Thread: Client Crashing

Hi all. My client sometimes crash in the loading screen while attenpting to enter Instances, or even in normal loading screens. I've been having this issue maybe there is two months. Anyone else having this problem? What should I do?

I am having the same problem and see no one else has responded to your question. I am running vista.

Same here! when going in or out of an instance!

I frequently crash when entering specific areas. This could be a loading screen, or just another region. Especially when I enter the auction house, the region near Tal Methedras, or the spot where Lightbeam is standing.

After restarting the game it works fine again.

My game will crash a lot too when I enter the new dungeons or a new area. So annoying.

Originally Posted by Ferro_Laurelin

the region near Tal Methedras

Mine also crashes at this location amongst others. Help?

td

Yups same here each time I enter Fangorn's Edge instance, and Tower of Orthanc one, on the rest still frequently but those two every time, got 2 kinnies with the same problem.

I crash when entering instances or skirmishes. I crash in Galtrev when entering instanced buildings or when taking a swift travel away. I crash when I tab out of the (full-screen) game to check a website.

It has gotten to the point that I tense up when zoning at all because more than half the time I crash. This is completely frustrating and I wish I knew how to stop it.

i crash in fanghorns 3man and the new raid and loads of time when i travel to different place just with the horse...everything just got worse since update before that it was very rare now is way to often

I too am experiencing some awful crashes since Isen came, mainly in galtrev when i enter the Crafting hall or even when in crafting hall and trying to enter an instance like fangorn.

To be totally blunt.. It makes me look like a fail or a-hole when we get a group together and i suddenly drop out.. Im not the type to just log if im not happy.. but the past few days for instance i've *left* a few skirms right as were getting in.. then i don't get a re-invite... funny that

I have my theory's to what the problem is.. as i know my PC and what it can and cant do.. and whats it being hit with lately when i play LOTRO.. the devs might wanna look at optimizing a few *known crash* areas and downgrading them big bad textures back to something reasonable for ALL.. not just high end PC's with 500$ GFX cards that wont feel the extra overhead you've added to most of the game now.

Just a thought..

I'm not sure it has to do with graphics. I am experiencing client problems today for the first time ever (at Tal Methedras) and closing the client and then relaunching wasn't helping. Restarting also wasn't letting me back into the game... the client was locking up loading server status.

After I closed my internet connection and reconnected to the router, I was able to get into the client properly, which tells me it may be a packet issue.

I also crash very consistently, but not every time, under a variety of specific conditions:

1) Enter Fangorn's Edge
2) Entering Tower of Orthanc
3) Running from the camp with the horse in Nan Cur. toward the ent that gives the quest - when I'm about 30 feet from the ent, I always seem to crash.
4) While leveling each of my three toons, I found that I crashed very frequently while approaching galtrev & a couple of other specific spots, though I only remember Galtrev as I tended to go there often. In general, a swift horse trip while leveling would result in a crash.

When I crash, if I am quick I can alt-tab back into the game and things look fine - but a second later the game fully closes. On the desktop I get the following
Error Signature:

AppName: lotroclient.exe ApppVer 3.5.0.8026 ModName: ntdll.dll
ModVer: 5.1.2600.6055 Offset: 0003d053

I have completely uninstalled the game and reinstalled (didn't help)
Fully upgraded graphics drivers (didn't help - unfortunately the new versions reduce framerates in other games I enjoy playing!)
I always keep the system up to date with regard to windows drivers
I've stress tested the cpu and memory using prime95 overnight (0 errors & cool running)
defragged HDD
chkdsk
limited fiddling with video settings to see if some of the fancy settings were causing the problem.
disabled eax for audio settings

Lots more to test but clearly this is a fix for turbine ... I shouldn't have to spend 10+ hours testing every single in-game setting to figure out what Turbine broke in their rush to get the updates out. I do enough bug testing of my own code at work (that in mind ... no hard feelings here Turbine. Don't want to be a hypocrite!)

This is on windows XP SP3, C2D CPU @ 2.2 GHZ, NVidia GTX260, currently 6 gigs of ram (under 4 usable ... I originally had 2 gigs and thought maybe upgrading the ram would help; the problem persisted with (a) only the new memory installed and (b) both new and old memory installed so I left it all in there, 6 gigs in DC mode, in case I upgrade to win7 soon).

I don't believe I've seen any such crashes on my windows 7 notebook.

Same problem here. The Lotro client stops working mostly when I enter the following instances but this list is not all inclusive.

• Fangorn's Edge
• PIt of Iron
• Forges of Isengard

It happens about 2-3 times per gaming session. I have kin-mates who complain that it happens to them too. One kin-mate had his client stop working 7 times in two hours.

I've submitted a bug but haven't heard anything about a fix.

I see this thread dates back to last month. What's being done about it?

I documented my crashes in a post above; since then, I have found a work-around.

I no longer crash provided I remember to check the checkbox for muting in-game audio under options->audio. This resolves all of my crashes, when I remember to check that box before zoning. I often forget and crash anyway. I re-enable audio after fully zoning.

This resolves:
crashes when entering into or being revived within Fangorn's Edge, Orthanc (instance + towers)
less frequent crash that occurs when Draigoch does his death-animations - unless I disable audio, I crash right when my text window is updated with the information about seals/medallions earned

I have played the game since release and never had the crashing like I have had since Update 5. I would maybe crash once or twice a month before the update and now I crash several times a day. I will try this audio work around but it sure seems like something they messed with in the last update. For the record I am running WinXP SP3, Intel Core-2 Duo processor and AMD graphics on one machine, with Windows 7 Pro 64-bit, Intel i7 processor with nVidia graphics on another, and both machines experience the crashes when zoning.

Originally Posted by Azerod

I documented my crashes in a post above; since then, I have found a work-around.

I no longer crash provided I remember to check the checkbox for muting in-game audio under options->audio. This resolves all of my crashes, when I remember to check that box before zoning. I often forget and crash anyway. I re-enable audio after fully zoning.

This resolves:
crashes when entering into or being revived within Fangorn's Edge, Orthanc (instance + towers)
less frequent crash that occurs when Draigoch does his death-animations - unless I disable audio, I crash right when my text window is updated with the information about seals/medallions earned

Originally Posted by Azerod

I also crash very consistently, but not every time, under a variety of specific conditions:

1) Enter Fangorn's Edge
2) Entering Tower of Orthanc
3) Running from the camp with the horse in Nan Cur. toward the ent that gives the quest - when I'm about 30 feet from the ent, I always seem to crash.
4) While leveling each of my three toons, I found that I crashed very frequently while approaching galtrev & a couple of other specific spots, though I only remember Galtrev as I tended to go there often. In general, a swift horse trip while leveling would result in a crash.

When I crash, if I am quick I can alt-tab back into the game and things look fine - but a second later the game fully closes. On the desktop I get the following
Error Signature:

AppName: lotroclient.exe ApppVer 3.5.0.8026 ModName: ntdll.dll
ModVer: 5.1.2600.6055 Offset: 0003d053

I am also having the exact same problem, crashing every single time I enter Orthanc, every single time I enter Fangorn, about 80% of all the times I enter the Auction Hall/Crafting Area in Galtrev. Before U5 I almost never crashed, so nice job on making us want to avoid certain areas of the game Turbine.

Windows 7, 32-bit with Nvidia graphics

Getting the exact same problems in the same places as everyone else, including the Galtrev crafting and auction halls, area transition towards Tal Methedras, approaching Quickbeam the ent near Isengard and one I haven't seen mentioned is when I'm trying to turn in a task to the NPC at Forthbrond.

One thing that seems to mitigate the problem somewhat is muting in game sounds. However this isn't fullproof and won't prevent a crash indefinitely. Smells like a memory leak to me.

Something that seems to be in common in all these cases is when the white announcement text pops up: to name an area transition, to claim a task completed etc. Don't know how much use that is.

I was hoping that this bug would be fixed during this 5.1 patch because I can get up to 10 crashes in a few hours without resorting to annoying muting every time I approach certain known problem areas. I hope that a developer will read this and give us some kind of feedback, if only to say that it is noted and being explored.

I had the same problems listed above in many of the same areas. Fixes I've discovered which largely have fixed the problems for me:

1) Mute game sounds before transitions to problematic areas like Orthanc, Fangorn, Galtrev, Tal Methedras.
2) Downgrade graphic options to DX9 from DX10 or DX11

Now my client seldom crashes. But, it used to be that it would *never* crash! Ah well.

td

same here, my game has been crashing lately. It use to never crash. EX: Today i fast travel to The Delving and when i loaded in my UI was gone, i could only see the skill bars above the main one. ( the ones that use shift, alt, etc) and my character portrait (no health or power). When i logged out and back in my game crashed.

I've been having this problem as well. As FleetFooted says, the common element seems to be the white text appearing center screen. Though my most recent crash was simply mining a skarn node in Gravenwood. ** Edit: figured that one out - that area near the Slade of Shadows is considered near the border of Gravenwood for some reason, so one constantly gets "you are entering Gravenwood" messages in center screen, which is entirely consistent with the typical form of this bug.

Mute game sounds may work for the instance side of this problem (I've never crashed when I remembered to mute first, but my sample size is not large). But that doesn't work for the landscape side unless one simply plays without sound at all times after entering the Gravenwood. Too many quest objectives, landmarks, and resource nodes to mute/unmute around each one.

The suggestion in this thread solved the problem for me.

This has been happening more and more since the Isengard update... not only entering instances or raids... but during fights, mounting horse, changing equipment, changing stance.. just riding across the countryside.

I have notified Turbine, but they keep sending me things to test. This is happening to a lot of people, not just me so by the process of elimination, the problem in on their end, not mine. I didnt have a problem before the update.

Reply to this thread if you are having the same problems or others I havent mentioned.

Originally Posted by Gwinval

This has been happening more and more since the Isengard update... not only entering instances or raids... but during fights, mounting horse, changing equipment, changing stance.. just riding across the countryside.

I have notified Turbine, but they keep sending me things to test. This is happening to a lot of people, not just me so by the process of elimination, the problem in on their end, not mine. I didnt have a problem before the update.

Reply to this thread if you are having the same problems or others I havent mentioned.

The causes of crashing on any given system are as varied as the multitudes of hardware and driver configurations available in pc's. That it occurs more often in newer areas to the game is not quite unusual because newer areas tend to receive the most updates in regards to taking advantage of updates in graphics/audio support and are also higher population typically as everyone attempts to get to and play in those areas so there is an obvious increase in rendering 'overhead' due to players x,y,z running past you on screen and the game having to ask the system to render all of that additional data.

I highly recommend a tech support request to anyone experiencing crashing or other performance related issues, they can get much more indepth via those than can be done on the forums and also helps to give them an overview of whether there is any commonality or potential issues going on based on the reports.

By all means report the crash increase via /bug in the game but I highly suggest you also have a support ticket ongoing with Tech as bug reports do not receive direct email replies they are there to bring issues to the attention of the testing and engineering teams, they are not for direct support.

Bear in mind that not all crashes are the same just as not all computers are the same and what might be missed trying to troubleshoot via the forums may be caught in a dialog with technical support.

[The causes of crashing on any given system are as varied as the multitudes of hardware and driver configurations available in pc's. That it occurs more often in newer areas to the game is not quite unusual because newer areas tend to receive the most updates in regards to taking advantage of updates in graphics/audio support and are also higher population typically as everyone attempts to get to and play in those areas so there is an obvious increase in rendering 'overhead' due to players x,y,z running past you on screen and the game having to ask the system to render all of that additional data.]

I agree. The only thing in common is LOTRO. This just doesn't happen in other games I play, just this one.

my computer crashes every time i play i have a dell xps 630i with 4gbs of ram and lotro uses every bit of it then crashes. i use task manager to monitor in back ground while playing.