Hey You I have to go long into the game and went far and I do not there is a play on my player Snowbourn
since your join date is 2008, let me check something:
is this the account you're using to log into the server? if so it's the wrong one - you must use https://transfer.lotro.com/ to migrate your codemasters account to a (new) turbine account.
you cannot merge an existing turbine account with a codemasters account, and the migration process itself will prompt you to make a turbine account at stage 2.