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  1. #1
    Junior Member Online status: Zormy is offline Reputation: Zormy the Neutral
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    Paying with Visa Electron

    I didn't found any answers from here so I will start new thread.
    My question is, are Visa Electron supported payment method? I know that Turbine accepts credit/debit, but Electron are always the more tricky one to pay. My electron worked fine on Codemasters but now on Turbine, I get this error 30005 when I try to upgrade my account to VIP.
    It would be great if someone knows what to do or otherwise I have to buy expensive GTC so I can be VIP again.

  2. #2
    Turbine Customer Support Online status: Victorie is offline
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    Re: Paying with Visa Electron

    It isn't officially supported, but we've had reports that some players are able to add an Electron card by selecting Visa, and then entering the correct details.

    If that isn't working for you, you can follow the steps in this sticky, and/or contact Account Management support. Alternatively, we do accept other payment methods, including GTCs, which are available from our Digital River store here and PayByCash.
    LOTRO Support Page & Knowledge Base
    To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"

    English Account/Store Support is available at 855-WBGAMES or (781) 407-4020.
    Sunday - Saturday from 10:00 AM to 7:00 PM Eastern



    Deutsch Support Portal


    français Portail de support

  3. #3
    Junior Member Online status: Zormy is offline Reputation: Zormy the Neutral
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    Re: Paying with Visa Electron

    Quote Originally Posted by Victorie View Post
    It isn't officially supported, but we've had reports that some players are able to add an Electron card by selecting Visa, and then entering the correct details.

    If that isn't working for you, you can follow the steps in this sticky, and/or contact Account Management support. Alternatively, we do accept other payment methods, including GTCs, which are available from our Digital River store here and PayByCash.
    I have also another question after I read your post. Are you going to support Electron as a payment method?

  4. #4
    Turbine Customer Support Online status: Victorie is offline
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    Re: Paying with Visa Electron

    We continue to work to add additional payment options (including Visa Electron) and improve our billing system. We don't currently have any specific time frame, but we'll certainly announce when any new options are available.
    LOTRO Support Page & Knowledge Base
    To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"

    English Account/Store Support is available at 855-WBGAMES or (781) 407-4020.
    Sunday - Saturday from 10:00 AM to 7:00 PM Eastern



    Deutsch Support Portal


    français Portail de support

  5. #5
    Grand Member Online status: Neumi is offline Reputation: Neumi the Watcher of Roads Neumi the Watcher of Roads Neumi the Watcher of Roads Neumi the Watcher of Roads Neumi the Watcher of Roads Neumi the Watcher of Roads Neumi the Watcher of Roads Neumi the Watcher of Roads Neumi the Watcher of Roads Neumi the Watcher of Roads Neumi the Watcher of Roads
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    AW: Paying with Visa Electron

    Visa Electron works perfectly fine for me.

    If there are any problems, it's usually not about VE itself, but about the credit card provider offering VE.

  6. #6
    Junior Member Online status: Makezi is offline Reputation: Makezi the Neutral
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    Jul 2012
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    Uuuhh....

    So I bought VIP with Visa Electron from lotro launcher and I got it but when I was looking my money 1-2 days later it didnt take the money. But I think that Turbine takes the money first and after that grants me a VIP but am I true? :ss I want answer quick because im pretty scared what is going to happen....
    Last edited by Makezi; Jul 31 2012 at 12:38 PM.

  7. #7
    Turbine Customer Support Online status: CarpeNoctem is offline Reputation: CarpeNoctem the Wary CarpeNoctem the Wary
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    Feb 2011
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    Contact Account Support (information in my signature) and they will take a further look for you. This isn't something I can investigate on the forums.

    As this is a very old thread, I am going to close it.
    LOTRO Support Page & Knowledge Base
    To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"
    English Account/Store Support is available from 10:00 am to 7:00 pm, 7 days a week. (GMT -5). 855-WBGAMES (855-924-2637)

    Support Portal - Deutsch

    Portail de support - Français

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