Thread: win 7 64-bit ultimate & lotro - returning player

well... i must say the new user experience with this operating system is abysmal.

after infecting my system with pando media booster, installing the game, launching and you get nothing.
nada. zip. zilch. NOTHING.

no process is launched. nothing.

after spending 20 minutes digging through the forums for resolution, finally finding the log data for the launcher
and seeing this:

----------------------
Launcher execution begins: 10/25/2011 9:23:49 PM 10/25/2011 9:23:49 PM
Command line: "C:\Program Files (x86)\Turbine\The Lord of the Rings Online\TurbineLauncher.exe" 10/25/2011 9:23:49 PM
Administrator: True 10/25/2011 9:23:49 PM
UAC enabled: False 10/25/2011 9:23:49 PM
Mutex Created: "C:_Program Files (x86)_Turbine_The Lord of the Rings Online_TurbineLauncher.exe" 10/25/2011 9:23:49 PM
NHN: Initializing NHN authentication 10/25/2011 9:23:49 PM
CommandLineArgs: -launcher_pid 2560 10/25/2011 9:23:49 PM
Launcher shutting down 10/25/2011 9:23:49 PM
-----------------------

absolutely nothing helpful...

i find hints in the forums about needing .net framework 1.1 (completely outdated btw)
install it, nothing....

still just a black pit of no response from lotro. (and ddo btw, same error - or lack of one)

i've already disabled UAC (specifically for this issue)
installed .net framework 1.1 (specifically against the software warning)
and i'm still getting nothing.

anybody wanna explain to me how ddo and lotro expect to get new players when you can't make the game work?

Sorry to hear that you are having problems, and unfortunatley I can not offer assistance.
But I was running LOTRO under Windows 64 bit Ultimate with no problems at all.
I am currently runnig LOTRO on an iMac under bootcamp using Windows 64, also with no problems.
I know this is no help, but assure you that it does indeed run very well under that operating system.

i have 3 computers exhibiting the same behavior.

regardless of the solution. this is AWFUL for new players.

I have 3 computers with Win7 64-bit Ultimate all running LotRO with no problems.

Did not have to do anything special to get them working, apart from installing .Net 1.1 as per this thread.

wow. no thanks.

initial impressions - final thoughts....

update your idiotic launcher to use something more recent than .net framework 1.1
i'm not going to spend 40 minutes fighting with microsoft version issues, add-removing programs and reboots just for lotro and ddo. i'll wait until turbine wants to make their software functional with a modern operating system.

Seems to me like you are the only one with the problem. I'm running Win 7 64 bit also and installed it all with no issues. A few questions that may or may not be of assistance:

Do you have the latest drivers installed for video, etc?
Have you tried disabling any extra processes that may be running in the background that could cause a conflict?
Do you have a firewall or some other software blocking communication at some point that kills the game?
Are there any other programs besides DDO and LOTRO that have similiar issues?

Good luck getting it sorted out. It's a very fun and exciting MMO.

Make sure you have C++ Redistributable 2005 installed. I have Win 7 x64 and in the end found out that there was an issue between Windows Installer and the Redistributable because it wouldn't install properly. This issue was confirmed when I tried running Photoshop and some other video editing software that I forget the name of that also failed due to that file. I did an sfc /scannow and output it to a log file and saw that some system files were damaged and could not be repaired. I reinstalled Windows and can run LOTRO fine now.

Forgive me for saying but you make yourself look like an ####### when you are apparently bent on blaming Turbine instead of your own computer for issues that are clearly local. Fyi I also run Win7 x86, and you can also check installed versions of .Net, through the installed windows components via control panel->system.

Originally Posted by xantheon

wow. no thanks.

initial impressions - final thoughts....

update your idiotic launcher to use something more recent than .net framework 1.1
i'm not going to spend 40 minutes fighting with microsoft version issues, add-removing programs and reboots just for lotro and ddo. i'll wait until turbine wants to make their software functional with a modern operating system.

It's called 'legacy support', which is still needed seeing as people are still using a 10-year old OS.

I have 9 computers running various versions of Windows 7 (and 2 running 8), none of which have any issues with LOTRO. PEBKAC comes to mind in regards to your issue.

A couple of things to check (some have already been mentioned):

Make sure you are fully updated, with OS patches and drivers.
Make sure your PC meets the minium requirements of the game (proc, mem, video, etc).
Make sure your AV program is not stopping the proccesses or network traffic for the game.
Run DXDiag and make sure you are at least DX 9 compatable.

every issue listed was checked. this is happening on now 5 different pc's all running windows 7 ultimate.

works great in linuxmint via netboot however.

it's a solution, however not the one i would prefer.

I join so many replies as above: I run this same setup and had to install the 1.1 (re older version for a backport type relation). As having done as others above; LOTRO runs spectacularly. This should be a non-issue.

I just upgraded my comp and installed Win7 x64 on it, had an error with the installation about .net, but I just made it continue. Then I had an error about it installing directx 9 redistributable, kept having problems. Running with UAC disabled, firewall off. Really was annoying. So just for the hell of it, I decided to move the installed copy from c:\games\lotro to my desktop. That made it work fine. Thanks for making things a pain Windows 7.

Anyway, maybe this will help future Win7 users.

a few quick tips

makesure youve also installed dotnet framework 1.1sp1

if you use a software firewall, some block per applcation that launches, check and makesure your firewall is not blocking lotro launching disable your firewall for a few seconds to test lotro... no im not suggesting leaving your firewall turned off, this is just a test to see if the problem is firewall related

try disabling your antivirus before launching lotro

if you use any add blockers disable them before launching lotro, ie lotro will only run if kapersky add banner is disabled

disable windows defender

change the lotro install folder, ie create a folder called games and install lotro there

run lotro the first time as admin, you may be logged on with your admin account but with w7 the account runs as a normal user untill admin level access is required, sometimes you need to force w7 to run as admin

try running turbineregistergdf.exe from the lotro install folder. this will appear to do nothing, you will only recieve feedback if there is a problem writing to the registry. this is intentional as this usualy runs during first startup

My other half has windows 7 ultimate and lotro runs very smooth. No problems installing / playing.

I run Lotro on Win7 64bit, installed DotNet Framework with no problems and Lotro runs spectacularly on 3 different Win 7 computers and never had any problems.

Originally Posted by xantheon

wow. no thanks.

initial impressions - final thoughts....

update your idiotic launcher to use something more recent than .net framework 1.1
i'm not going to spend 40 minutes fighting with microsoft version issues, add-removing programs and reboots just for lotro and ddo. i'll wait until turbine wants to make their software functional with a modern operating system.

As others have said, and as I know from running two WIn7 64-bit systems, Turbine's software runs just fine, I didn't have a single problem.

So clearly your wild assertion is false. While I have no doubt you had problems, per se, LOTRO installs and runs without problems on 'a modern operation system'.

Many people, including myself, had lots of problems using a 32-bit version of Windows while playing LOTRO. Updating to a 64-bit operating system has reduced my own client-crashes from roughly 90% of the time, down to about 2%. Especially when entering Tower of Orthanc, or a populated Galtrev.

Originally Posted by lutemaster

Many people, including myself, had lots of problems using a 32-bit version of Windows while playing LOTRO. Updating to a 64-bit operating system has reduced my own client-crashes from roughly 90% of the time, down to about 2%. Especially when entering Tower of Orthanc, or a populated Galtrev.

Hi guys- I just purchased a new ASUS gaming laptop with WIn 7 64-bit and am getting issues similar to the original poster...I downloaded the client, and when I try to install it, it tells me that the client is 32 bit and my O/s does not support it.
I did go and install the MS .net 1.1 and service pack as well, but so far that has made no difference at all that I can see. I must be doing something wrong or missing something someplace...

Originally Posted by Elpinto22

Hi guys- I just purchased a new ASUS gaming laptop with WIn 7 64-bit and am getting issues similar to the original poster...I downloaded the client, and when I try to install it, it tells me that the client is 32 bit and my O/s does not support it.
I did go and install the MS .net 1.1 and service pack as well, but so far that has made no difference at all that I can see. I must be doing something wrong or missing something someplace...

although ive never encountered it but if you recieve a Warning about the software being 32bit then this is just a warning lotro should install ok if you click accept\continue

if the error your recieving is something similar to "this is not a valid 32bit or 64bit application" try disabling your antivirus and running the lotro install as administrator and\or disabling UAC. if you still recieve the error
"this is not a valid application" then you need to re-download lotro. i would advise downloading and installing via steam. if you dont like steam them once download and patched move lotro out of the steam folders then uninstall steam

or

if you have lotro installed on another PC simply makesure you have dotnet framework 1.1 and fw1.1sp1 installed then copy the lotro install from your old machine onto the new one

I have it running just fine on multiple Windows 7 64-bit systems. Sorry that doesn't help, but it does provide an existence proof.

last week i re-installed my pc (after switching from one ssd to 2 newer ones in a raid) with win7 x64-ultimate, without any problems installing/running lotro. Same thing on my laptop (which i also re-installed after adding the now obsolete old ssd), also win7-64 ultimate.

Only thing worth mentioning is that I did several runs at checking for windows updates combined with reboots until the machine was up to date. Only then I started downloading and installing games..

there has to be an uncommon setup that you have done on each machine that will not run it.

All I can think of is to install the OS clean on one, then NOTHING ELSE except a driver update, then LOTRO + the .net thingy and so on.

That should run if your network is not borked. You may have to change to the lower version of directx as well, this is a known fix to some issues.

At a guess, you have installed some uncommon firewall, virus scanner, or something else that is incompatible with LOTRO and we have no idea what it could be. Any third party (not LOTRO and not M$) software that is identical on all these systems?

Naturally running without a virus scanner for long is a bad idea, but you can use the built in windows ones to test the theory.

I absolutely hate offering a system reload as the solution, but its all I can think of given your comments.

FIXED!!!!!
Here was my problem. When I downloaded the std client from lotro, it created a directory on my desktop and stuck all the files in there. When I tried to run the setup, it carshed and wouldnot install and told me that my version of the file was not compatible with the versin of Windows I am running.
When I rt clicked and tried to run it as administrator, it started to run the install, then calved and told me it could not find the setup files.

SOLUTION: I went back to basics....I downloaded the zipped client from fileplanet, then unzipped it to a downloads directory off my root drive, not to my desktop. Then I ran install. One of those 2 things did the trick because the game is happily installing even as we speak...Sure wish I knew if it was the Lotro client verison being offered on Lotro.com....
I am so happy...
I hope this helps others in my predicament...
Cheers
Pinto
=P

glad that tiresome journey is over and you can finally start to enjoy the game

have fun then!

Originally Posted by Rapunzel666

glad that tiresome journey is over and you can finally start to enjoy the game

have fun then!

Thanks!
UPDATE: I spoke with Turbine Support and they were able to help me determine that Pando media had not fully downloaded the setup files (for whatever reason), and the crashes I was getting were associated with that...
When I downloaded the zipped client from fileplanet (not pando)- it worked fine....
I told Turbine this and they thanked me, and still havent given me a job as a Developer/game tester (I wish, lol)

Cheers
Pinto

sweet. Pando is awful, I wish turbine would get over that thing and just offer a freaking download off a ftp server.

If the version you downloaded is out of date it will update, and if you are in-game and working, it is all good.