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  1. #1
    Junior Member Online status: FilmBizDude ist offline Reputation: FilmBizDude the Neutral
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    Feb 2011
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    11

    Exclamation Character Name Issue

    Apparently one of my character names was in violation of the naming policy and was just changed. However, the name I selected was derived from the in game random name selector.

    The name it issued was "Ananus"... Hey your name selector offered it, please check your records.

    So now after 41 levels that name is stripped from me and the name Kalanenth has replaced it. I don't like that name and feel that in all fairness seeing as to how it was the game that gave me the original name, that I should get the option to select a different name.

    Please advise.

  2. #2
    Poster of Note Online status: tessathecat ist offline Reputation: tessathecat the Wary tessathecat the Wary tessathecat the Wary tessathecat the Wary
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    Mar 2010
    Ort
    Northern Nevada
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    586

    Re: Character Name Issue

    You'll need to file a ticket (through the help menu above) for something like that. You might be able to talk them into giving you a free rename.

  3. #3
    Junior Member Online status: FilmBizDude ist offline Reputation: FilmBizDude the Neutral
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    Feb 2011
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    11

    Re: Character Name Issue

    Hi

    I have done that. I just thought I would post here too. I think people should be aware of this problem and that the game needs to be accountable for issuing names that in violation of the game's naming policies.

  4. #4
    Junior Member Online status: Demiga ist offline Reputation: Demiga the Neutral
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    Feb 2011
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    22

    Re: Character Name Issue

    Im pretty sure they would have no problem giving you the free name change, considering they gave you the name in the first place :/ Though it would be good for them to reinspect their random name generator, and perhaps add a few more "guildlines" or something like that in their generator. Am I even making sense? I hope so :P

  5. #5
    Turbine Customer Support Online status: Victorie ist offline
    Registriert seit
    Jul 2008
    Beiträge
    2.207

    Re: Character Name Issue

    We encourage all players to thoroughly review any name prior to selecting it for your character, even if it is provided by our random name generator.

    As noted in this sticky thread, you may appeal or provide feedback about the name change via a web inquiry to the In-Game department. If you do not like the new name provided, you may purchase a rename from the store.

    I will certainly pass along the feedback about the name generator and new name selected.


    As the Community Guidelines note (#17)

    17. We do not publicly discuss moderation decisions, or disciplinary actions taken against members, on the Community Sites and we ask that you do not either.
    I am therefore closing this thread.
    LOTRO Support Page & Knowledge Base
    To request a Paid Service or support from a specific team, click the "Support Center" tab, then "Submit a Ticket"

    English Account/Store Support is available at 855-WBGAMES or (781) 407-4020.
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