Thread: Game won't launch.

I apologize for posting this in general but I did not see a technical support forum to post in. I decided to log into the game only to have my launcher window open but have the area under the game update progress remain a black rectangle. I tried to check out my firewall and restarted Pando because I remember reading in massively a few weeks ago that this game uses Pando for patching; I made sure Game Booster 3 was off in case that program was canceling out any efforts the Turbine Launcher was making to connect. I'm at a loss. worst case scenario I'll play Everquest 2, or TOR; Its been a few months since I've tried to play lotro any way.

Once you have downloaded Lotro and installed you can get rid of Pando. It is no longer needed.

Any patches for the game are done automatically via the Launcher

Once you start Lotro, you should see the launcher. It will go through a "Game Update" process while it checks you have the current version.
The next screen will show 2x boxes .. "Account Name" and "Password"

If you are not getting any of these, you may have to re-download or re-install

Also, as you say it's been a while since you played. Have you played Lotro since the migration.
Were you an EU (Codemasters) player or US (Turbine) player

If you were an EU (Codemasters) player then your account is obsolete. The transfer window from Codies to Turbine has been closed for some time now.
You will have to setup a new account with Turbine. Any characters you had on Codies are now lost

Originally Posted by whiskyjack78

I apologize for posting this in general but I did not see a technical support forum to post in. I decided to log into the game only to have my launcher window open but have the area under the game update progress remain a black rectangle. I tried to check out my firewall and restarted Pando because I remember reading in massively a few weeks ago that this game uses Pando for patching; I made sure Game Booster 3 was off in case that program was canceling out any efforts the Turbine Launcher was making to connect. I'm at a loss. worst case scenario I'll play Everquest 2, or TOR; Its been a few months since I've tried to play lotro any way.

If you need more help, the Technical Support section is at the very bottom of the forum main page.

http://forums.lotro.com/forumdisplay...hnical-Support

Try what I recommended in the post here (my reply and recommended steps are at the bottom of that thread), from the description you're encountering a similar behavior.

Just got back from work after letting my PC re down load the game now its telling me its unable to decrypt and de-serialize the data down loaded from the server. I'm starting to get a little irritated here; do you guys actually want people playing the game Turbine?

Why won't my game launch!!!!!

I paid 50 dollars for this Isengard expansion and the game won't launch!

I'll uninstall and re-install it again!!!!!!!

It better work this time or I'm filing a complaint with Rip Off report and the BBB.

2nd re-install in a row fell flat on its face, I think it has something to do with your High Rez set up file because it worked great after I initially installed it and decided well hell I'd love to play this in high rez. After using the High Rez updater provided for me in a separate folder with the game down load I get the problem again; well at least you guys got another 15 dollar out of me for a month of VIP that I can't even use (golf clap). I found some new version of the the high rez updater in the sticky that's over a year old so I'm trying that. Now here's a really dumb question if you guys came up with a High Rez setup that works a year ago why wasn't it included in the current down load package for the game? If this were a new game made by a 3rd rate company like the 2 companies that make Allods and Perfect World I might expect this. But Turbines been around for years LOTRO is half a decade old; like this should have been fine tuned and ironed out years ago it makes you look like a bunch of amateurs.

Originally Posted by whiskyjack78

2nd re-install in a row fell flat on its face, I think it has something to do with your High Rez set up file because it worked great after I initially installed it and decided well hell I'd love to play this in high rez. After using the High Rez updater provided for me in a separate folder with the game down load I get the problem again; well at least you guys got another 15 dollar out of me for a month of VIP that I can't even use (golf clap). I found some new version of the the high rez updater in the sticky that's over a year old so I'm trying that. Now here's a really dumb question if you guys came up with a High Rez setup that works a year ago why wasn't it included in the current down load package for the game? If this were a new game made by a 3rd rate company like the 2 companies that make Allods and Perfect World I might expect this. But Turbines been around for years LOTRO is half a decade old; like this should have been fine tuned and ironed out years ago it makes you look like a bunch of amateurs.

As labeled the hi-resolution update tool was not designed to update a standard resolution install to the high resolution version it was to remedy an issue encountered by a specific subset of players using the lotro datdefrag tool after it was depricated due to changes to how the game handles the high res dat files (that lead to the de-crypt/deserialize error due to how the dat file got re-written by the defrag tool).

I would recommend the article here and also following that up with a tech support request if you haven't already sent one in and the error persists.

I'm back after another break and I'm getting the same problem again. I checked the files for the High Res Client and saw that they were still renamed old at the end of them so I guess I have a new problem now.

Basically I open the launcher and get a black screen where all the connectivity/update info would show; but at least your links to the Online Store work so I can spend money on a game that won't launch.

Is there anybody out there?

I really wish I could enjoy all the content that I have purchased, as well as the cosmetic items I bought through your store but I guess it takes support staff longer than 24 hours to look at a thread.

-I already chaged my High Res clients/launcher files to old at the end of them like an article suggested; this fixed the problem the first time.

-I already went through my fire wall removed the LotRO stuff from my exceptions and added the stuff that I was told to in the article.

May some one help me, none of my recent posts have been belligerent yet.

Thank you,
Some one that has a paid for a product that does not work.

Well it's been about 48 hours since I've tried logging into the game; if no ones going to help then I want a refund. Lets see that's $20 for the Moria expansion, $50 for the version of Isengard that got me all the content, the about $50 or so I've spent on Turbine Points. Reasonably I wouldn't expect a refund for the various months I have been VIP since that's content access that's time sensitive. Basically I would only expect a refund for the items that under your terms of use I have bought access to and could use as a Premium account holder which I am.

Or some one that works for Turbine could look at the posts I have made recently in this thread and tell me what I'm doing wrong since I read and followed the articles that were recommended to me in January.

Look I get it, you don't have the resources that Blizzard, Bioware, or even Trion has to take the time to help me; I guess that's the situation you get into when you have the Tiered payment system you guys do. I only think it's reasonable that if your not in a position to help me then you go through my transaction history and refund me for the content I can no longer access even though I purchased the right to access said content under the terms of service which I'm pretty sure I have never violated.

As I have said it has been 48 hours and I have said nothing derogatory about your staff, when it hits 72 hours I'll start referring to out side parties to resolve this such as my bank and consumer advocate sites.

Originally Posted by whiskyjack78

Well it's been about 48 hours since I've tried logging into the game; if no ones going to help then I want a refund. Lets see that's $20 for the Moria expansion, $50 for the version of Isengard that got me all the content, the about $50 or so I've spent on Turbine Points. Reasonably I wouldn't expect a refund for the various months I have been VIP since that's content access that's time sensitive. Basically I would only expect a refund for the items that under your terms of use I have bought access to and could use as a Premium account holder which I am.

Or some one that works for Turbine could look at the posts I have made recently in this thread and tell me what I'm doing wrong since I read and followed the articles that were recommended to me in January.

Look I get it, you don't have the resources that Blizzard, Bioware, or even Trion has to take the time to help me; I guess that's the situation you get into when you have the Tiered payment system you guys do. I only think it's reasonable that if your not in a position to help me then you go through my transaction history and refund me for the content I can no longer access even though I purchased the right to access said content under the terms of service which I'm pretty sure I have never violated.

As I have said it has been 48 hours and I have said nothing derogatory about your staff, when it hits 72 hours I'll start referring to out side parties to resolve this such as my bank and consumer advocate sites.

As has been stated before these forums are best for player to player assistance with issues, and to receive direct support you need to open a tech support request as we do try to post as often as we can in the forums just that much more in-depth troubleshooting can be done via a support request.

From the description it sounds more like the launcher is not able to connect less than an issue with the game client files, you may be directed to this article here in that case but if those steps don't help make sure you follow up by replying to the email received indicating so.