Thread: Runekeeper BUG - FIX IT!!!!!!!!!!!!!!!!!

Originally Posted by Fin.

I am 99.9% positive it has to do with some special combat mechanics and how rk skills interact with them. It has nothing to do with the armor set, other then that the bug is happening to healing rks, and thats why the armor set is mentioned.

It would stand to reason that it should happen to all healing RK's. I've not seen this happen in a several months, and I heal all of the new Isengard content quite frequently. Either I'm incredibly lucky, or there is something else we are missing. I'm just throwing armor out there as a guess. It could also be the interaction of 2 auras. I have no idea. I just know that there is probably something different about my toon from everyone else that keeps me from getting this bug.

Originally Posted by Fin.

You can not reproduce the bug only by yourself, you have to be in combat with some mob and some sort of events have to happen that will cause the bug.

I never said that I was by myself. I've been around for a while; give me some credit. I know that you have to be in combat for AFE and Rousing Words to be available, and to date, I haven't found any solo RK's that have experienced the problem. I do a lot of grouping, and I've been playing around with the timings of turning AFE on and off, Rousing Words followed by some other skill, etc., but I can't get it to bug out on me. I planned on doing some experiments with slotting different armor, but I may need to experiment with other classes in my group turning on and off other Auras.

Just adding another one to the thread - T2 Foundry. Got stuck in the Mending Verse induction... Had IOFE up. Could move and chat, but not hit skills. 3 pieces healing armour equipped. Took me 10 minutes to relog.

Had it happen twice on my 75rk lately, once during the final fight of the Isen-Troll 3-man, T2 CM - we had 2 rk on during that fight, so it might be related to having multiple healers.

No influence by the ToO armor since I didn't have any piece at that time, was wearing 5/6 of the Draigoch set.

Also took about 10min to clean up the old connection after closing the client with the Task manager.

./signed

Please fix Turbine. This is absurd...am honestly terrified of healing atm.

I was running a 6-man Way of Smiths skirm raid as a dps-er with another RK, Marvi, as our main healer, and he bugged out at the boss when we had all of the banners up. The npc died and we got booted while Marvi was still stuck in induction. He then preceding to see how much of a battering he could take by aggroing all of the mobs in the Lumbercamp outside of Galtrev, with hilarious results.

Marvi Being Mobbed

The Buffs That Kept Him Alive

Misery does not like this kind of company but it is nice to know I am not the only one this is happening to. I started crashing to desktop (with long re-logins) during instances after the release of RoI - not so frequently in the early days but I was doing it - now it is almost every time I'm in one and it has started to spread (happened to a guardian last night) - don't know how many bug reports I have sent (but a bunch). I have the dragioch armour and am normally healing. Sometimes AFE is active, sometimes not (once I was running from one spot to another and I bugged out (froze) and then crashed. I've lost my chance to roll on loot due to crashing and caused numerous wipes. I am traited deep in the healing line (5) and have wondered if that is it. Other than that, I don't have a clue what it could be and until now, I thought I was the only one.

I just experienced the bug too. During the last phase change in saruman t1, I got stock using AfE & rousing words. The result: an infinite channeled group heal, on the move, keeping t3 writ of health on everyone of the raid. This sounds pretty awesome, and it was, cause no one died. But once Saruman was dead, me & a minstrel (apparenty it affected him too) were stuck on top of orthanc.. No loot for us.. He didn't even complete his deed. I sent a ticket, and the GM simply responded he couldn't help us out. "have fun in middle earth".

This bug has been mentioned on the forums for weeks now. Are they actually reading anything?

Originally Posted by Duracelbuny

This bug has been mentioned on the forums for weeks now. Are they actually reading anything?

Yes, the RK forums are being read by Z.C. and possibly other Turbine devs. My guess, however, is that they (z.c in particular) don't care enough to acknowledge that there's even a problem let alone to look into fixing the problem. I welcome a response from any dev to prove me wrong!

Originally Posted by Sizzling

Yes, the RK forums are being read by Z.C. and possibly other Turbine devs. My guess, however, is that they (z.c in particular) don't care enough to acknowledge that there's even a problem let alone to look into fixing the problem. I welcome a response from any dev to prove me wrong!

I couldn't help but lol. This is why ZC doesn't post here.

They have to care, it what WB pays them to do. Honestly, I hope they are working to resolve the problem instead of responding to troll posts. They can leave that to me...

Originally Posted by stock

Honestly, I hope they are working to resolve the problem instead of responding to troll posts. They can leave that to me...

While it would be okay if they are spending time actually trying to fix it, how long does it really take to type out:

"We are aware of the problem, and are working on it."

We haven't been given any information about whether or not it is actually being worked on, at least none that I've seen. This isn't in the official list of known issues! I'd be happy with just about any degree of acknowledgement, but currently there isn't any. Some degree of communication from ZC (or really any dev at this point) about the bug is what I'm looking for.

Happened to me tonight in a Draig raid. It was very odd - I got stuck casting rousing words. RW continued to channel and to heal my fellowship (except myself). I was able to move, but not able to execute any other skills. I could not contribute to CJs or anything else. The bug then spread to 4 other people in my raid, and they locked up as well. I am typing this as I wait (10 minutes already) for it to clean up my old connection. Seriously - this is a very very weird bug. It was already difficult for me to get spots healing in raids - this just makes it that much harder. ZC please fix this!

I experience the bug myself today. Was doing a forges HM run that my kin was doing for fun(I wanted the medallions for when I get to 60 for the moria teal set) and during a pull I went rousing words and got bugged out with it constantly healing me, another rk, and the champ that was tanking. I was not using AFE(not used to healing yet as a high level with access to it) though not sure if the other RK was or not. I was the only one that had to log out and reset but we had the other champ go link dead before this happened but it was due to comp problems cause they had to restart their comp and had nothing to do with the bug. But this also shows that the bug has nothing to do with armour sets and can happen at low levels. Means we are now further away from isolating what the heck is causing the bug. Course the champ tank that got the rousing words constant on him was wanting to keep it but I warned him it could bug the rest of the instance or something else.

As for the devs they may not be saying anything due to the fact they haven't figured out what the heck is causing it yet. They can't very well say they are aware of the problem and are working on it if they haven't a clue how the heck the bug is happening. Sure they could at least say they know there is a bug and are trying to figure it out but devs hardly do something like that til they at least know what is causing the bug in the first place.

For a bug like this, a comment like that is rather rare. An addition to the known issues list is only somewhat less rare. I don't agree with their lack of communication when it comes to these things, but saying "They're not working on it because they haven't said they're working on it" is patently untrue because really, there's no way at all to tell what they're working on or not. This bug seems serious enough that I find it unlikely that it won't get fixed relatively soon. Of course, this is Turbine we're talking about, so we're talking relatively soon when compared to the bugs the RK launched with that stuck around for years before getting fixed.

this bug is a little bit old already. It happened to me 2 times back in lvl SS tier 2 healing second boss when we were lvl 65cap. . After Roi i thought they had fix it but i was wrong. Its very rare but sometimes it happens...And its like the Murphy's Law ("If anything can go wrong, it will, and it will in the worst moment, in worst form and in a way that causes more damage). So last sunday i was healing Saruman t1 phase 4 and all suddenly bug it with prelude to hope skill. I Coudnt do anything excpet to wait all raid to wipe. It was very sad. I'm a little upset because raid leader told me to not use Our Fates Entwined anymore on raids....this sucks, its like telling a hunter do not use penetrating shot.

Originally Posted by Nyahh

I'm a little upset because raid leader told me to not use Our Fates Entwined anymore on raids....this sucks, its like telling a hunter do not use penetrating shot.

From the reports in this thread it's also happening to people who are not using Our Fates Entwined. Seems to be hit or miss with the bug.

We have seen a version of this bug before with Warleaders and were not able to track it to it's root. The reports of it re-emerging on Rune-keepers have caused us to dig deeper, but we still lack any reliable ability to reproduce the bug. In english: we do not know what causes it, which means we cannot yet fix it.

I encourage all Rune-keepers to /bug these instances with HIGHLY DETAILED descriptions of how they got this bug, or even private message me. Reports are deeply veried, even in this thread they contradict each other. We suspect it has something to do with server lag mixed with class interactions, making it a very difficult issue to track down. Reports have been mixed on AFE causing it; we do not believe that it is the culprit as some players have reported the bug occurring before they are high enough level to have the skill.

I wish I had better information to share, and apologize if any have taken silence to mean we have a blind eye on such issues.

Thank you for letting us know that it is being looked into. I was starting to think that this issue was just being ignored.

I will personally be /bug every time I get it from now on. It happens to me often enough that I stopped /bug it because the whole process is tedious. If it helps you guys get to the bottom of this I will even attempt to cause the issue and report how I did it.

Would there be any particular details that you want us to report? Just asking because I for one might not think of every detail which could help with getting to the bottom of this.

-Snap

Just wondering personally what kind of things to put in the bug report that will help?

Just copy paste combat log?

because this is gonna be hard especially for a HOT healer like the rker

unless someone knows a way to make it so the combat log only records the original heal application so seeing which skills you used proior to bugging in 6 mans and skirmish raids the heals you did 10 seconds ago could be off your log already

[QUOTE=Zombie_Columbus;5991542 apologize if any have taken silence to mean we have a blind eye on such issues.[/QUOTE]

Thread Hijack!!!!

OMG ZC does live! I wonder if his silence towards the hunters will change in the near future.

/hijack

I've had this bug twice, both times in Orthanc once in Saruman and once in Fire/Frost, 1 thing I can tell you is using Master of writs with Fates entwined and rousing words seemed to do it for me + possibly song brother from a captain. I've stopped using master of writs all together and havn't had the bug in over a month of playing almost every night.

Originally Posted by Zombie_Columbus

We have seen a version of this bug before with Warleaders and were not able to track it to it's root. The reports of it re-emerging on Rune-keepers have caused us to dig deeper, but we still lack any reliable ability to reproduce the bug. In english: we do not know what causes it, which means we cannot yet fix it.

I encourage all Rune-keepers to /bug these instances with HIGHLY DETAILED descriptions of how they got this bug, or even private message me. Reports are deeply veried, even in this thread they contradict each other. We suspect it has something to do with server lag mixed with class interactions, making it a very difficult issue to track down. Reports have been mixed on AFE causing it; we do not believe that it is the culprit as some players have reported the bug occurring before they are high enough level to have the skill.

I wish I had better information to share, and apologize if any have taken silence to mean we have a blind eye on such issues.

Honest reply from dev. From ZC himself. What kind of sorcery is this?

Anyway, I would love to report the bug with highly detailed description, but trying to find specifics in combat log is impossible. I have tried to make my reports as accurate as possible, but if we can't exactly tell what boss did, what fellowship/raid members did, we can't provide highly detailed report.

Also when I get the bug, sometimes I realize I am bugged not right when it happens, but like 15-20s after, and trying to track back what happened, in fights like saruman, is impossible.

Originally Posted by Makethisthe1

I've had this bug twice, both times in Orthanc once in Saruman and once in Fire/Frost, 1 thing I can tell you is using Master of writs with Fates entwined and rousing words seemed to do it for me + possibly song brother from a captain. I've stopped using master of writs all together and havn't had the bug in over a month of playing almost every night.

Fates and Rousing are both aura-effects. Do some testing with any cappy friends, and keep AFE/Rousing up, and have IDOME up. Song-Bro might do it too, I think this is an aura-effect too.

I am thinking this is an aura-interaction bug between classes.

Originally Posted by Makethisthe1

I've had this bug twice, both times in Orthanc once in Saruman and once in Fire/Frost, 1 thing I can tell you is using Master of writs with Fates entwined and rousing words seemed to do it for me + possibly song brother from a captain. I've stopped using master of writs all together and havn't had the bug in over a month of playing almost every night.

This is worth investigating further. I have never experienced the bug myself, and I very rarely use mater of writs.

When you use master of writs did you use it with the chisel that makes it a toggle or did you just click it for 30sec?

Happened to me for a second time tonight. I did have OFE up, but everything seemed to be working fine until I tried to use an enamel to get back to full healing attunement after applying do not fall to storm. This was during the Kailbak fight in ToO T2. My raid was able to complete the challenge without me being able to do anything, but I was not able to log back in for more than 10 minutes and was therefore booted from the raid automatically with no opportunity to loot. This is the second time that the issue has happened to me in the last week, and it is quite frustrating.

I was grouped with a captain with Fellowship Brother, so I suppose that it could be this combination that caused the problem.

Originally Posted by Zombie_Columbus

We have seen a version of this bug before with Warleaders and were not able to track it to it's root. The reports of it re-emerging on Rune-keepers have caused us to dig deeper, but we still lack any reliable ability to reproduce the bug. In english: we do not know what causes it, which means we cannot yet fix it.

I encourage all Rune-keepers to /bug these instances with HIGHLY DETAILED descriptions of how they got this bug, or even private message me. Reports are deeply veried, even in this thread they contradict each other. We suspect it has something to do with server lag mixed with class interactions, making it a very difficult issue to track down. Reports have been mixed on AFE causing it; we do not believe that it is the culprit as some players have reported the bug occurring before they are high enough level to have the skill.

I wish I had better information to share, and apologize if any have taken silence to mean we have a blind eye on such issues.

Thank you for responding. Please keep us up to date on any suspicions you guys have on what's causing it. It's hard for us too to give more explicitly detailed bug reports in this case given how much is going on in instances. The hardest part is wading through the HoTs to see what skill someone else used, or even being able to identify if it was a rotation you as an RK used or if it was someone else. I realize dev's have the same problem.

So, basically, what I'm asking for is more consistent and frequent conversations so players/devs and work better together in fixing this as quickly as possible.

I wouldn't even mind the bug so bad if it didn't take 10+ minutes to get back in the game. I mean it still sucks wiping a raid because you literally can't heal, but the delay in the next attempt is ridiculous.

I have never experienced this bug and I've got an almost perfect connection. Also Brandywine is quite stable and when the whole server lags probably I wasn't using AFE. I will try when I feel there's more lag.

Another bug!
I'm experiencing another bug that I've been /bug-ing since the Enedwaith Cluster!
The Rune of Endurance isn't working on the roof of Durin's Bane, on the roof of Saruman and even in the area of second trash pull of Fire&Frost.
Useless to say that this kills our AoE healing effectiveness.

Originally Posted by Zombie_Columbus

We have seen a version of this bug before with Warleaders and were not able to track it to it's root. The reports of it re-emerging on Rune-keepers have caused us to dig deeper, but we still lack any reliable ability to reproduce the bug. In english: we do not know what causes it, which means we cannot yet fix it.

Does this mean the Warleader bug will get fixed now that freeps are getting it?!!!??

I'll add what we have discovered about the warleader bug on Brandywine:

Originally Posted by Fin.

Your morale and power is stuck. I believe the only dmg you take is from transfered dmg of AFE.

Originally Posted by Fin.

You can not auto-attack.

You can not use any skill.

Can't use any item (clickies).

You can not log out. When you press Log out, it will count from 25s to 0, and nothing will happen.

If you die due to transfered dmg, you can not press retreat, or revive(if someone rezzes you).

Once you shut down lotro by force, and you want to log in back in the game you will be stuck on "Cleaning up old connection" for about 10 to 30minutes.

Cherry on the top - Once you are bugged, everything mentioned above can spread on other members of your fellowship.

These symptoms appear to be the same as the warleader bug, so I will refer to it as such below.

It seems to have some relationship to auras getting bugged out. Classes with group-wide auras, like warleaders, weavers, captains, minstrels, and hunters have been the most frequent victims of the bug. I have not heard of a single instance of an aura-less class--such as a warg, reaver, or champion--getting it.

Furthermore, there are times that the aura can be observed to pass outside a single player's group irregularly. i.e. a weaver in group 1 is giving the Born of Shadow aura to every player in the raid. I have personally seen this occur with WL and hunter (Find the Path) auras as well, but I haven't played freepside enough to see the effect with captains. Often, the effect persists even after the raid has disbanded. When the aura bugs out, it seems to make the player more vulnerable to the actual warleader bug, or that the bug will occur shortly thereafter. There are times that logging before the WL bug occurs but after the aura bug has been observed will result in the same logout error and "Cleaning up old connection" issue that is associated with the WL bug.

I have not been able to infer whether the aura bug is a cause or a symptom of the WL bug from a player's perspective. Nevertheless, this seems in-line with suspicions that AFE is the cause of the bug. My suspicion is that the constant refresh on the buff effect's range coupled with the server lag is causing issues.

I do not recall seeing an instance where the bug has occurred in a single group or fellowship, only in raids. Is this the same with the RK bug? Though, the server typically only chokes on raid-vs-raid action in the moors, so the lag factor may not be the same as in an instance.

On the question of the bug being related to using Master of Writs, are people who are getting it using MoW as a skill or a toggle? I usually use the Riffler of Writs and toggle on MoW before I start healing. I have never had the bug. I sometimes switch to a different riffler/chisel during the fight after I am fully attuned, and that hasn't caused a problem.

Strozz, any of you creepy types tested whether the bug happens or not when you move players between groups while auras are active? I have noticed the "bleeding over" effect of auras seems to increase dramatically if there is a lot of group-swapping going on (esp in PVP), and at least one of my bug-outs happened after the leader moved me to the other group to cover for a dead mini.

Originally Posted by Makethisthe1

I've had this bug twice, both times in Orthanc once in Saruman and once in Fire/Frost, 1 thing I can tell you is using Master of writs with Fates entwined and rousing words seemed to do it for me + possibly song brother from a captain. I've stopped using master of writs all together and havn't had the bug in over a month of playing almost every night.

I used played a WL a ton and got this bug and I play my RK healing a ton and have never got this bug. My major difference is what's above. I don't use my toggle skills when healing on my RK. So I don't have my armaments of X up I rarely have used AFE and never use toggle master of writs anymore. I have healed orthanc weeky as well as the 3-6 mans and haven't been bugged once. Now on my WL I used get this bug. On my WL I have my toggle skills up all the time. Granted, I haven't play my WL recently.

Do minstrels/other healing classes have any toggle skills when healing?

This isn't anything definitive just some interesting I realized after reading this post.

Originally Posted by Zombie_Columbus

We suspect it has something to do with server lag mixed with class interactions, making it a very difficult issue to track down.

As far as I know it has never occured on Gwaihir so far - since we are a low population server, that supports your theory of server lag

Haven´t seen the Warleader bug here either

Originally Posted by JohnnyManeuvers

Do minstrels/other healing classes have any toggle skills when healing?

Off the top of my head, assuming we're talking about toggle skills that affect them, they have their stances and tales only. Given that they are unlikely to be changing these during combat, it does make sense that this could be the difference between RKs and minstrels that causes the issue.

Originally Posted by stock

Strozz, any of you creepy types tested whether the bug happens or not when you move players between groups while auras are active? I have noticed the "bleeding over" effect of auras seems to increase dramatically if there is a lot of group-swapping going on (esp in PVP), and at least one of my bug-outs happened after the leader moved me to the other group to cover for a dead mini.

Yeah, it can be triggered by moving players, but the association appears to be random, in that most of the time the auras are repopulated correctly. I've noticed a large lag spike any time someone is shifted, probably because skill effects have to be recalculated, but it might just be client-side redrawing the raid bars. If not, it might also contribute to server-side lag that could in turn cause the bug.

Originally Posted by Rainyman

My suspicion is that the constant refresh on the buff effect's range coupled with the server lag is causing issues.

Could be possible. I haven't really paid much attention to other skills. But Our fates Entwined has a larger range if the player is in the range to begin with. If they move out and then back in, they must move closer than previously to get the affect. Once the affect is on them, they can move out slightly further while still having the affect (5m or so).

Maybe it's the same with rousing words? I only noticed the OFE range because I can move while I have it on. Rousing words I have to be stationary.

If enough people move in/out of AFE it might mess things up at a bad hiccup when processing information. Maybe it's the same with rousing words and WL auras, etc.

When it comes to writing a /bug report if you get this issue, really, the more information you can give us about the character at the time it occurs, the better.

Some examples (and by no means is this an exhaustive list):
Where were you? (I was in Bree-land is sort of helpful. The string of random letters and numbers you get from using /loc (not ;loc, there's a difference)...now THAT'S helpful.)
What skills were you using?
What buffs/debuffs were on you when this occurred?
What traits were you using?
Was that big mean nasty boss about to do his "MUAHAHAHA EVERYBODY DIES!" attack?

Like ZC said (other than how he wants to Eat Your Brains, etc.), this bug has proved itself difficult to figure out. While we have our suspicions about what is causing it, the info you give may help us pinpoint the source.

Edit: Spellchecker is a wonderful thing.

Originally Posted by RockX

When it comes to writing a /bug report if you get this issue, really, the more information you can give us about the character at the time it occurs, the better.

Some examples (and by no means is this an exhaustive list):
Where were you? (I was in Bree-land is sort of helpful. The string of random letters and numbers you get from using /loc (not ;loc, there's a difference)...now THAT'S helpful.)
What skills were you using?
What buffs/debuffs were on you when this occurred?
What traits were you using?
Was that big mean nasty boss about to do his "MUAHAHAHA EVERYBODY DIES!" attack?

Like ZC said (other than how he wants to Eat Your Brains, etc.), this bug has proved itself difficult to figure out. While we have our suspicions about what is causing it, the info you give may help us pinpoint the source.

Edit: Spellchecker is a wonderful thing.

Try to take a screenshot -- if successful, you can use that to recontruct all the buffs/debuffs that were occuring.

Happened to me on Draigoch tonight. I submitted bug report, but thought I would recount it here in case it jogs some memories for others.

We had run into center when Draigoch was down and were starting to do damage. Since this was my first time doing this raid, I was pretty focused on just healing. I think I had master of writs on for the whole battle (with the riffler that makes it a toggle skill).

I decided to try to add some damage. I clicked a keyboard macro that swaps in my damage stone and bag for my healing stone and bag. The macro has no delay between the steps - it just clicks the 0 and - keys where I have those items on my quickbars. Right after I hit the swap, I did the Fall to Flames debuff - this is what froze up. After this, every skill I tried just showed the dotted lines and never actually cast.

I noticed that if I tried the macro to swap back and forth to healing items or damage items, I got an error message in the chat log: General Error 0x1000011E

After I was affected, the minstrel in my group was affected as well. This was a 12-man raid, and our group had 2 guards, minstrel, another RK, me, and a champ.

Hopefully this is helpful in tracking down the issue.

Sorry, just saw the other questions that you want in the report.

I don't remember all the buffs and debuffs on me. I started with a couple scrolls, but couldn't tell you if they were still on at this point.

I was traited 6 heal, 1 fire. Linnods of peace and subtlety, writ of health, mending verse, rune stone trait, word of exhaltation trait, and master of allusion (minus threat and power cost)

Draigoch was still down when this happened. He wasn't about to do anything right at that moment. I was clicking and staring at my screen for several seconds before he got up - I had plenty of time to type "I'm totally bugged" in chat

Some people in the German forums said it only occurs if you wear the Eglerin Set from ToO, can anybody confirm this?