Thread: Error: An error occurred while processing your request. We apologize for the inconven

Originally Posted by Celestrata

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

In that case - posting!
I get the infinite redirect, not sure about the other one.

Originally Posted by Celestrata

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

same here.
with a little bonus : no more store for my main( and only my main) :-( (support is working on this one)

Originally Posted by Celestrata

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

I encounter both errors, i think the problem must be something with the kinship, goes in the leaderboards my chars have no kinship.

Originally Posted by Celestrata

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I have both errors on my account.

I have the "Error: An error occurred while processing your request. We apologize for the inconvenience." when clicking on My Character Settings. Im missing kinship in the leaderboard too for some of my characters, might be a clue? The ones that do not belong to my missing kinship Winglord Alliance works fine when looking at them from Characters in the top menu.

Also when I press Kinships i get a redirect error.

Originally Posted by Celestrata

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

I have these two errors (the infinite loop and Sorry for inconvenience) and I also cannot access the Kinship tab. The first few days after migration I could see a few of the quests run by some ( not all ) of my friends characters and search for known names to invite as friend.
Thank you, Celestrata, for letting us know that you folks are still focussed on this, with so much else going on.
Acushla

Originally Posted by Lowj

Thanks for creating this new thread! I wanted to post an update in the thread that I started about this issue, and where Duwis asked us to put any relevant info, but I too cannot post messages there anymore, or PM Duwis through the user menu for that matter. Every action I take logs me out and that's mighty frustrating!

The problem persists still... could we PLEASE... with sugar and honey and lots of whipped cream and cherries on top... get an update on where you guys on the other side are regarding tackling this issue? And if it's still a long ways off before you can implement a general solution for all, is it not by now time that you allow us to send individual tickets? You (Duwis) did say that the issue was fairly easy to solve on a case-by-case basis, so have we not by now been patient long enough and earned that?

I already posted there some time ago, and still not working for me.

Originally Posted by mxdDanelAT

My Preferences -> My Charakter Settings
= Error: An error occurred while processing your request. We apologize for the inconvenience.

Same here and the kinships tab goes into "too many redirects"

I have this error every time I try to access my character settings

Error: An error occurred while processing your request. We apologize for the inconvenience.

infinite loop for me as well, cannot access my blog ( http://my.lotro.com/user-1327162/ )... Fix please

I'm also having these problems. The character page error is limited to characters on Laurelin. (I have characters on Elendilmir and Landroval who are unaffected by this.) The Laurelin characters were all created post-merger.

I have the same problem. I cannot connect to my chars + to my blogs. I hope you can fix this bugs soon as possible.

same issues here, I get randomly logged out sometimes for no reason also getting the redirect error when trying to view my blog, my characters also does not work giving the inconvenience error.

hope you can fix this soon

On belegaer, MyLOTRO is broken for me too. Monster characters and charakters on other servers seem to work. I guess the problem is caused by the kinship because afaik all members of my kinship on belegaer have the same problem. Searching for the kinship also returns no matches.

Originally Posted by Celestrata

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

Yes, it's account related. But not only.

I am still missing my kinship in mylotro. All characters in that kin give the "We apologize for the inconvenience" message. Other characters (not in the kin or on other servers) display fine.
(and i have the infinite loop on other user pages and my blog, too)

My second account (a former US account) worked fine until some days ago. Now I have the infinite loop and error message when entering "my charcter settings, too. What i have done: I created a char on Maiar, invited that char to my kinship. As soon as the character appeared in mylotro (after monday maintenance), that account became broken.

Ok, I'm still getting the redirect error trying to access blogs, and my Snowbourn characters while they now show in the character tab, will not open. I also get web page timeouts when I try and open the kinships tab. This is happening to both my wife & I, on 2 phones, 3 computers & a tablet, running a variety of different browsers.

Up until this weeks maintenance I was able to access blogs, but none of my characters were visible. Now I cannot access blogs. My non Snowbourn character is there, my Snowbourn ones show in tthe list, but I get an error when I try and open them, but I can now create a forum Sig with them (though it seems a little out of date, and the kinship info is missing)

Originally Posted by Celestrata

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

Encountering these errors (characters on Belegaer) since ~ July 20th and already answered to Duwis

Right now, all you can do is wait; once the migration has completed, your message in this thread is your "ticket". We'll be going through and looking at these threads to see if there is anything further we need to clean up.
So, please be patient; we are working hard to get everyone up and running again.

in the other thread. So here is another in-thread-ticket, hopefully you can get things solved now.

Just adding myself to the list of "we are sorry for the inconvenience" people.

Very good observation about the issue related to kinships. Both my kinship and my tribe seem to be broken, they don't get acknowledged in the forum signatures nor in leaderboards, and the people from my kinship also have both errors. (Don't know about the people from my tribe but I suspect they may have these problems as well.)

My Charakter Settings
= Error: An error occurred while processing your request. We apologize for the inconvenience.
Snowbourn

Opening "My Blog": The webpage at http://my.lotro.com/user-xxx/ has resulted in too many redirects. (error message from browser, don't get the lotro site)

Opening "My Blog Admin": The webpage at http://my.lotro.com/user-xxx/wp-admin/ has resulted in too many redirects. (error message from browser, don't get the lotro site)

Opening "My character settings": Error: An error occurred while processing your request. We apologize for the inconvenience.

Clicking "Characters" on the navigation bar: Error: An error occurred while processing your request. We apologize for the inconvenience.

Clicking "Kinships" on the navigation bar: Error: An error occurred while processing your request. We apologize for the inconvenience.

Clicking a character name on the navigation drop down list that is in a kinship (creep or freep): Error: An error occurred while processing your request. We apologize for the inconvenience.

Clicking a character name from the navigation drop down list that is NOT in a kinship (creep or freep): Works perfectly.

Accessing character data via the lotro API: <guild /> doesn't show up for characters that are in a kinship.

http://data.lotro.com/username/api-k.../my-guild-name : <error message="No guild found" code="noGuild"/>

I'm also getting these errors.

I have the same problem.

I'll join the bandwaggon here:

- "An Error has occured" for all my transferred EU chars on Belegaer. The one char I created on Landroval for the festival shows up just fine.

- Just tried accessing "My Blog" --> infinite loop redirect error.

Hi,

Just to add my voice to the growing list. I can't access the blog (errors), my preferences (errors), or reply to Loge's original thread (logged out).

That said, my characters can now be seen in the LOTROHerald iPhone app so that shows that some aspect of myLOTRO is working, despite me never making any of them public :/
You may want to make them opt-in by default, since can see all core stats, and know some people get funny about that kind of thing.

Just my tuppence.

You can write a decent game, but your web development skills are lacking IMO.
Exhibit A: myLOTRO/forum interaction and stability.
Exhibit B: The shocking in-game store that uses web tech from the 90's (#### layout/paging), cannot be resized, and navigation is plain broken (how about a back button that actually goes back in the history?!). Was it a school project for one of your kids?
I could go on and on, but I suspect it'll never get more attention.

One suggestion for the store, publish an XML file with all of the items available, their categories, etc. Y'know, their data.
In one day I could vastly improve on what you have, and in a week could blow it out of the water... I suspect I am not alone...

Cheers,
Judo

Adding myself to the list - I have both of these errors.

I can see the drop-down list with my characters but that's it for now. Same error messages as listed in this thread.

What's interesting is that I have a few characters that I haven't logged in to since the migration took place, and they display just fine!
All characters I've used since migrating though, get these errors.. Hopefully that helps you in some way.

Hope you find the problem soon.

Hi
Firstly, may I mention that the lotro.com domain does not work with IE8 (which I'm guessing is still a rather popular browser, and included heavily in certain environments, e.g. colleges, offices etc where users have no power over their browser). I had to download Firefox in order to access the website at all!

I am unable to view any details of any character on any server. If I try to, I get the following: "Error: An error occurred while processing your request. We apologize for the inconvenience."
If I try to post in my blog, I get the following "The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a
way that will never complete.
This problem can sometimes be caused by disabling or refusing to accept
cookies."

I used to be able to do this but not see my characters from Snowbourne, but now I can see my characters but can't do anything within MyLOTRO

Originally Posted by Burio

I encounter both errors, i think the problem must be something with the kinship, goes in the leaderboards my chars have no kinship.

Same here, both errors on my account.

I have chars in two different kinships. The chars in the younger kinship "Die Eiserne Faust" (est. 2010) are shown correctly, the chars in the older kinship "Die Gemeinschaft des Rings" (est. 2007) are not shown correctly (no kinship in leaderboard and signature).

For clarification adding myself to the list of people with this error.

Got this error on some of my characters.

Originally Posted by Celestrata

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

same problem here

Here too ... Since just after migration. What seems to be interesting; everyone complaining here is doing so about accounts on former European servers. All but one are migrated accounts from Europe (indicated by the forum join date of June 2011) and the one that isn't says he only has the problem on characters created on Laurelin...

Originally Posted by Celestrata

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

I seem to be getting both these errors, but not on all my characters. Some i can see when searching for their names. But my preferences is giving me a "We apologize for the inconvenience" error. My blog seems to get the "infinite redirect loop" error.

Then again my avatar and my forum settings seem to work without problems.

Cheers

Hello Celestrata,
I encounter both errors too. The redirect loop when I click on my username and the inconvenience error when trying to access a specific characters.

Thank you

Been that way for mine, and have posted in other threads about it.

I can't access:

• My Blog
• My Character Settings
• My Blog Admin
• Characters
• Kinships

I got two different errors:
page loading error (Kinships, My Blog, My Blog Admin)

Error: An error occurred while processing your request. We apologize for the inconvenience. (Characters, My Character Settings)

Characters are shown in the drop down menu, but I can only view the details of chars which are not in a kin or they are monsters.

I have US accounts and former EU accounts. The accounts with chars belonging to this (migrated) kin have these errors.

Originally Posted by TanisWhisperwind

Been that way for mine, and have posted in other threads about it.

Same here... still.

I was going to say things were fixed, but here's where things stand:

1. I can get to my characters fine (I didn't look, however, to see if they were even updated).
2. I am part of 4 kins on my main server (I didn't check other servers as the main frustrated me enough). My main kin, I can load. Another one I get the error message, the third gets hung upon loading (I gave it 5 minutes... even that is way too long) and the last said it was deleted... far from the case.
3. I can access any of the My Preferences picks and they seem to work.
4. My Blog seems to be worse than it was before. I could edit any post I had posted previously under an alt's name, as long as there was a comment... now is not the case. As soon as I get to a post under an alt's name, I don't even see the 'Previous' post button anymore.

Originally Posted by Celestrata

This issue seems to be connected uniquely to the account, upon investigation. Both the "We apologize for the inconvenience" errors and the "infinite redirect loop" are related uniquely to the accounts themselves.

I will pass this information along to our web development team, but if anyone else encounters this error, please post in this thread.

I'm encountering this problem