my chat window is gone, other UI elements are displaced. I can still move around, so I hit Esc, log out, log back in, BAM client crash. Had it happen 3 times now, I just don't relog anymore, just shut down the game because it will crash anyway.

AoC had zoning/loading screen related crashes too. It would crash every time you traveled to a new zone. Then on subsequent visits it would load normally because the data was in the cache.

Pls fix, this is super annoying.

Envoyé par FleetFooted

I'm getting tired of the RoI area only crashes. This is the second patch without mention that there's even an acknowledged problem. I'm submitting the reports every time I hit the desktop now, but I'm rapidly reaching the point where once my sub ends I might just check out for awhile.

Yes, mute game will work 50% of the time. Eventually you'll crash anyway. I think it's a memory leak kind of problem.

Just a heads up, a friend of mine was having the same things happen and the same "fixes" worked just like you said. Since replacing his ram though (he got an upgrade to 8gb I think or mebbe 6) and replacing his old sticks it hasn't crashed yet (knock on wood ). Might wanna look into running a memory test just in case, not saying it'll fix anything to replace them but can't hurt to test them at least.

I already pay a lot to play...I don't want them to keep forcing me into more computer parts. I don't care if it will help since it was fine before update 5(.1?) and worse and worse since then. I also won't fiddle with settings. I feel like that would be enabling. It's a problem they've introduced. They can fix it.

WOW...what a surprise! I take a break for a few days and it's STILL crashing! Way to go Turbine! Never fix anything! Release new buggy content and "update" things that NO ONE asked for so that you can make a half-cent more, then waste that "profit" on something else we don't care about! Yeah! Great!

Envoyé par Ardineck

WOW...what a surprise! I take a break for a few days and it's STILL crashing! Way to go Turbine! Never fix anything! Release new buggy content and "update" things that NO ONE asked for so that you can make a half-cent more, then waste that "profit" on something else we don't care about! Yeah! Great!

I'm going to quote my reply from a similar topic regarding crashing because it sums up recommendations and info that I would reply to this thread with:

Envoyé par Mirthgar

The causes of crashing on any given system are as varied as the multitudes of hardware and driver configurations available in pc's. That it occurs more often in newer areas to the game is not quite unusual because newer areas tend to receive the most updates in regards to taking advantage of updates in graphics/audio support and are also higher population typically as everyone attempts to get to and play in those areas so there is an obvious increase in rendering 'overhead' due to players x,y,z running past you on screen and the game having to ask the system to render all of that additional data.

I highly recommend a tech support request to anyone experiencing crashing or other performance related issues, they can get much more indepth via those than can be done on the forums and also helps to give them an overview of whether there is any commonality or potential issues going on based on the reports.

By all means report the crash increase via /bug in the game but I highly suggest you also have a support ticket ongoing with Tech as bug reports do not receive direct email replies they are there to bring issues to the attention of the testing and engineering teams, they are not for direct support.

Bear in mind that not all crashes are the same just as not all computers are the same and what might be missed trying to troubleshoot via the forums may be caught in a dialog with technical support.

If this game was crashing from the beginning and in random cases, I'd say that perhaps this is an issue that would fall under my responsibility. How can I be expected to update my computers on a whim if there is one specific area where an update by Turbine has caused the client to crash during normal use?

It's a cop out to say it's a hardware issue when it's an issue introduced by the company and it's NOT isolated to a small number of computers. How many more have problems but update their computers recently, have the problem and don't report it, or have the problem infrequently enough because they aren't using that specific area on a regular basis? I know of at least two others in my kin that have this problem and they're not posting here. I've urged them to submit reports...how many of those have you addressed?

I've submitted enough reports now to make it pointless to submit another. It's the same thing, over and over.

I understand that developers want to take advantage of new tech, but when it renders part of the game unusable in certain circumstances, then perhaps it's time to develop a workaround on your end. Could you simply require people to buy new computers and video cards? What kind of PR hit would that be? Necessity...the mother of invention. Don't make ME (the consumer) find a workaround when I've been using it without problem. This isn't even NEW content. I was using the same content earlier, then an update to existing content broke it. Perhaps the developers need to look into what code changed besides the obvious that made heading in or out of the Galtrev daily Forges of Isengard so bug-ridden...the code which would have changed rewards to the daily to make relics part of the choices?

All this has been reported, suggested, whatever. The forums are where I've chosen to further complain because it truly does appear that this has gone unaddressed. If it IS, then please update us in the spirit of the more open communication promised after the nightmare that was LotRO gear. I KNOW it's not all your problem. That doesn't mean you can't help us out. It's not like I've suddenly decided to rant...this has been building...developing.

Envoyé par Ardineck

If this game was crashing from the beginning and in random cases, I'd say that perhaps this is an issue that would fall under my responsibility. How can I be expected to update my computers on a whim if there is one specific area where an update by Turbine has caused the client to crash during normal use?

It's a cop out to say it's a hardware issue when it's an issue introduced by the company and it's NOT isolated to a small number of computers. How many more have problems but update their computers recently, have the problem and don't report it, or have the problem infrequently enough because they aren't using that specific area on a regular basis? I know of at least two others in my kin that have this problem and they're not posting here. I've urged them to submit reports...how many of those have you addressed?

I've submitted enough reports now to make it pointless to submit another. It's the same thing, over and over.

I understand that developers want to take advantage of new tech, but when it renders part of the game unusable in certain circumstances, then perhaps it's time to develop a workaround on your end. Could you simply require people to buy new computers and video cards? What kind of PR hit would that be? Necessity...the mother of invention. Don't make ME (the consumer) find a workaround when I've been using it without problem. This isn't even NEW content. I was using the same content earlier, then an update to existing content broke it. Perhaps the developers need to look into what code changed besides the obvious that made heading in or out of the Galtrev daily Forges of Isengard so bug-ridden...the code which would have changed rewards to the daily to make relics part of the choices?

All this has been reported, suggested, whatever. The forums are where I've chosen to further complain because it truly does appear that this has gone unaddressed. If it IS, then please update us in the spirit of the more open communication promised after the nightmare that was LotRO gear. I KNOW it's not all your problem. That doesn't mean you can't help us out. It's not like I've suddenly decided to rant...this has been building...developing.

I understand your frustration, but my reply wasn't to say 'no this isn't an issue with the game client', because I simply do not know whether there is or is not based on a thread on the forums a few pages long with a few players reporting a somewhat similar situation on varied systems. It's a lack of available data essentially.

I've just asked that anyone experiencing this (or any technical issue) follow up a forums post, a bug report et al with also putting in a tech support request because that affords them the ability to get a lot more info via that than can be gathered through a post on the forums.

My point is just that if you haven't contacted us through the support option to follow up on something, we're missing a lot of info that could be used to determine causes and contributors to any particular issue, not just this one but any technical issue a player might encounter.

How many times do we have to submit a report? Does it make any difference if we submit the same report 9-10 times or just once? I mean, I've submitted both and clearly others are having the same problem. Is there some mystical percentage of the game population that has to submit reports before it will receive proper attention (so as to serve some portion of the development cycle's budgetary concerns)?

I just want to know.

I upgraded to Nvidia's newest GPU driver (as of February 21st, 2012 anyway) and now I'm crashing for the first time here in LoTRO. I get complete system lockups that require a hard reboot.

If anyone else DL'd the newest Nvidia driver you might think about reverting to an older version because numerous gamer complaints (from varying MMOs) have been filed with that newest version.